A depositor of Bank of Communications was stolen nearly 430,000 yuan. What's the problem?

A depositor of Bank of Communications was stolen nearly 430,000 yuan, so he took Bank of Communications to court. The survey results show that depositors received a phone call claiming to be a bank one day. On the phone, the other party said that it was to verify the anti-money laundering situation of depositors and find out whether depositors had the possibility of committing crimes. Because what the other party said was very professional, the depositor believed what the other party said. Unexpectedly, it made the depositor unforgettable in the subsequent events.

After gaining the trust of the depositor, the other party said that it would verify the identity information of the depositor, so in order to cooperate with the other party to understand things faster, the depositor informed the other party of all his personal information, and at the same time provided a video call with the other party, and informed the other party of the verification code. So it didn't take long for 430,000 yuan to really transfer out of his account, which made the woman feel very scared. When she went to the bank to understand the problem, I found out that I was cheated by a liar, but the large transaction could only be authorized by my face. During the transaction, I just had a video call with the other party and didn't recognize my face in the official bank APP. I didn't expect my money to be transferred. The main responsibility for this situation lies with banks.

In this case, the first problem is that depositors have not done a good job in protecting personal information. The second problem is that the bank did not find and solve the bug on its website in time, and the court is investigating further, but from the first instance, the bank does not assume any responsibility. After all, the depositor himself told all the security information to the liar, so the money in the account was gone. The bank did not take responsibility in this case and did not participate in anything. Therefore, banks do not need to bear corresponding legal responsibilities, and depositors express dissatisfaction, so they will continue to appeal, reminding us that we must protect our personal information in our daily lives and never listen to any rhetoric.