Four property management measures are planned.

Property management measures plan to develop four combined cleaning procedures and assessment methods to supervise and inspect cleaning work. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful. The following is a compilation of information about planning property management measures for your reference. Welcome to reading.

Twenty years after the planning of property management measures, the daily work of xx Property Management Office has been carried out smoothly under the correct guidance of the leaders of the company and developers, and the quality of security, engineering, cleaning and customer service has been obviously improved and improved, but it is weak in the aspects of vehicle order management, maintenance and management of public facilities and equipment, and internal personnel construction of the department. The year of 20_ will be a year of comprehensive promotion of our property management work plan. We will try our best to make up for the shortcomings, improve in an all-round way and keep up with the development requirements of the company and developers. Specially developed a 20_ year property management work plan:

I. Security management

1), do a good job of public security management in the community and maintain good public security order.

2), learning rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.

3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.

4), do a good job of fire safety in the community, and strive to have no fire safety accidents throughout the year.

5), strengthen military training, improve the overall military quality of department employees within 20_ years.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1) Manage, repair and maintain the operation of electricity, water supply and drainage, fire control, intercom monitoring and public facilities in the whole community to ensure the normal work of various equipment and facilities in the community.

2. Strengthen the supervision and management of decoration households.

3. Provide paid services for the owners.

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.

3) Require the cleaning department to comply with the requirements of the developer.

Fourth, customer service management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.

Fifth, improve the daily management of the management office, carry out convenience work, improve the satisfaction of the owners, standardize the daily work with the system, improve the community security, transportation, greening, public facilities and equipment maintenance, satisfy the owners, vigorously carry out paid services such as housekeeping service, garden maintenance, water and electricity maintenance, and increase the diversified operating income of the management office while providing quality services for the owners.

Six, according to the company's annual plan, to create a civilized and harmonious community.

According to the company's annual management work plan, the focus of work in 20_ years is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

In 20_ years, xx Property Management Office will take a pragmatic attitude towards property service, take the first-class property management level of Donghu Property Management Company and the company's overall work policy as the direction, focus on the key work of developers, complete various tasks and assessment indicators with good quality and quantity, serve the owners wholeheartedly, and make great achievements in improving service quality.

2 1 and property management measures, plans and public affairs of three communities.

1. Carry out leasing business services in an all-round way, hold a general mobilization meeting for all employees, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn related business promotion contents and business handling operation procedures to ensure the normal work.

2. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.

3. In the form of a special meeting, organize the management backbones and related staff of three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services.

4. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. , and seriously implement, clear responsibility, who is responsible for the damage, put an end to all kinds of unreasonable use.

5. Review all aspects of the three communities since July last year, so as to compare and analyze, find out the gaps, and formulate more feasible concrete measures for the next step of work improvement.

Second, _ Huating Project

1, fully grasp the handover of building 30-35 to ensure the satisfaction of the owner.

2. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be fully charged from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.

3. Continue to follow up the greening and planting work of Buildings 26-29.

4, supervise and urge the timely completion of partial green belt incomplete blank replanting work.

5. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.

6. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.

7. Draw up the Plan for the Establishment of the First Owners' Committee in Hua Ting and a series of work measures for the preparatory meeting, so as to lay a good foundation for "creating a city and creating excellence".

Three. Residential project

1. Strengthen the uncooperative management of some motorcycles in the third phase, give play to the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.

2, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.

3. Coordinate with finance to deal with bad debts in time.

4. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.

5. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.

6. Supervise and improve the data management of shops in residential areas of this project.

7. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.

8, supervise and urge to do a good job in the fifth stage ***7 interphone troubleshooting.

Four. _ project

2. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.

3. Make the on-site tracking and verification of safety alarm, and clearly define the relevant requirements for lifting alarm and recording operation to avoid negligence.

4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.

5. Supervise the related ancillary works of Building 12- 15, including the ground railings of overhead parking spaces.

Installation, parking space property area definition (the company requires the sale of overhead parking spaces), landscaping, security room, monitoring room, warehouse and other work is perfect.

Property management measures plan 3 1. Do a good job of receiving daily services such as the owner's application for repair/do a good job of on-site supervision at the front desk of each floor.

2. Carry out various trainings as planned and charge various fees.

3. City Excellent Re-evaluation/Rectification of the problems raised by dredging the rain and sewage pipe network in the park.

4. Cooperate with the installation of north gate system in Buildings 2 and 3/maintenance of hanging garden facilities and equipment, inspection and painting of collecting well facilities and equipment/inspection and maintenance of corridor lights.

5. Strengthen the management of non-motor vehicle parking standards on the periphery of the building, and strengthen the awareness of active service in the past and the ability of language communication with the owners.

6. Daily maintenance of stone materials in the lobby and elevator car of each building/pruning and maintenance of lawns and seedlings in the park, killing twice a month/cleaning water system in the park twice/washing roads around the park four times/killing all public areas in the building four times.

7 to rectify the problems found in the city's re-evaluation inspection.

4 1, environmental greening property management measures planning

Plant management, newly bred nearly ten cycads. Please take good care of the children and don't trample on them.

Prune the trees in this area.

Second, the environment is clean.

Do a good job in environmental sanitation and regularly kill rats, ants, flies, cockroaches and mosquitoes.

The garbage collection time in the community is before noon 12: 00. Please ask the host to leave the garbage outside the door so that we can send someone to collect it. Don't leave it outside other neighbors' doors. We will announce the room numbers of residents who do not meet the requirements of the community and report to the relevant departments.

Third, safety.

The original door post 24-hour service telephone number:? 26__? From March 20th, 1 year, changed to? 26___? ;

Residents invite guests from the community and the installation and construction unit, and we residents must inform the room number, which is of great help to the property safety and order personnel to carry out their work;

Through renting houses on behalf of others, the management office has done a good job in registering floating population. Compared with the same period of last year, the rent of three rooms has increased by 200 ~ 300 yuan, about 65,438+0.500 yuan, and the rent of two rooms has increased by 250 ~ 300 yuan, about 65,438+0 yuan, up by more than 200 yuan, about 750 yuan. Please find a property for rent, and you will be satisfied! Tel: 3058970 (Xiao Mo);

Strict access management, please residents Monday to Friday (8: 18: 00), Saturday to Sunday (9: 00? 16: 00) go in and out of the management office of the property management company in advance, and it is not advisable to carry items at night;

Adjust the sidewalks, single lanes and automobile lanes at the entrance of the gate to create conditions for pedestrians and driving safety;

Fireworks management: increase publicity to reduce the impact of fireworks on people, money and things;

There are more and more dog owners in the community, and it is hoped that residents will be self-disciplined and self-loving; Keep a dog in a civilized way and don't disturb your neighbors. Be sure to use a rope when you go out and get vaccinated regularly. Avoid neighbor disputes. Unattended dogs are generally regarded as ownerless dogs, and residents should report to the competent authorities or government departments through the orderly and housing manager in the community. 1 10.

Fourth, public order.

Collect registered mail, express mail and parcels, and notify the residents one by one.

The gatepost provides residents with bus routes and convenient telephone inquiries. Ordinary letters have been classified and stored for residents' use, so please ask the owner to make inquiries at home.

For the order management within the community, we advocate that the interests of different groups need to be harmonious. Recently, the isolation on the pedestrian passage in the community is mainly to ensure that the old, the weak, the sick, the disabled and the young can walk conveniently, avoid being disturbed by vehicles, and let people feel it when they enter the community. Slow? We can relax and enjoy the convenience of software and hardware in the community. I hope everyone can give tolerance and understanding to these vulnerable groups.

In order to avoid the loss of electric cars and motorcycles, we require motorcycles, electric cars and bicycles to be parked in the garage as much as possible. 24-hour garage permit, insufficient parking 1 hour free. We hope the residents can cooperate.

In summer, several mobile clothes hangers will be added to the residents of the community to reduce the occupation of the central garden.

Verb (abbreviation of verb) maintenance

We are organizing managers to carry out on-site maintenance service business training, and will serve residents better and faster in 20 years.

Cultural propaganda of intransitive verbs

We will post some rental information \ safety tips \ community notices on the back of the property fee notice in the future;

Open Lily Garden qq group: 24_, msn group: _? @_? , open a property blog (with an address in QQ group), issue property contact cards to residents, add a service quality management mailbox, and open various channels to interact with residents. Please add household group settings? Jiajia property? Online tips to facilitate our timely communication;

Jointly show open-air movies with the community and issue tickets for the elderly;

Establish owners' health records and measure blood pressure and weight for elderly owners free of charge;

Mobilize residents to give love, let love pass, and let warmth gather;

Please contact us to do business related to literature, photography, sports, food, tourism, housekeeping and life service.

Add two public welfare publicity columns (villas) to master the climate law through the daily updated weather forecast, to be caring and attentive to residents and provide scientific basis for property management;

Adjust the position of the notice board on the grass in the community, constantly update the civilized slogan according to the dynamics of the community, keep pace with the times, and create a civilized environment;

Provide a commodity exchange column for residents, bring your idle commodities here and post them here, experience the happiness of sharing, and make more friends through commodity exchange;

Festival decorations and community activities add luster to the community.

Seven. others

Pipeline natural gas installation to meet the actual needs of the owner;

Pay the service fees of water, electricity and cable TV on behalf of residents, so as not to let them travel by boat;

It is planned to provide residents with online information inquiry, newspaper reading, sending and receiving faxes, copying and other services.

All aspects of us have been running on the normal track. However, due to price, wages and other reasons, hydropower is affected by the rising electricity price of non-residents, the drought and the monthly increase of garbage fees in exchange for a relatively clean residential environment, the improvement of residential order, the decrease of turnover rate of property personnel, the increase of rental housing price by 200-300 yuan, the continuation of free maintenance and the improvement of efficiency. We haven't charged the owner for the maintenance service. Next year, the focus of our work will be adjusted to continue to provide the original services for the owners (cleaning, order, greening maintenance, maintenance, paying water and electricity bills, renting houses on behalf of the owners), strengthen horizontal cooperation with outreach units, vertically improve internal management, increase the value of the houses in Lily Garden, improve the satisfaction of the owners, and focus on solving problems that the owners are more concerned about, such as gas pipelines.

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