What kind of property is a good property?

Service attitude-enthusiasm

Property management is a service industry, and the object of service is people. Therefore, all services should take "people-oriented" as the basic principle. The employees of the management company should sincerely serve the owners and customers, and be polite, standardized in language, polite in speech, punctual, neatly dressed, elegant in action and proper in address.

Service equipment-intact

The good operation of hardware facilities is the premise of realizing high-level property management. Service equipment in property management includes buildings, machinery and equipment (such as air conditioners and elevators), sanitary equipment, communication equipment, vehicles and electrical equipment. These devices should always be in good condition to ensure their use.

Service skills-proficiency

Service skills are the basic skills that property management practitioners should master and possess in service management. For example, engineers should have excellent equipment maintenance skills, security personnel should have excellent public security and fire fighting skills, and managers should have rich management knowledge and professional knowledge.

Service items-completed

In addition to providing comprehensive services for property management, property management companies should also strive to expand the depth and breadth of services so that owners and customers can enjoy perfect services.

Service model-flexibility

In addition to standardized management and legal management, property management should put itself in the shoes of the owners and customers, strive to provide them with various flexible service methods, and provide convenience for them in terms of procedures, business hours and service scope as much as possible.

Service Procedure-Specification

Service procedure refers to the sequence and steps of service, which is one of the important contents of property management. Such as telephone answering procedures, equipment operation procedures, decoration approval procedures, cleaning procedures, etc. They should be strictly observed one by one, and the emergency handling procedures can reflect the hidden dangers of accidents and can be handled effectively and timely to ensure the personal safety and property safety of the owners and customers.

Service standard-unification

The service standard is the concrete performance of the property company to ensure the service level. Such as etiquette standards, indoor cleaning standards, indoor maintenance standards, greening standards, etc. It reflects the consistency of the employees of the property management company in dealing with people and their work requirements, and shows the owners a clean and beautiful sanitary environment.

Service charge-reasonable

Property management is a paid service behavior, but the comprehensive service charge standard formulated by the property management company shall not be higher than the charge standard stipulated by the government; Special services and convenience services carried out by property management companies should also be aimed at meeting the needs of owners and customers, and should not be overcharged or overcharged.

Service system-sound

Property management should formulate and improve a set of standardized, systematic and scientific service system to ensure stable service for owners and customers.

Service efficiency-fast

Service efficiency is the time limit for providing services to owners and customers. Management companies should try their best to improve the quality of employees, reduce work links, shorten working hours and improve service efficiency.

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