How do interior designers talk about orders with customers? How can we achieve the best results? (Chengdu area)

Mainly by experience, it is impossible to reach heaven in one step!

Skills for designers to talk about orders with customers.

1, when the customer only tells what to do and asks for a rough quotation, how should he answer?

Answer: the cost of home decoration needs to be determined in three aspects before it can be estimated: (1) approximate design scheme; (2) The selection price is mainly divided according to the grade of materials, technical standards and the grade of construction team, and can also be preliminarily selected according to the family's economic affordability. Of course, our prices at each level will give you a high quality-price ratio; (3) Decoration quantity: If you are not sure about the above three aspects, then the general quotation is deceptive, which is strictly prohibited by our company. Please provide the floor plan and the size of each room, and we can make a basic budget for you in a short time. If you don't have the floor plan and size, we can arrange for you to visit surveying and mapping and design the floor plan for free.

2. What should customers say when they think our quotation is higher than that of other companies?

A: The cost of home decoration is not cost-effective. It can't be simply measured by price. A more accurate measure should be the ratio of quality to price. The quality mentioned here includes three aspects: (1) the grade of materials; (2) process standards; (3) Engineering quality; It is unscientific to talk about the price level when three aspects are uncertain, or to compare the prices of two companies when three aspects are not equal, which is easy for customers to be deceived and suffer losses. For example, if Company A paints a door with a daily worker from 40 yuan, then the painting cost of this door is 40 yuan, while Company B uses a daily worker from 70 yuan to do the polishing process, and it takes two days, then the painting cost of this door is 140 yuan, not to mention how much paint Company B has used. The price and paint quality of this door can also be imagined. Therefore, in the home improvement industry, it is often the case that the name of the decoration project is the same, but the price is high or low. Generally speaking, the quality-price ratio of our company is one of the most cost-effective companies in the current home improvement market.

3. When the customer asks why the main material price of a decoration project is not high, but our company's quotation is very high, how should we answer?

A: The price you see is only the price of the main material. You may have overlooked many factors, such as auxiliary materials, labor costs, freight, secondary loading and unloading fees, machine wear and tear fees, management fees, taxes, reasonable profits of the company and so on. In some projects, the labor cost is much higher than the material cost, so when all the costs are added up, the quotation is naturally much higher than the main material price. If we simply compare the prices of materials, because our company has a long-term and fixed cooperative relationship with many well-known brand building materials manufacturers, I'm afraid the goods we buy are cheaper than those you buy yourself.

4. When the customer asks whether the purchase and installation of the floor can be included in the whole project, how to answer?

A: We have long-term cooperation with the flooring manufacturer, and we can recommend you and enjoy the preferential price of the manufacturer, but the variety selection, installation and payment are directly agreed with the flooring manufacturer.

5. When the customer asks about the difference between the two price points of the company, how should he answer?

A: Our company's quotation is mainly based on the different needs of customers. The main difference between them is that different prices are produced according to the grade of materials, technical standards and the grade of construction team. But no matter which level of quotation you choose, we will provide you with the same warm and perfect service, and its quality-price ratio is also higher than other companies.

6. When a customer asks why in different levels of quotations, sometimes the main materials and auxiliary materials (such as wall and floor tiles) used in a construction project are the same, but the project quotations are different, what should be the answer?

A: Sometimes the materials used in a decoration project with different levels of quotation are the same, but because of the different level of workers or the different construction technology, the quotation often has some differences. Our seven fixed construction teams are divided into two grades after strict examination and enjoy different charging standards respectively. Such as mid-range latex paint technology, Grade A construction in 9 yuan/㎡, Grade B construction in 6 yuan/㎡.

7. When a customer asks, "Your company does so many advertisements, do you share all the expenses with us?" What's your answer?

A: Please rest assured that our company is taking the road of "branding and scale". Although we advertise a lot, because of the large scale of our company, the amortization rate of advertising fees is lower than that of small companies, which is one of the advantages of scale. In addition, in view of the popularity and influence of our company's home improvement industry, many media reports on us are free or extremely favorable, so you don't have to worry about bearing our advertising expenses.