What professional ethics should property management practitioners have?

Property mainly refers to all kinds of buildings and their related equipment, facilities and venues. Whatever the nature of property rights, everything belongs to the state property. Therefore, loving property means caring for state property, which is the minimum morality of property owners. Only by loving property can we have a strong sense of responsibility and obligation for property management, which can be seen in actions and reflected everywhere in professional activities.

2. Love tenants

Loving tenants is the requirement of socialist morality and professional ethics of property management. This is to establish a new socialist relationship of equality, unity, friendship and mutual assistance between property and tenants. Think about what residents think, be anxious about what residents are anxious about, and be full of love for residents. Treat residents coldly, make things difficult, make fun of, reprimand or take revenge.

3. Love your job

Loving hillock means loving hillock, which should be done concretely; Abide by the post, attach importance to the post and be loyal to the post.

Abide by the post; Everyone's post is a job need, but the division of labor is different, and there is no distinction between high and low. Abide by the post, that is, do not leave the post, do not string posts, do not mix posts, and maintain a serious and tense work posture.

Pay attention to the post: do what you love and specialize in, and connect your post with the whole property management and overall benefit of the company, and play its due role like a screw of the machine.

Loyal to their duties; Every employee is required to stick to his post, fulfill his duties, and actively and diligently complete his work tasks according to the post requirements.

4. Love service

Loving service means serving the residents wholeheartedly. This is the purpose of the property management industry, the starting point and destination of professional ethics education in this industry, and the core content of professional ethics construction in this industry.

Property management is a typical service industry. People in the industry put forward various service slogans for home customers, such as quality service, quality service, first-class service, service first and so on. How to do a good job of service, we must grasp the following points; Correct service attitude, ensure service quality, pay attention to service timeliness, and provide convenient and satisfactory services according to residents' wishes and requirements.

5. Love reputation

To love reputation means to care for the reputation of industries and enterprises, that is to say, property managers should be honest, trustworthy, sincere and consistent in words and deeds, so that residents can trust them and satisfy them.

Reputation is an intangible asset, and its reputation is directly related to the survival and development of industries and enterprises, so we should attach great importance to and cherish the reputation of unemployment.

Generally, we should pay attention to three requirements, namely, the owner's love and credibility; First, we should be honest, do practical things, tell the truth, do practical things, and avoid empty checks; Second, when you go to the homes of residents and customers for maintenance services, you should be strict in style, pay attention to your image and personality, refuse to accept tips, and don't ask for them from the clients. This is that personal words and deeds directly represent the corporate style; Third, all employees are required to maintain a good gfd, and keep the environment beautiful and clean according to the requirements of the "image design" of the enterprise, so as to satisfy the residents and make pedestrians linger.