Handling of Property Customer Service Housekeeper Encountering Owner's Complaint Point

When the property manager receives a complaint from the owner, he should be considerate and understand the owner's mood, adjust his mentality in time, and adjust his mood to deal with the problem.

Since the owners have come to complain, most people must be in a bad mood and have poor speech. At this time, the property customer service should try to appease the owner, pay attention to the occasion and the number of receptions, be polite and humble, say more "sorry", be kind and peaceful, and pay attention to body language. In the conversation, we might as well chat with each other and brag about gossip, just like elderly owners talking about their children and hometown.

The acceptance and handling of property complaints is an important part of property services and an important way to improve the level of property services. Through property complaints, we can not only correct the mistakes and deficiencies in property management and service operation, but also maintain and improve the reputation and image of property service enterprises. We should treat property complaints correctly and turn them into an opportunity to eliminate mistakes, improve management and service, and deepen communication with owners.