How to be an excellent property manager?

To be a property manager, you must first learn to "endure" and try to be kind to the owners and make them satisfied. Never give up, never give up. Try to do your job well, do things in a down-to-earth manner, start from small things, and be enthusiastic about your work. Work hard, work hard and observe everything carefully. As a professional manager of property management, it is a test to get the professional qualification of property manager, and how to become a truly qualified professional manager in practice is a bigger test. Here, the author puts forward some views on the qualities that a property manager should have based on his own personal experience. Noble professional ethics Noble professional ethics means that property management personnel should have noble professional ethics, a strong sense of mission and responsibility, and be highly loyal to the enterprise. Because property managers are employed by property management enterprises, they shoulder the heavy burden of enterprise management, and at the same time hold heavy power and control a lot of resources of enterprises. However, the management activities of property management enterprises are complex, and affected by many factors that cannot be accurately predicted and objectively measured, investors of enterprises cannot fully supervise the behavior of managers. If the property manager has no professional ethics, strong sense of mission and responsibility, and lack of loyalty to the enterprise, it will be difficult for him to shoulder the responsibility, and even cause greater harm to the enterprise, the owner and even the society because he can't resist the temptation of money and material. The strong sense of mission and responsibility of property management personnel includes the property management industry and the property management enterprises they serve. In other words, we should love and be loyal to the property management industry, do our best for the development of the industry, be responsible for the enterprises we manage and operate, and have a high sense of professionalism and responsibility for the development and growth of enterprises. Property management industry has the characteristics of many external related departments, great differences in service objects, diverse service contents, wide professional and scientific content, multi-level internal management employees, high degree of standardization and great difficulty. In addition, the industry started late, and the overall professional quality and service level need to be improved, which requires higher professional knowledge, management skills and experience of property management personnel. 1, with comprehensive professional knowledge. Property management personnel should be compound talents, who should not only master property management knowledge, but also understand economics, management, engineering or civil engineering, finance, sociology, psychology and related laws and regulations. With the promotion of customer demand, the improvement of electronic, information and intelligent industries, and the introduction of new technologies and products, professional managers should constantly learn to charge, update their knowledge and fill in the knowledge gap in order to keep up with the requirements of property management development. 2. Management skills. Management skills are the ability to apply professional knowledge and related knowledge in property management. Master the basic skills of enterprise management. For example, the basic principles and knowledge of enterprise management, basic knowledge and related skills of financial management, familiarity with basic theoretical knowledge of investment, and familiarity with relevant national macro policies and regulations, especially industry policies and regulations. Only by having rich professional knowledge of enterprise management and being good at using and solving various problems in business activities can we continuously promote the sustainable development of enterprises. Master financial management. Under the premise of ensuring the quality of management services, it is also the basic requirement of every professional manager to pursue the maximization of enterprise profits. Therefore, property managers should be able to manage and understand finance, especially with cost awareness and economic awareness. On the one hand, it has the basic ability of financial management, can monitor the budget preparation with property management fees as the main project, regularly announce the financial revenue and expenditure of various projects to business households, and at the same time, it is necessary to fully tap the capital operation ability of enterprises, so as to preserve and increase the value of enterprises' funds, make enterprises develop and strengthen their ability to resist risks. On the other hand, we should give full play to the financial management ability of professional managers and be "good stewards" of enterprise management under the consciousness of cost control and saving. We should start with saving every penny and making good use of every mop, fully control the three resources of people, money and things, establish a reasonable and effective allocation among various resources, and minimize operating costs. 3. Excellent human resource allocation ability. In the final analysis, the competition of enterprises is still the competition of talents. Excellent professional managers have their own unique abilities in selecting people, employing people and educating people. The structure of human resources is not a model of genius and 1000 assistant, but a model of professional managers and management teams. Therefore, as property managers, we should respect employees, attach importance to employees, be knowledgeable and open-minded, establish a people-oriented consciousness, fully stimulate and mobilize employees' enthusiasm and creativity, discover and tap human potential, cultivate and use human potential, integrate employees' personal development with the development of enterprises, realize the optimal allocation of human resources, and achieve the best economic and social benefits. Third, excellent strategic vision and decision-making ability. Business strategy is the overall plan for the survival and development of enterprises, which determines the development goals of enterprises. Under the condition of market economy, the business environment of enterprises is very different from the past. New technologies, new processes, new materials and new products emerge one after another, the market competition is becoming increasingly fierce and global, and the consumer demand of customers is more diversified, complicated and advanced. The complexity and turbulence of the business environment are its remarkable characteristics, which objectively requires a modern management science that can actively carry out changes and innovations in a complex and changeable business environment to maintain the long-term sustainable development of enterprises. Adaptability and innovation are its important characteristics. Competitiveness is an important condition for enterprise survival and a prerequisite for enterprise development. Its essence is the operational ability of enterprise strategy in the market. If the property manager has no strategic mind, he can't make correct strategic decisions for the enterprise, and he will be submerged by the sea of market competition at any time. With the development of society and the change of environment, property managers are required to have market-oriented awareness and customer-oriented awareness when making strategic decisions, change their concepts quickly, and gradually establish concepts and awareness consistent with the strategic thinking of enterprises, such as being prepared for danger in times of peace, being far-sighted, forging ahead, boldly innovating, daring to take risks, being flexible and so on. We should not only accurately grasp the present situation of the external business environment, but also accurately predict the future changes, and often make a scientific and detailed analysis of the external environment in which the enterprise is located, and formulate a series of strategies for survival and development in the complex and changeable environment. Fourth, personality charm personality charm is not an empty talk. Professional managers infect the whole team with their own personality charm, promote the formation of team values, and create a harmonious, fair and dynamic corporate culture. Strong will. As the leader and backbone of the enterprise, the property manager will inevitably encounter all kinds of difficulties and obstacles in the process of leading the enterprise forward, and his personal will quality will directly affect the overall morale of the enterprise. If you can be aggressive and have a strong desire for success, once you set a goal, you will use the indomitable spirit, and the team you lead will be full of vigor and vitality; On the contrary, it is bound to be low morale, lack of combat effectiveness, and often retreat or even run away when encountering difficulties. As a leader of an enterprise, it is important to always maintain a strong enterprising spirit and infect the team with their positive emotions and strong will. When encountering difficulties, we should treat them with a positive, peaceful and never-say-die attitude, and regard difficulties as opportunities and challenges. Good at communication. Communication and coordination is one of the most basic and important tasks in property management. Property managers must have the ability to communicate and coordinate with others. As a property manager, I have to deal with owners, employees and various management departments, so communication and coordination skills are more important. When dealing with the owners, the property manager should not only coordinate the handling of contradictions and disputes with the owners, but also actively communicate with the owners to understand their various needs and constantly pay attention to and meet their needs. However, the knowledge background and needs of owners are very different, so property managers should be brave and good at communication, and have the ability to communicate with different people. How to deal with the relationship between oneself and colleagues, and how to arrange the work scope and working environment of subordinates is another important criterion to test whether a property manager is qualified. "Harmony with colleagues and trust with subordinates", that is, equality and mutual benefit between colleagues, is the fundamental way to solve this problem.