Ten brief articles on the job responsibilities of customer service quality inspectors

Let employees really understand the nature of work. The pressure of post work is not from others' pressure, but from employees' hearts, which is transformed into the motivation of active work. This time I sorted out the job responsibilities of the customer service quality inspector for your reference.

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Responsibilities of Customer Service Quality Inspector (1)

1, responsible for sampling, monitoring and grading the service records of the call center, collecting the problems in monitoring, forming a monitoring quality analysis report, and giving timely feedback;

2. Continuously optimize the quality inspection standards according to the problems collected in sampling monitoring and the requirements of business teams;

3. Put forward suggestions and measures to improve the call center quality and service level.

Responsibilities of Customer Service Quality Inspector (2)

1, responsible for checking the service quality of the customer service system, correcting problems immediately when found, and reporting to the director in time in case of emergency.

2. Seriously study the telecom business knowledge and patiently help solve the problems found in the inspection.

3. Everyone should monitor 1-5 times a month at least, including service language, service attitude, tone and intonation, ability to summarize customer needs, and ability to respond to customers.

4. Fill in everyone's inspection in detail on the comprehensive evaluation form of service quality, record the contents in detail, and submit the assessment monthly.

5. Summarize once a week, and make a training plan according to the inspection results, which can be full-time training or individual training. Then give it to the customer service supervisor. And submit the quality inspection analysis report and training plan.

6. When the roll call is made, the service quality problems found in the inspection shall be evaluated in detail to the business representative (designated by the director of customer service department).

Responsibilities of Customer Service Quality Inspector (3)

1, telephone recording monitoring: effectively monitor the telephone follow-up content in the business system, keep abreast of the service quality of sales staff in the sales process, and improve the effectiveness of customer resources;

2. Prepare monitoring analysis report: according to the company's regulations, feed back the monitoring situation every day and prepare an analysis report form every week;

3. Assist in standardizing the visit and follow-up of sales staff to improve the overall business quality and service quality of the company;

Responsibilities of Customer Service Quality Inspector (4)

1, responsible for assisting the incoming inspection of raw materials;

2. Be responsible for the process inspection of instrument workshop and the confirmation of key working procedures;

3, responsible for the inspection of finished instruments;

4. Be responsible for filling in inspection records and collecting and summarizing data.

Qualifications:

1, major in electronics or machinery, with more than 2 years quality work experience (IQC or IPQC is acceptable);

2. Familiar with raw material inspection of electronic components, plastic parts and machined sheet metal parts;

3. Familiar with SMT process and finished product inspection or whole machine process and finished product inspection;

4. Be familiar with the seven QC techniques and mechanical drawing basics, understand the basic knowledge of ISO, and be able to independently prepare work instructions and inspection specifications; 5. Be familiar with the relevant standards of safety inspection, and be able to skillfully use relevant instruments and meters commonly used in inspection.

Responsibilities of Customer Service Quality Inspector (5)

1, responsible for the daily inspection of key raw materials, intermediate products and finished products of the company.

2. Be responsible for the identification, marking and tracking of raw materials, intermediate finished products, finished products and non-conforming products after delivery; Assist to deal with the quality problems feedback from customers, determine the responsible department, and supervise the implementation of corrective and preventive measures.

3, responsible for the daily maintenance and verification management of monitoring and measuring equipment; Responsible for checking the maintenance of infrastructure and working environment, and regularly checking the warehouse environment.

4, cooperate with departments to do a good job of internal and external audit of the corresponding quality management system.

Responsibilities of Customer Service Quality Inspector (6)

1. The product inspection shall be completed within 2 hours, 4 hours and 8 hours after receiving the incoming materials, and the report shall be submitted.

2. Check incoming materials by pulling, pushing, wiping, measuring, looking at and grasping standard samples.

3. Stick the qualified product barcode independently.

4. Transfer the finished product to the designated area.

5. Timely feedback to the supervisor of abnormal quality.

Responsibilities of Customer Service Quality Inspector (7)

1. Responsible for implementing the rules and regulations of the cosmetics quality inspection department to ensure that the work of the quality inspection department meets the requirements of the company;

2. Be responsible for the routine inspection of cosmetics, ensure the scientificity, accuracy and timeliness of all inspection data, and keep all relevant quality records completely;

3. Responsible for the daily inspection of packaging materials, and make relevant quality inspection records;

4. Responsible for the inspection in the process, and make relevant quality inspection records.

Responsibilities of Customer Service Quality Inspector (8)

1, responsible for on-line factory inspection;

2. Do a good job in identifying, isolating, recording and handling nonconforming products in a centralized and timely manner, effectively analyze and improve the problems, and submit the quality analysis report of nonconforming products to relevant personnel in time;

3. Assist relevant departments of the company to formulate product quality standards of the company;

4. Manage and maintain the daily use of measuring tools;

5. Complete other tasks assigned by superiors.

Responsibilities of Customer Service Quality Inspector (9)

1, responsible for the performance inspection of raw materials such as spare parts and sheet metal parts;

2, responsible for the daily maintenance, inspection and storage of inspection and test equipment;

3. Assembly, debugging and rotation inspection of the whole machine;

4. Other work arranged by the leaders.

Responsibilities of Customer Service Quality Inspector (10)

1, responsible for the daily inspection of products and marking the status of products after inspection;

2. Exercise inspection duties and fill in the corresponding inspection record form;

3. Track the problems in the inspection process;

4. Summarize the inspection data every month.

Ten essays on the job responsibilities of customer service quality inspectors:

★ 7 Job responsibilities and functions of quality inspectors

★ Excellent example of job responsibilities of quality inspectors.

★ Job responsibilities of quality inspectors

★ Job responsibilities of quality inspectors

★ Job responsibilities and work contents of quality inspectors

★ Brief description of job responsibilities of quality inspector

★ Responsibilities and tasks of quality inspectors: 2022 10

★ Post responsibility system model of quality inspection supervisor

★ Responsibilities of various quality inspectors.

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