How to write the debriefing report of property employees and property managers?

What is creative is my work report. Remember to give value to wealth, dear.

Dear leaders and colleagues,

Hello everyone!

2065438+February 2004, I officially came to Shimao Champagne Lake Garden as the head of the second phase customer service department. For me personally, this is a new life station. From February to now, I have been working unconsciously for nearly 1 year, which is deeply touched. Although many people don't know about customer service, they think it's just simple things such as answering the phone and taking notes. In fact, I will train every employee to be a qualified customer service staff, so that they have considerable professional knowledge, master certain communication skills, and stimulate a high degree of consciousness and work responsibility. I've been trying, working with them. Although customer service is very common, it plays an important role in the daily life of owners. I believe that with the gradual development of society to a high-end level, it will inevitably be valued by most people.

Time flies. In a blink of an eye, the work of 20 14 has ended, and the work of 20 15 has been fully rolled out. With the strong support of the company's leaders and the close cooperation of various departments, the work objectives and work plans of each stage last year have been basically completed. Since taking office, the customer service department has always run through the requirements of the previous property service work, strengthened the internal management of the department and strengthened the level of property service. The work of the department has been significantly improved, and the enthusiasm and sense of responsibility of employees have been greatly improved.

In the past year, after more than 10 months of experience, I participated in four quality trainings organized by the company. With the support of the company's superior leaders and the joint efforts of the company's customer service functional departments, project leaders and employees, I have achieved certain results in my work. Here, I am very grateful to the company leaders for their strong support and help in my work. In order to better carry out the next step and find and improve the shortcomings in the work in time, I now make the following report on my current work:

First, the daily work of the department and the performance of its own responsibilities and my work performance.

Do a good job of internal personnel management within my jurisdiction. I am active, diligent, conscientious and responsible in my work, set an example, and abide by the company's various management regulations, setting a good example for the employees of this department. At the same time, after taking the post of "supervisor", I can report to the leader in time, convey and arrange the work to my subordinates, ensure the smooth flow of information and ensure the smooth progress of the work.

1, effectively and reasonably arrange the work.

According to the actual work situation and employees' own characteristics, assign tasks in a targeted manner in order to complete the work and do it better. In the Youth Day activity of Project 20 14.5.4, the employees of the department won the championship team.

2. Coordinate with relevant departments.

I can communicate with all departments of the company and the customer service department of the developer according to the actual work situation to ensure the smooth development of daily work and better discuss and solve the difficulties in the work.

3, do a good job of the owner's complaint handling communication and return visit.

Lead and guide employees to track and deal with the important complaints of the owners through various desirable ways and skills, and reply and pay a return visit to the owners. In the past year, our department handled 2 1 complaints. Arrange employees to pay regular visits and return visits to the owners in time, collect information and explain to the owners through zero-distance communication with the owners, minimize the troubles brought to the owners and get the understanding of the owners. In the daily service work, it is necessary to understand what the owner needs, and provide fast and efficient services according to the effective matters reflected, paving the way for handling the complaints of the owner and playing a good role in the later complaint handling.

4, supervise and do a good job of employee attendance.

According to the management requirements of the company, strictly implement the employee attendance system. Strictly require not to be late for work, leave early and sign in and punch in.

5. The collection methods of property fees are flexible and diverse. During his tenure, the collection rate of 20 14 property fees reached 94%.

6. The leader requires the employees of this department to realize the service promise of "everything is in place and there is an echo" in the owner's repair report. This year, we received and handled 1255 customer reports, with a completion rate of 98% and a customer satisfaction rate of 100%.

7. In order to improve the professional knowledge of departmental staff, improve their own quality and business skills, departmental training was conducted in strict accordance with the training plan, and departmental staff were organized more than 60 times this year.

8. Successfully planned and carried out many wonderful community activities.

Participated in the smooth development of 12 community activities, such as 3.8 women's day flowers, 5. 1DIY parent-child environmental protection activities, 5.29 elderly birthday party, etc. , better close the relationship with the owners. Among them, the Mid-Autumn Festival Gala won the first place in Changzhou Branch in the company's community culture selection.

Second, the personnel team management

1, strengthen internal discipline management.

Discipline is the guarantee of a strict team and a powerful guarantee to ensure the normal work. In the future work, we should "always grasp and manage discipline" and adhere to the "system" in order to build a "disciplined" customer service team.

2. Strengthen work implementation and supervision.

Strictly implement our company's working principle of "emphasizing procedures, paying close attention to implementation, and implementing immediately from me"

3. Strengthen the training of employees.

Strengthen training, improve employees' communication ability, coordination ability and ability to deal with emergencies, implement various plans and new measures, pay attention to details, pursue the service concept of "providing the most suitable service", constantly guide employees to change their concepts, establish a good sense of active service, start with improving the concept of quality service, and carefully study every service detail, thus promoting the perfection of the whole service system.

4. Carry out employees' spare-time activities to enhance departmental cohesion and team spirit.

Third, shortcomings in the work.

Summarizing the work of 20 14, although some achievements have been made, there are still some shortcomings:

1, department employees sometimes do things carelessly and have a weak sense of responsibility;

2. The communication ability with the owner is still lacking;

3. The communication between the customer service front desk and the building housekeeper was not timely, which led to some negligence and delayed the work.

4. The department personnel are not fully developed, but only engaged in a single job.