What does the customer service of the property company mainly do?

Property management company is the public management and service work in property management, and it is the most basic management and service provided by property management enterprises for all residents. There are many jobs in the property, so what does the customer service of the property company mainly do? Next, Bian Xiao will introduce relevant contents to you. Let's have a look.

What does the customer service of the property company mainly do?

The customer service of the property company is mainly responsible for receiving some customers or talking about business, but also answering the phone, dealing with the complaints and suggestions of the owners of the community, as well as the public facilities that need maintenance, promptly replying to the property management personnel and maintenance workers, so that they can handle them in time, and reporting to the director of the management office if they can't handle them.

What does the customer service of the property company need to be trained?

I. Quality training

1, courtesy.

2.gfd。

3. Treat people and accept responses.

Second, business training.

1, policies and regulations.

2. Content, characteristics and principles of property management.

3. The company's service commitments and standards.

Three, this position ability training

1, charge.

2. Receive customers and answer owners' questions.

3. Consultation and answer of public affairs.

4. Understand the surrounding conditions of transportation, postal services, education, health, catering and accommodation in the property area.

Fourth, work attitude.

1. Obey the leader: obey the work arrangement and deployment of the superior.

2. Be strict with your duties: stick to your post and don't leave your post without permission or leave without authorization.

3. Integrity: Honesty to superiors, colleagues and owners.

4. Unity and cooperation: departments and employees should cooperate with each other, and Qi Xin should work together to solve difficulties.

5. Diligence and efficiency: carry forward the spirit of diligence and practicality, and complete the work with high quality and efficiency.

Fifth, answer the phone

1. All incoming calls must be answered within three rings.

2. Pick up the receiver and say "Hello, xx Property" in a calm tone.

Try not to use the hands-free key when talking.

4. Make records when necessary and repeat the main points to each other.

Say "goodbye" after the phone call, and don't throw the microphone hard.

Summary of the article: The above is the related content of what the customer service of the property company mainly does for everyone, hoping to help some friends in need.