Section 2 Summary of Property Work

In a blink of an eye, the second quarter is drawing to a close. Have you finished writing your work summary? The following is a summary of the property work in the second quarter, for your reference only!

Summary of property work in the second quarter 1 1. Give full play to the role of superior management and pay close attention to grassroots construction.

1, excellent service, win trust. By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.

2, prevention first, focus on monitoring under the care and guidance of the company headquarters, the project department through the development of various safety plans and other fire plans, the implementation of fire prevention, theft, etc? Six defenses? Measures, no accidents occurred throughout the year. The project manager will hold a department manager feedback meeting every day to inform the situation and put forward requirements. The security department arranges cadres and employees to check frequently and strictly prevent and control, and implements group defense, group inspection and group treatment with the cooperation of relevant departments to ensure that the park is foolproof. Focus on monitoring special areas, prevent high-risk areas of bicycle yards from being stolen, arrest 3 thieves, and recover direct losses of several thousand yuan for car owners. Due to the excellent safety management of Perfect Space-time Park, it was rated as an advanced unit for comprehensive management of social security by Haidian District.

3. Improve the facilities and get ready. Through the on-site guidance of the company's leaders, the security department has continuously improved the fire prevention scheme, equipment and facilities, and inspection and maintenance of fire-fighting equipment. Make a maintenance plan for the fire-fighting facilities and equipment in the park, so that the fire-fighting facilities and equipment in the park can operate normally and prolong their service life.

This year, 3,656 photoelectric detectors in the park were professionally tested, fire-fighting facilities and equipment were strictly inspected, and the inaccurate alarm points of smoke detection systems were professionally tested in advance. Ensure the smooth and normal use of the line, and supplement and replace the emergency evacuation lights and safety exits in the hall. At the same time, the management, inspection and maintenance of fire-fighting equipment should be implemented to people. According to the requirements of Beijing municipal government and company, park owners were organized to carry out fire drills, and the successful fire drills were well received by relevant state departments and owners.

Second, strict management, improve quality, change ideas and innovate management.

1. According to the safety training plan formulated at the beginning of the project, the security department conducted 32 special trainings for security guards with reference to industry norms, focusing on management quality, service awareness, polite hospitality, professional skills, fire control knowledge and emergency analysis. Through explanation, comments and communication, security guards have different degrees of understanding and promotion in their ideological understanding and daily work.

2. The safety management department shall conduct on-the-job training for security guards according to the monthly plan, and do a good job in training front-line security posts. Carry out practical work training and assess by stages and contents. Through training, improve the overall quality of security guards, improve the service level and improve the satisfaction of owners. Through training, improve the overall ideological quality, service attitude and business skills of security guards.

3, under the guidance of the policy that ideological work is the lifeline of all work, combined with the characteristics of project management services, according to the requirements of the project department and the actual situation of the security department, guide the security personnel to keep pace with the times, improve their quality and change their concepts. The security department should educate security personnel to have a sense of urgency, self-motivation and vigor. Property management service is not high-tech, and there is no profound knowledge. The key lies in people's subjective initiative and sense of responsibility, the loyalty and professionalism of the company, and the understanding and application of the true meaning of management and service.

The Security Department encourages everyone to take the initiative by setting up excellent pacesetters, to show their value and feel the joy of life in the process of completing the management and service work entrusted by the project. Through ideological education, the ideological and moral quality of security guards has been improved, and a number of outstanding security guards have emerged, which have been praised by the owners in writing. Through the exploration of work practice, the security department also created? Should property security know what to do? The standards and guidelines were submitted to the company headquarters and promoted throughout the company, which not only significantly improved the quality of every front-line security guard in Hai Zi in serving owners and customers, but also benefited other brother projects.

By reviewing and summarizing the work in the second quarter, the Safety Management Department summarized the past, looked forward to the future, rectified the deficiencies, set the service improvement target for the new year, and promoted the overall development of the work in the second quarter.

The following work is the focus and promotion project of the Security Department in the second quarter:

1, we will always implement it? Safety first, prevention first? Policy, in the case of imperfect implementation of the plan, the security department will continue to follow up and implement it.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the second quarter, the Security Department will focus on follow-up and implementation.

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Section 2 Summary of Property Work 2 Due to work needs, I was transferred to XXX Company by the head office on February 24th, xxxx. Because of the trust and love of XXX company leaders, I became an assistant to the general manager. I have been on duty for a month, mainly because I am familiar with the environment and service center personnel in various districts of XXXX. So there is not much review and summary of the work in the first quarter, but in order to better carry out the work in the next quarter, I want to enter as soon as possible. Assistant? Does this role really work? Solve problems for the company and share the worries for the leaders? This role can be summarized as follows:

First, a month's work review:

Familiar with and understand the personnel status of the environment and service centers in each district of XXXX, so as to lay the foundation for the future work;

Second, according to the requirements of Mr. Yu, a series of error correction guidance activities were carried out for the work in the U era.

3. Check, understand and analyze the management status, work difficulties and existing problems of XXX Road Store Project, summarize the work difficulties and existing problems according to the company's requirements, report countermeasures and solutions, and clarify the future direction of XXX Road Store Project Management.

Fourthly, according to the general requirements of XXX, the motor vehicle management system of XXXX city was compiled, and the operating rules for motor vehicle entry and exit in XXXX city were compiled in combination with the gap between the motor vehicle management system of XXXX city and the current public security motor vehicle management, which began in early April? Standardize the vehicle access management system in each community, and strictly operate the vehicle charging process to improve the service quality and customer satisfaction? The work plan provides an operable supervision module.

Fifth, I have conducted heart-to-heart activities with some community managers and actively guided them, which has played a positive role.

Second, the existing shortcomings (deficiencies) and improvement measures:

When I transferred from Shanghai to Kunshan, I was completely out of breath at once, sometimes my heart was in a mess and I felt great pressure in my life.

Improvement measures: adjust the mentality and adapt to the new environment as soon as possible.

About the management and development of the company, for the leaders? Suggestion? Initiative, a little timid.

Improvement measures: whether it is your own responsibility or not, you should set it up in the future. Property is a family, and work depends on everyone? Thought, find and master new situations, new problems or have new working ideas and methods, and actively report to the general manager of the company and? Suggestion? .

Key points of work plan for the third and third quarters:

One by one? Go out more, patrol more and collect more? For the basis and premise of their daily work, I am good at finding the defects and problems in the following residential property management and service. Summarize in time and take the initiative to remind (district manager) that general problems must be reported (company leader)? For ideas, share the pressure for company leaders;

Assist the comprehensive management department to inspect, evaluate and accept the service quality in the field of community security; 3. According to the requirements of the general manager, we began to cooperate with the organization, implementation and implementation of "XXXXX Motor Vehicle Management System" and "XXXXX Motor Vehicle Management System" in April;

Guide the daily collection of Guangming Road project;

5. Assist the trusteeship department to do a good job in management;

6. Strive to complete other related work assigned by the general manager.

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