Directory of Property Safety Management Service Manual

Chapter 1 Summary of Property Safety Management Services

Contents and objectives of property safety management services

1. 1. 1 Contents and general requirements of property safety management services 2

1. 1.2 Service Standard for Property Safety Management 2

1.2 Property Safety Management Service Organization Settings 4

1.2. 1 Overview of the establishment of property safety management services 4

1.2.2 Functions of Property Safety Management Services 4

1.2.3 Property Safety Management Service Organization Settings Table 4

1.3 Employment of Property Safety Management Service Personnel 7

1.3. 1 recruitment rules for property safety management service personnel 7

1.3.2 Job Requirements for Property Safety Management Service Personnel 7

1.3.3 induction training procedures for front-line employees of property safety management services 9

1.3.4 Employment and Training Form for Property Safety Management Service Personnel 13

1.4 job responsibilities of property safety management service personnel 18

1.4. 1 responsibilities of safety manager 18

1.4.2 Responsibilities of safety supervisor 19

1.4.3 responsibilities of the fire chief 20

1.4.4 Responsibilities of Safety Supervisor 20

1.4.5 responsibilities of the fire chief 20

1.4.6 Responsibilities of the security foreman 2 1

1.4.7 responsibilities of fire foreman 2 1

1.4.8 Responsibility of Safety Officer 2 1

1.4.9 responsibilities of firemen 22

1.4. 10 Job responsibilities of personnel on duty in video monitoring room 22

1.4. 1 1 Responsibilities of personnel on duty in central fire control room 23

1.4. 12 Job responsibilities of the yard manager 23

1.5 assessment criteria for property safety management service personnel 24

1.5. 1 safety manager assessment criteria 24

1.5.2 safety supervisor assessment criteria 25

1.5.3 fire chief assessment criteria 25

1.5.4 safety supervisor assessment criteria 26

1.5.5 fire chief assessment criteria 27

1.5.6 Safety foreman assessment criteria 28

1.5.7 fire foreman assessment criteria 29

1.5.8 Safety Officer Assessment Standard 30

1.5.9 Firefighter Assessment Criterion 3 1

1.5. 10 video surveillance room attendant assessment standard 3 1

1.5. 1 1 assessment criteria for personnel on duty in central fire control room 32

1.5. 12 Yard Manager Assessment Criteria 33

1.6 Emergency Treatment Plan for Property Project 34

1.6. 1 Principles and methods for property safety management service personnel to deal with emergencies 34

1.6.2 fire accident emergency response plan 34

1.6.3 gas and combustible gas leakage emergency plan 35

1.6.4 emergency evacuation plan 35

1.6.5 Emergency treatment method in case of elevator failure 36

1.6.6 Rescue methods for people trapped by elevator failure 37

1.6.7 Power failure and power failure treatment 37

1.6.8 Handling Process of Water Running Accident 38

1.6.9 traffic accident emergency treatment scheme 39

1.6. 10 emergency plan for underground garage 40

1.6. 1 1 criminal case emergency plan 40

1.6. 12 Handling of unauthorized entry 43

1.6. 13 suicide or attempted suicide accident handling procedures 43

1.6. 14 emergency rescue 43

1.6. 15 Handling procedures for suspicious objects found 45

1.6. 16 How to face the explosion threat 45

1.6. 17 handling of lost property found by security guards on duty 46

1.6. 18 Handling of falling objects from high altitude 47

1.6. 19 epidemic prevention and control plan 47

Chapter II Bidding for Property Safety Management Services 5 1

2. 1 Basic requirements for bidding of property safety management services 5 1

2. 1. 1 Bidding Process for Outsourcing Security Services 5 1

2. 1.2 Bidding for outsourcing security services 53

2. 1.3 Bidding documents for outsourcing security services 54

2. 1.4 Preliminary report on the basic situation of the bidders who outsource security services 60

2. 1.5 on-site inspection list of outsourced security units 60

2. 1.6 Inspection and Evaluation Table of Security Service Company before Bid 6 1

2. 1.7 Inspection and Evaluation Summary of Bidders for Outsourcing Security 63

2. 1.8 Registration Form for Bidding of Outsourcing Security Services 63

2. 1.9 power of attorney of the legal representative of the security company 64

2. 1. 10 Bidding Response Registration Form for Outsourcing Security Services 64

2.2 65 copies of entrusted bid opening analysis of property safety management services.

2.2. 1 security service bidding 65

2.2.2 Bid Opening Registration Form for Outsourcing Security Services (Service Bidding/Price Bidding) 68

2.2.3 Record of Bid Opening Contents of Outsourcing Security Services (Service Standards) 69

2.2.4 Record of Bid Opening Contents of Outsourcing Security Services (Price Bid) 70

2.2.5 Bidding quotation for outsourced security services 70

2.2.6 Bid Scoring Form for Outsourcing Security Services (Service Standard) 7 1

2.2.7 Bidding (Price Bidding) Scoring Form for Outsourcing Security Services 72

2.2.8 Bid Evaluation Analysis Form for Outsourcing Security Services (Service Standard) 73

2.2.9 Bid Evaluation Analysis Table for Outsourcing Security Services (Price Bid) 74

2.3 74 copies of entrusted negotiation and calibration of property safety management services.

2.3. 1 Notice of Contract Negotiation of Candidate Unit of Outsourcing Security Service Bidding 74

2.3.2 Registration Form for Outsourcing Security Service Business Negotiation 75

2.3.3 Minutes of Business Negotiation Meeting of Outsourcing Security Services (75 pages)

2.3.4 Work Schedule Record of Outsourcing Security Bidding 76

2.3.5 Work Report on Bidding for Outsourcing Security Services 77

2.3.6 Bid-winning Notice for Outsourcing Security Services 78

2.3.7 Bid-winning notice for outsourcing security services 79

2.3.8 Security service contract 79

2.4 Copy of early intervention planning of property safety management service 83

2.4. 1 safety management service quotation document 83

2.4.2 Safety Management Service Agreement

Chapter III Working Procedures and Forms of Property Safety Management Services in Residential Quarters

3. 1 Analysis of the characteristics of residential property safety management services 89

3. 1. 1 Characteristics of property safety management services in residential quarters 89

3. 1.2 residential property safety management service focus 90

3.2 Residential Property Safety Management Service Organization Chart 9 1

3.2. 1 Organization Chart of Property Management Service in Residential Quarter 9 1

3.2.2 Organization Chart of Security Service Center in Residential Quarter 9 1

3.3 Work Procedures of Residential Property Safety Management Service 92

3.3. 1 Work Control Procedure of Safety Management Service 92

3.3.2 Security and fire safety agreement 95

3.3.3 Security personnel dormitory management procedures 96

3.3.4 Management Regulations on Employees' Use and Custody of Intercom 98

3.3.5 Disposal measures for articles found in residential areas 98

3.3.6 Hotline service and emergency handling procedures 99

3.3.7 Residential Vacancy Management Scheme 10 1

3.3.8 Parking space management agreement of underground three-dimensional parking garage in residential area 102

3.3.9 Management Regulations for Underground Parking Garage 105

3.3. 10 Convention on the Use of Underground Garages

3.3. 1 1 service standard for vehicle management in residential quarters 107

3.3. 12 Management System of Fire Control Duty Room 107

3.3. 13 Safety Control Room Management System 108

3.3. 14 Fire Alarm and Fire Emergency Handling Process 109

3.3. 15 Simple process of emergency response to indoor safety alarm in residential quarters 1 10

3.3. 16 patrol workflow 1 10

3.3. 17 security handover workflow11/

3.3. 18 Emergency Handling Process of Public Security in Residential Quarters11

3.4 Work Sheet for Property Safety Management Services in Residential Quarters 1 13

3.4. 1 Registration Form of Basic Information of Owners in Residential Quarters 1 13

3.4.2 Registration Form of Owners' Pets in Residential Quarters 1 14

3.4.3 Registration Form of Secondary Installation Construction Personnel in Residential Quarter 1 14

3.4.4 Registration Form for Pass/Withdrawal of Construction Personnel for Secondary Installation in Residential Areas 1 15

3.4.5 Registration Form of Secondary Installation Construction Personnel in Residential Quarter 1 15

3.4.6 Residential District Decoration Site Monitoring Record 1 17

3.4.7 Inspection Record of Safety Supervisor 1 18

3.4.8 Safety Officer Duty Record 1 18

3.4.9 Safety Officer Handover Record 1 19

3.4. 10 Night Inspection Record Form 1 19

3.4. 1 1 emergency handling record form 120

3.4. 12 community accident handling report 12 1

3.4. 13 emergency assembly record 12 1

3.4. 14 Inspection Work Record 122

3.4. 15 Minute Security Service Center 122

3.4. 16 Lost Property Registration Form of Residential Quarter 123

3. 4. 17 123 community visitor registration form

3.4. 18 Registration Form of Residential House Lease 124

3.4. 19 Registration Form of Leased Personnel 125

3.4.20 Material Handling Release Sheet 126

3.4.2 1 Handover Record of Central Fire Control Room 127

3.4.22 Checklist for Fire Safety in Residential Area 128

3.4.23 Maintenance Record of CCTV Monitoring System in Residential Quarter 129

3.4.24 Quarterly Summary of IC Card in Residential Quarter 129

3.4.25 community IC card issuance/abnormal situation registration form 130

3.4.26 Information Record of Community Safety Control Center 130

3.4.27 Registration Form for Rental of Underground Parking Garage in Residential Area 13 1

3.4.28 Registration Form for Vehicle Inspection in Residential Area 13 1

3.4.29 Registration Form of Abnormal Vehicle Leaving the Community 132

3.4.30 Temporary parking meter in residential area 132

3.4.3 1 Free Vehicle Registration Form 133

Chapter IV Work Procedures and Forms for Property Safety Management Services of Serviced Apartment 135

4. 1 Analysis on the working characteristics of property safety management services in serviced apartments 135

4. 1. 1 Property safety management and service characteristics of serviced apartments

4. 1.2 Service Points for Property Safety Management of Serviced Apartments 136

4.2 Organization Chart of Service for Property Safety Management of Serviced Apartment 136

4.2. 1 organization chart of serviced apartment property management service 136

4.2.2 Organization chart of security department of serviced apartment 137

4.3 Service Workflow for Property Safety Management of Serviced Apartment 137

4.3. 1 working procedure of safety management service 137

4. 3. 2 139 Regulations on Management of Public Facilities in Apartment

4.3.3 Handling process of apartment parking magnetic card 139

4.3.4 Regulations on Management of Apartment Traffic and Underground Parking 140

4. 3. 5 14 1 apartment parking lot handling process

4. 3. 6 142 Regulations on Fire Equipment Management in Apartment

4. 3. 7 142 regulations on pet management in apartments

4.3.8 Apartment Roof Management Scheme 143

4. 3. 9 143 Regulations on the Administration of Foreigners in Apartments

4.4 Work Sheet for Property Safety Management Services of Serviced Apartment 143

4.4. 1 hotel apartment visitor registration form 143

4.4.2 Annual (quarterly) Safety Inspection Report of Serviced Apartment 144

4.4.3 Security Agreement for Serviced Apartment 145

4.4.4 Hotel Apartment Guest Assistant Registration Form 145

Chapter V Work Procedures and Forms of Office Property Safety Management Services 147

5. 1 Analysis on the Work Characteristics of Office Property Safety Management Service 147

5. 1. 1 Work characteristics of office property safety management service 147

5. 1.2 Service Points of Office Building Property Safety Management 148

5.2 Organization Chart of Office Building Property Safety Management Service 149

5.2. 1 organization chart of office property management service 149

5.2.2 Organization Chart of Office Safety Management Department 150

5.3 Work Procedures for Office Building Property Safety Management Services 150

5.3. 1 management regulations for inspection system 150

5.3.2 Office building daily inspection system 15 1

5.3.3 filing of office tenants 152

5.3.4 VIP reception process and implementation plan 152

5.3.5 Safety Management Department's Handling Procedure for Sales Staff 153

5.3.6 Office Building Pass Management System 154

5.3.7 Office Building 155 Fire Fighting System in Office Area

5.3.8 Central Fire Control Room Management System 155

5.3.9 Operating Rules for Office Fire Fighting Equipment 155

Fire drill procedure 157

5.3. 1 1 Regulations on the Management of Underground Parking in Office Buildings 158

5.3. 12 Management Regulations for Outdoor Parking Lot of Office Building 159

5.3. 13 regulations on the use and management of office keys 160

5.3. 14 Matters needing attention in the management of secondary decoration of office buildings 162

5.4 Office Building Property Safety Management Service Worksheet 164

5.4. 1 power of attorney for tenant key 164

5.4.2 Registration Form for Use of Spare Sealed Keys 165

5.4.3 Registration Form of Key Documents 165

5.4.4 Key Borrowing/Returning Registration Form 166

5.4.5 Registration Form of Basic Information of Resident Company (Office) 166

5.4.6 Registration Form for Overseas Employees of Resident Companies (Offices) 167

5.4.7 Registration Form of China Employees of Resident Company (Office) 168

5.4.8 Emergency Contact Form for Tenants 169

5.4.9 Occupancy Statistics of Office Tenants 170

5.4. 10 "One Card" Application Form for Office Tenants 17 1

5.4. 1 1 application form for temporary office pass 172

5.4. 12 Application/Cancellation Form for Office Parking Space Lease 173

5.4. 13 Office Tenant's Responsibility Letter for Public Security and Fire Control 175

5.4. 14 Responsibility Letter for Fire Safety and Public Security Prevention of Office Building Construction Unit 177

5.4. 15 Office Building Decoration Construction Application Form 179

5.4. 16 Application Form for Overtime for Secondary Decoration of Office Building 180

5.4. 17 Temporary Pass for Installation and Construction Personnel in Office Building No.2 18 1

5.4. 18 Office Building Freight Elevator Reservation Application Form 182

5.4. 19 application form for painting operation 183

5.4.20 Entry Declaration Form for Flammable and Explosive Articles 184

5.4.2 1 Application Form for Using Open Flames 185

5.4.22 office decoration Project Commencement Permit 186

5.4.23 Office Building Violation Handling Record 186

5.4.24 Office Building Decoration Area System Acceptance/Connection Table 187

5.4.25 Office Supplies Release Notes 188

5.4.26 Office Safety Management Work Class Checklist 188

5.4.27 Daily Inspection Record of Office Building Fire Control and Public Security 189

List of office fire extinguishers 190

5.4.29 Operation Record of Central Fire Fighting Equipment in Office Building 190

5.4.30 fire safety record of office building 19 1

5.4.3 1 Office Building 192/Night Safety Management Manager Audit Log

5.4.32 Office Safety Inspection Record Form 193

5.4.33 Inspection Form for Public Areas of Office Building 194

5.4.34 Office Patrol Record 195

5.4.35 Certificate of Goods in Office Building 196

5.4.36 Vehicle Entry and Exit Registration Form 197

5.4.37 Office Building Visitor Registration Form 197

5.4.38 Statistics of Office Cases 198

5.4.39 Office Building 198 List of Vacant Units

5.4.40 Registration Form of Lost Articles in Office Building 199

5.4.4 1 Quantitative Statistics of Monthly Work of Safety Management Department 199

5.4.42 Safety Management Service Contract Performance Evaluation Table 200

5.4.43 Notice of Internal Rectification of Office Safety Management Service 20 1

5.4.44 Office Security Service Payment Application Form 202

Chapter VI Working Procedures and Forms of Property Safety Management Services in Large Commercial Places

6. 1 Analysis of the working characteristics of property safety management services in large commercial places 203

6. 1. 1 Features of Property Safety Management Services in Large Commercial Places 203

6. 1.2 Service Points of Property Safety Management in Large Commercial Places 203

6.2 Organization Chart of Property Safety Management Service in Large Commercial Places 204

6.2. 1 Organization Chart of Property Management Services in Large Commercial Places 204

6.2.2 Organization Chart of Security Department of Large Commercial Places 205

6.3 Work Procedures for Property Safety Management Services in Large Commercial Places 205 pages

6.3. 1 Safety management system for opening and closing stores 205

6.3.2 Key Storage and Use Regulations 206

6.3.3 Shopping Mall Daily Patrol System 206

6.3.4 Confirmation of activities held by merchants 207

6.3.5 Coordination Plan for Square Activities in Large Commercial Places 208

6.3.6 Safety Management Scheme for Exhibition Activities in Large Commercial Places 2 10

6.3.7 Secret Service Security Management Scheme for Large Commercial Places 2 12

6.3.8 Provisions on the Management of Unloading Area 2 14

6.3.9 Insurance knowledge and claim process 2 14

6.4 Worksheet for Property Safety Management Services in Large Commercial Places 2 16

6.4. 1 elevator fire control checklist 2 16

6.4.2 Fire Control Checklist for Evacuation Lights 2 16

6.4.3 Public Security Management Fire Safety Inspection and Rectification Notice 2 17

6.4.4 Daily Maintenance Record of Monitoring System 2 17

6.4.5 Fire Equipment Inspection Table 2 18

6.4.6 Registration Form for Entry and Exit of External Personnel in Control Room/Central Control Room 2 19

Fire Safety List 220

6.4.8 Fire hazard rectification notice 22 1

6.4.9 Public Security Hidden Danger Notice 222