Small knowledge of property community safety

1. What is the common sense of property management safety?

Four ways to escape from fire in shopping malls: using evacuation routes to escape from property managers. Every shopping mall is equipped with indoor stairs and outdoor stairs according to regulations, and some are also equipped with escalators and fire elevators. After the fire, especially in the early stage, these are good escape routes.

When going down the stairs, grab the handrail to avoid being knocked down by the crowd. Don't take the ordinary elevator to escape, because in case of fire, power failure also happens from time to time, which can't guarantee the normal operation of the elevator.

Self-made equipment escape mall is a place where materials are highly concentrated and there are many kinds of goods. After the fire, there are more materials to escape. If towels and masks are soaked and covered on the nose and mouth, they can be made into smoke-proof tools; Use rope, cloth, sheets, carpets and curtains to open up escape routes; You can also use various machine belts, fire hoses and cables to open escape routes; Wear safety helmet, motorcycle helmet and work clothes operated by shopping malls.

When using buildings to escape from fire, if the above two methods can't escape, you can use downpipes, protruding parts inside and outside houses, various doors and windows, and lightning protection nets (wires) of buildings to escape or move to safe areas to find escape opportunities. When using this escape method, we should be bold and careful, especially the old, weak, sick and disabled women and children. We can't act blindly, otherwise casualties will easily occur.

When there is no way to escape, property management personnel should actively seek shelter, such as waiting for rescue on the outdoor balcony and roof; Choose a room where fire and smoke are difficult to spread, close doors and windows and block gaps. If there is water in the room, immediately wet the doors and windows and all kinds of combustible substances to prevent or slow down the spread of fire and smoke, and constantly send out various distress signals to attract the attention of rescuers and help them out of trouble.

2. Property service safety knowledge

1. Formulate the work plan of property management service and organize its implementation; Manage property-related engineering drawings, residential user files and completion acceptance data. 2. Daily maintenance, maintenance and management of buildings, including floors, roofs, external walls, load-bearing walls, staircases, corridors, passages, staircases, elevator shafts, etc. 3. Daily maintenance, maintenance and management of * * * facilities and equipment, including * * * sewer pipes, downpipes, sewage wells, power distribution rooms, * * lighting and lightning protection devices, etc. 4.*** daily maintenance and management of facilities and affiliated buildings and structures, including roads, septic tanks, water pump houses, bicycle sheds, garbage buildings, etc. 5. Maintenance and management of public area greening, including grass, trees, sketches and sculptures. 6. Public health, including the cleaning of the use parts of the house, the cleaning of public places, the collection and removal of garbage, etc. 7. Maintain public order, including past services, building security, property area patrol, central control room management, and community public order maintenance. 8. Maintain the driving order of vehicles in the property area, manage temporary vehicle parking on the ground, and manage non-motor vehicles in the community. 9. Fire management services, including the maintenance and management of fire control facilities and equipment in public areas, including fire water tanks, fire pumps, fire hydrant box, fire equipment, fire control centers, etc. 10. Operation and daily maintenance management of elevators and pumps. 1 1. House decoration management service. 12. Other entrusted matters (1) Management and maintenance of community cultural and entertainment facilities. (2) Community public resources management, including community public area advertisements, commercial publicity activities, property management and rental, etc. (3) various convenience services in the community, including indoor special cleaning, housing transaction and leasing intermediary services and other convenience services.

3. What are the common sense problems in residential property management?

1. When did the property management company start collecting property management fees? Answer: The property management fee charged by the property management company is generally calculated after the house is accepted by the purchaser and signed for approval. There are also property management companies that start collecting management fees when residents move in.

Where a purchaser purchases a house, unless otherwise agreed by the developer and the purchaser on the property management fee. For example, some developers promise to waive the property management fee for the first year when selling houses, which is the case.

This is the most basic common sense of residential property management. 2. Are owners in arrears eligible to run for the owners' committee? A: The common sense of property management in this community is very important, which is related to the rights and interests of the majority of owners.

Whether the owner is qualified to be elected as a member of the owners' committee depends on whether he has the identity of the owner. Owners' Committee is a concrete form for owners to exercise their membership rights and manage all building affairs, that is, the qualification of owners to run for owners' Committee is based on their building ownership.

Members of the owners' committee are elected by the owners' congress according to the wishes of most owners, and no one else may interfere. The problem of arrears is a dispute between the owner and the property management company, which belongs to a civil contract dispute between the owner and the property management company.

The owner's default on the property management fee belongs to the non-performance of the debt. Property companies can sue owners for breach of contract, but they can't deprive owners of the qualification to run for the owners' committee. Therefore, the failure of the owners to pay the property management fee will not affect their participation in the election of the owners' committee.

Everyone should keep in mind the common sense of property management in this community, and don't be fooled by the property company. Third, the common sense of residential property management: for tap water, electricity and gas, can the property company increase the price by itself when charging residents for these resources? A: Water supply companies, power supply bureaus and gas companies are the providers of the above resources, and households are consumers.

The property company is not a wholesaler of water, electricity and gas, but a collector of water, electricity and gas, and can only collect resource fees after being entrusted by professional departments. Water, electricity and gas are priced by * * *, and prices cannot be raised at will.

4. When calculating the property management fee, what is the billing area? Answer: The billing area is subject to the construction area indicated in the property certificate. This construction area includes two parts: one is the interior construction area and the other is the shared area. Houses that have not yet obtained the real estate license shall be subject to the sales area on the purchase contract signed by the developer and the purchaser.

If you don't know the common sense of property management in this community, you will suffer from overcharged management fees. .

4. How to do a good job in community security?

Safety, guarantee and ensuring safety are the top priorities of property security work. How to build a safety prevention and control network combining civil air defense, physical defense and technical defense in a property community, ensure the quality of safety management in the community, realize zero accidents in the community, improve the social order in the community, and strive to build a harmonious society is an important goal pursued by property security. To achieve this goal, we must make efforts in the following aspects:

First, scientifically and reasonably arrange the public security sentry box in the community to form the best combination of points, lines and planes of sentry boxes, sentry boxes and patrol posts in the community, which is the basis of strict public security prevention and control;

Second, security guards are familiar with the working environment, understand the job responsibilities, do their duty in their posts, and be vigilant, which is the key to do a good job in community safety prevention and control;

Third, according to the geographical environment and weak security links of the property community, strengthening the guard inspection in key areas and key parts is the main measure to do a good job in the safety prevention of the property community;

Fourth, memorize the owner's name, appearance and characteristics, and know the building, floor, unit and room number where the owner lives, so as to know fairly well. Strengthening the registration of personnel, articles and vehicles in the community sentry box and strictly controlling the entry of outsiders into the community are the key points of doing a good job in community security.

Fifth, strengthening the supervision and inspection of security posts, especially in the early hours of the morning, is an important way to prevent security personnel from leaving their posts and dozing off.

Sixth, strengthen mutual reminding, mutual care, mutual supervision and mutual linkage among posts, form a strict prevention and control system of points, lines and areas, and give full play to the overall functional effect of community security;

Seventh, establish and improve the closed-circuit television monitoring system in residential areas, organically combine civil air defense with technical defense, strengthen the duty management of monitoring centers, and ensure confidentiality;

Eighth, strengthen the publicity and education on the safety knowledge of community owners, educate the masses, mobilize the masses, rely on the masses, and prevent and treat them by groups. Improve the safety awareness of the owners and lay a good mass foundation for the safety of the community.

5. Common sense of property helps you make your daily life more convenient.

After the house moved in, the "struggle" between buyers and developers became a struggle with property companies. After the daily life, basically dealing with property companies. Knowing some property knowledge is not only to ensure the convenience of your life, but also to prevent yourself from being cheated in the interaction with property companies.

1. When did the property management company start collecting property management fees?

A: Generally, it can be divided into two situations and ways. First, the property management fee is charged after the property buyers sign the contract. Second, property management companies start to charge management fees when residents move in.

2. Do developers have to pay property management fees for vacant houses?

A: There is no explicit provision at present. However, according to the current industry practice, developers pay property management fees for vacant houses. As for how much management fee to pay, it can be implemented according to the corresponding standards stipulated in the Convention on the Management and Maintenance of House Use.

Three, when collecting property management fees, what is the billing area?

Answer: The billing area is subject to the construction area indicated in the property certificate. This construction area includes two parts: one is the interior construction area and the other is the shared area. Houses that have not yet obtained the real estate license shall be subject to the sales area on the purchase contract signed by the developer and the purchaser.

Four, public * * * area lighting costs, who will bear?

Answer: The lighting of public areas generally refers to the lighting of stairs, hallways and corridors of buildings, and this part of energy costs should be borne by the beneficiaries. The usual practice is to share the cost according to the unit door. Therefore, in addition to paying the energy cost used by the family, the family should also pay the shared energy cost.

5. Should the tenant pay the decoration deposit to the property company when renovating?

Answer: It is a common phenomenon for residents to decorate their houses. In order to ensure that the house decoration will not damage the main structure of the house and ensure the safe use of the house, residents must apply to the property management company when decorating, and the construction can only be started after the approval of the property management company. Moreover, they must sign a decoration agreement with the property management company to clarify the decoration content, decoration time, garbage disposal method and the handling of breach of contract liability. Whether the property company should collect the decoration deposit shall be subject to the agreement between the purchaser and the property company when handling the check-in formalities, that is, according to the provisions in the Convention on the Management and Maintenance of House Use.

Six, how to divide the maintenance scope of property management companies and owners?

The maintenance of the owner's house by the property management company can be divided into two situations.

In one case, the developer entrusts the house warranty obligation undertaken by the purchaser to the property management company, and the property management company does not charge any fees for the owner's house maintenance. In this case, the property management company performed the house warranty obligation on behalf of the developer;

On the other hand, the maintenance of the owner's house by the property management company does not belong to the housing warranty scope undertaken by the developer to the purchaser, and the property management company collects working hours. This situation belongs to the independent paid service provided by the property management company entrusted by the owner. (Note: this community belongs to the second case)

The maintenance scope and responsibility of the property management company and the owner are generally stipulated in the property management contract signed by both parties.

Generally speaking, the property management company is responsible for the maintenance of * * * used parts and * * * used equipment, public buildings and * * * used facilities, including external walls, stairwells, passages, roofs, elevators, electromechanical equipment, * * used antennas, fire-fighting facilities and green spaces.

In general, the owner should be responsible for the maintenance of all his properties. Indoor parts and equipment, including water, electricity, gas and other indoor pipelines, facilities and private balconies, shall be maintained by the owner. The owner can repair the parts and equipment for his own use, or entrust a property management company or other professional maintenance personnel to carry out the maintenance, but the corresponding expenses shall be paid when entrusting others to carry out the maintenance.

Property knowledge should be learned and accumulated slowly in daily life. It's no big deal, but it's always good to know something.

(The above answers were published on 20 16-0 1-04. Please refer to the actual situation for the current purchase policy. )

Click to view more real estate information.

6. Who knows some knowledge about residential property management?

(I) The basic concept of property management The so-called property management means that the operators, entrusted by the owners and users of the property, exercise the management right over the entrusted property in accordance with the provisions of national laws and contracts, manage the property by economic means, and provide comprehensive and high-quality paid services to the owners or users of the property by using modern management science, advanced maintenance technology and advanced service means, so as to meet the needs of users at different levels and make the property play the maximum use and economic benefits.

(2) The basic principle of property management: the principle of defining power: the owner is supreme; The principle of unified management; Principle of economic rationality; Principles of professional service; The principle of clear responsibility; Principles of advanced management; The principle of fair competition; The purpose of property management is to implement enterprise and operational management of property, so as to overcome the disadvantages of the old system and maximize the unity of social, economic and environmental benefits of property. Specifically, it is to achieve the following goals: to create a safe, comfortable and harmonious living environment; Give full play to the maximum use value of the property; Try to preserve and increase the value of the property.

(4) Institutions involved in property management 1. The owners of the owners' meeting refer to the owners of the houses and related facilities in the property. The owners' meeting is composed of the owners in the property.

According to the relevant regulations, only more than half of the owners with voting rights can attend the owners' meeting. The owner may entrust an agent to attend the owners' meeting, and the owner under the age of 18 shall be represented by his legal representative.

The functions and powers of the owners' meeting include: electing and dismissing members of the management committee. Supervise the work of the management committee.

Listen to and consider the work report of the Central Military Commission. Decide on major issues involving the interests of the owners.

Amend the owners' convention. Change and cancel inappropriate decisions of the Central Military Commission.

Approve the constitution of the Central Military Commission. 2. CMC is the abbreviation of Property Management Committee, which is composed of representatives elected by the owners and users of the property under the guidance of the real estate administrative department to represent and safeguard the legitimate rights and interests of the owners and users of the property.

3. Property management enterprises Property management enterprises are entrusted by property management committees and real estate property owners to undertake property management in residential quarters.

7. What are the common knowledge of residential property management?

Citizen Mr. Sun: When we bought a house, the developer said that the swimming pool in the community was only open to internal residents, but now the property is rented to foreign business households, and foreigners can also come in for consumption, which makes people entering and leaving the community very complicated. Does the property infringe the rights and interests of the owners? A: Whether it infringes on the interests of the industry is a question of defining who owns the property rights of swimming pools.

At present, the opening of the swimming pool should give the residents the most preferential regulations, and the swimming fees of foreign personnel should be higher, and the property management should be strengthened. Mr. Lu: Does the property have the responsibility to stop and help the owners who occupy public areas for illegal construction? A: The property should be discouraged and stopped, and it should be restored to its original state. Written notice or oral notice is acceptable. If it cannot be stopped, the property should also be reflected to the relevant social management functional departments.

Ms. Zhang: My family lives on the third floor. A few days ago, my balcony glass was smashed by a stone, and the stone is still in my house. Is it because property supervision is not in place? Should the property compensate me for the repairs? A: Property has the obligation to maintain public environment and order. If the property has fulfilled its duty of patrol inspection in accordance with the management agreement and no stone throwers are found, the property can assist residents to report to the police station for handling. There are often many small advertisements in the corridors and walls of the community, which greatly affects the beautiful environment of the community. Is it the responsibility of the property to control the people who spray small advertisements? Is it the responsibility to clean it up in time? A: It is the responsibility of the property management company to maintain the beauty of the residential environment. Management should be strengthened and cleaned up in time.

Ms. Liu: Do the trees planted by individual residents in public green space belong to the community or individual residents? Does the property have the authority to manage in a unified way (such as cutting, building and transplanting)? A: The flowers and trees planted by individual residents in public green spaces should be owned by community residents, not individuals. Property has the right and obligation to manage and maintain it in a unified way. Mr. Gao, a citizen: There are dogs urinating everywhere in the residents' homes, and some are not tied with ropes. Residents who don't have dogs are very dissatisfied. They vent their dissatisfaction with dogs and dog owners on property managers, saying that the property is deliberately ignored and is a "dog's cabin." In fact, the property often advises those dog owners, but the effect is very poor. How can we coordinate? A: The property management company should put management warning signs at the door of each unit and in appropriate public places, and at the same time issue a written notice to all households on the corresponding requirements for raising dogs to remind dog owners to strengthen their obligation to maintain the community environment.

Citizen Ms. Qi: My child's kindergarten is in a community. In the past, we always sent our children to the kindergarten gate by bike. Recently, the property suddenly refused to let us ride into the community, only allowed us to park our bicycles outside the community, and we were not responsible for the loss. Is it too unreasonable for the property to do so? Answer: For service reasons, the property management company should designate parking places inside or outside the community for electric cars and bicycles that send children to kindergarten, and security guards should wear work clothes and hold employment certificates.

Ms. Fan: I often play mahjong upstairs all night, which is very noisy. We complained to the property. At first, the property advised several times, and then we complained again. The property says it can't be managed. Go directly to the police station or call 1 10, saying it's not their business. I am very uncomfortable with this statement about property. Answer: If residents play mahjong at night to disturb the people, the property must first persuade them, second, send a written notice to stop them, and third, notify the police station to stop their disturbing behavior.

From a deeper level, this is a question of moral quality, and the whole society should strengthen the education and improvement of residents' quality. Ms Liu: My family lives on the second floor. On the first floor, the balcony was expanded privately and a small room was expanded. As a result, my house was stolen Traces show that the thief entered my house from the small roof on the first floor. Should the first floor be responsible for compensating my family's losses? A: The residents on the first floor expanded the balcony without the approval of the planning department. According to the appraisal of the public security department, the thief entered your house from the top of the expanded balcony. The residents on the first floor should bear joint and several liability for compensation, which can be solved through legal proceedings.

Mr. Jiang: The floor below us is a mountain house. We broadcast through loudspeakers all day to promote things like yogurt and beer. We can't be quiet because of the noise. We complained to the property, which said it was a normal business operation. If we are too noisy, we will close the window. We think the property is shirking its responsibility.

Answer: The property should constantly inform the frontrunner that noisy promotion activities are prohibited from affecting the normal life of the upstairs owners. Property or owners can complain to the social function management department to solve the problem.

At the same time, property staff should improve the level of civilized service terms. Ms. Cao, a citizen: The neighbor's house is decorated, working day and night, and the smell and noise are very loud. When complaining about the property, the property can only discourage it, but the neighbors simply don't listen and are still working. Is there no other way and responsibility for the property? A: There is an owner management agreement, and the construction owner will be punished and corrected according to the relevant contents of the agreement.

Neighbors who are affected by the residential area without owners' management regulations can report to the relevant management departments or sue the construction owners for settlement. Citizen Ms. Cao: The heating in my house is measured by households. Last winter, I didn't live or pay the heating bill. Now the property has stopped the water and electricity in my house. Is the practice of property reasonable? A: Shijiazhuang has not yet introduced the method of household heat metering and charging. According to the existing heating price policy, your family has to pay 20% of the heating cost last year. It is unreasonable that the property is cut off from water and electricity and does not owe utilities.

Ms. Gao, a citizen: There are many billboards on the buildings in our community, and some billboards have also become billboards. It is said that the property management company rented these positions to advertising companies. Should these proceeds go to the property management company? Don't all these things belong to the owner? Answer: The advertising revenue (advertising revenue-the cost of property recruitment advertisements and daily maintenance costs) in the public parts of the community should be owned by all the owners, but this money can also be used by the property management company for the renovation, transformation and maintenance costs of the relevant facilities and equipment in the community. Mr. Liu: I bought a car at home, but I haven't bought a parking space for the time being due to financial constraints. The property security guard didn't allow me to drive into the community, so I had to park my car on the sidewalk outside, worried.

The property said that my car is not allowed to drive into the community unless I bought a parking space. I think the practice of property management is too.

8. Who knows the knowledge of fire protection in the property community?

I. Management content

Strengthen the management of fire monitoring center;

Keep the fire escape unblocked;

It is forbidden to carry or store inflammable and explosive articles;

Do a good job in the management and maintenance of fire fighting equipment in the community;

Prevent fire factors such as electrical short circuit, overload and power consumption;

Strengthening fire safety management in the renovation of residential quarters;

Do a good job in fire control management of key parts of the community (such as computer room, small high-rise, elevator, etc.). );

Formulate the system maintenance system of fire control facilities and equipment, and strengthen management.

B, management measures

Formulate and implement the fire management system and fire safety responsibility system to ensure that the responsibilities are implemented and the equipment does not fall.

Real, check and implement, implement the work.

Formulate fire accident treatment plans and emergency procedures to prevent problems before they happen;

Establish a voluntary fire brigade, organize a fire safety study once a month, and organize a fire performance once a quarter;

Conduct regular fire inspection, focusing on prevention, combining prevention and elimination, and eliminate hidden dangers in time when found;

Strictly implement the system of using naked flame and take full precautions;

Formulate the fire control management system for key parts of residential fire control, and follow the "who is in charge, who is responsible"

Fire prevention principle, eliminate all fire hazards;

According to the fire control facilities, equipment, equipment, make all kinds of system equipment maintenance plan, and

Pay close attention to implementation, so that it is always in good condition;

Stop any violation of fire safety;

Actively carry out fire safety publicity and education, and regularly teach fire common sense to the owners (users);

Once a fire breaks out, organize fire fighting in time and report to the relevant departments quickly.

9. How do villages and communities take safety precautions?

Safety, guarantee and ensuring safety are the top priorities of property security work.

How to build a safety prevention and control network combining civil air defense, physical defense and technical defense in a property community, ensure the quality of safety management in the community, realize zero accidents in the community, improve the social order in the community, and strive to build a harmonious society is an important goal pursued by property security. To achieve this goal, we must make efforts from the following aspects: First, scientifically and reasonably arrange the public security sentry box in the residential area to form the best combination of points, lines and areas of sentry boxes, sentry boxes and patrol posts in the residential area, which is the basis of strict public security prevention and control; Second, security guards are familiar with the working environment, understand the job responsibilities, do their duty in their posts, and be vigilant, which is the key to do a good job in community safety prevention and control; Third, according to the geographical environment and weak security links of the property community, strengthening the guard inspection in key areas and key parts is the main measure to do a good job in the safety prevention of the property community; Fourth, memorize the owner's name, appearance and characteristics, and know the building, floor, unit and room number where the owner lives, so as to know fairly well. Strengthening the registration of personnel, articles and vehicles in the community sentry box and strictly controlling the entry of outsiders into the community are the key points of doing a good job in community security. Fifth, strengthening the supervision and inspection of security posts, especially in the early hours of the morning, is an important way to prevent security personnel from leaving their posts and dozing off. Sixth, strengthen mutual reminding, mutual care, mutual supervision and mutual linkage among posts, form a strict prevention and control system of points, lines and areas, and give full play to the overall functional effect of community security; Seventh, establish and improve the closed-circuit television monitoring system in residential areas, organically combine civil air defense with technical defense, strengthen the duty management of monitoring centers, and ensure confidentiality; Eighth, strengthen the publicity and education on the safety knowledge of community owners, educate the masses, mobilize the masses, rely on the masses, and prevent and treat them by groups.

Improve the safety awareness of the owners and lay a good mass foundation for the safety of the community.