Perception and experience of property work

1, engaged in property management over the past few years gave me the feeling that the word "difficult". In the property management industry, there is a saying that "if you have done evil things in your last life, you will be a property manager in this life". This sentence expresses the voice of people engaged in the real estate industry. It is difficult for the service industry to satisfy all customers, and it is even more difficult to deal with owners from all corners of the country. Is to deal with a lot of trivial things, improper handling is a big deal.

2. Property management services are really complicated. We should take care of everything, not only things, people and equipment, but also small animals such as cats and dogs. Owners always go to the management office to talk about things; Power failure caused by improper use of home appliances will bring trouble to property companies, and contradictions in neighborhood relations will also bring trouble to property companies. Property employees will look for property companies in big and small matters, and they are busy coordinating and coordinating all day. Employees of property management companies are scolded by some unreasonable owners every day, and sometimes even beaten by barbaric owners. If the conflict escalates, go to court. There are often reports of legal disputes between property companies and owners in online media.

People's awareness of rights protection is stronger now than in the past, but not every owner's legal knowledge has improved. Many reports are that some owners make trouble without reason, and some companies try not to make a big deal out of it for the sake of trivialization. They all gave up legal rights protection and made great concessions through private consultation, which caused other owners to follow suit and easily sue your property company, which would consume a lot of human and financial resources. To sum up, my experience is that it is really difficult to do property management, and management fees are also difficult to collect. Property management is originally a low-profit industry, but also a labor-intensive industry. People from all walks of life believe that people who can do real estate have no skills at all as long as they have hands and feet.

4. In fact, the technical content of property management is very high, but the quality of employees in the whole industry is not high, which leads to the prejudice of property management from the outside world. In this way, it is necessary to continuously strengthen the training of employees, improve their basic quality and improve the quality of service. Defenders must defend their rights, do everything in accordance with the property management regulations and relevant laws and regulations, and communicate with the owners to publicize the property management regulations and property law. Many property companies have done a lot of things that harm the interests of owners for their own interests, which has seriously damaged the whole industry. If the whole industry is standardized, the prejudice against property management from all walks of life will be less, the social status will be improved, and it will be less difficult to engage in property management.

5. The understanding of property management in recent years can be summarized by these words: "There is no trivial matter in property, everything must be compliant, subtle and unfeeling, and understanding can be harmonious."