How to write the training summary of convention and exhibition center?

How to write the training summary of convention and exhibition center?

Conference services are complicated, how can we achieve zero service failures? The answer given by the Municipal Convention and Exhibition Center Management Service Office is to implement standardized management and strengthen the daily training of service personnel's political literacy and service norms.

Service Section 1 is the main force of conference service. 12 The average age of waiters is 25 years old. Flight attendants must receive professional training in ideological and political, etiquette and other related disciplines before taking up their posts; Adhere to "every day 15 minutes" training, experience sharing meetings and other collective business learning activities; Conduct an assessment every six months, classify the waiters, and arrange the matters that the personnel are responsible for and the regional division of labor. In addition to the busy waiters in front of the stage, the staff behind the scenes are also working hard. "Every meeting is broadcast live from the preparation before the meeting to the end of the meeting. Any deviation in lighting, sound and room temperature will affect the meeting effect. " The relevant person in charge of the second service department introduced. In order to improve the professional level of audio engineers, the department purchased audio technology textbooks to organize learning, and invited the chief audio engineer of Shandong Building to come to give training and lectures to explain operational knowledge. In addition, the office carries out routine inspection every day, regular inspection every week, and equipment maintenance and proper debugging every month to ensure good acoustic effect and improve the quality of meetings.

Summing up the experience of conference service, the management service office of the city convention and exhibition center has formed a standardized, standard, meticulous and warm "four services" system. This year is the "year of standardized construction" of the office, and the "Regulations on the Management of Conference Services" will be compiled. "From which two fingers are used for the lid of the cup, the distance from the cup to the table, to the fire safety facilities and property management of the convention and exhibition center, there are standards and norms. Break the traditional training mode that service personnel pass on their experience by word of mouth during training and work, and further ensure the level and quality of conference services.