Responsibilities of Property Customer Service Supervisor 10

The property customer service supervisor should be responsible for correcting and tracking the unqualified services of the department, and constantly promote the improvement of property management and service level; Be responsible for formulating various management systems, service standards and operating procedures of this department and checking their implementation. This time I sorted out the responsibilities of the property customer service supervisor for your reference.

Responsibilities of property customer service supervisor 1

1. Collect, sort out and archive all kinds of files of customer service department.

2. Make statistics and allocation of parking spaces in Jinmao Building, and handle the parking space application, cancellation and extension approval process.

3. System input and remind all kinds of paid service contracts.

4. Prepare all kinds of meeting minutes and other paperwork of the department.

5. Temporarily receive department visitors and answer customers' calls.

6. Other temporary work assigned by the leaders.

Responsibilities of Property Customer Service Supervisor 2

1, customer service, maintenance, decoration, management fee collection, business complaints and other service management work in the jurisdiction.

2. Organize and arrange personnel to inspect and record the greening, cleaning, equipment and facilities in the building and public areas every day.

3. Supervise the cleaning, greening and disinfection work of the community, and organize relevant outsourcing companies to hold working meetings regularly.

4. Cooperate with the project manager to handle, follow up and report the missing items and daily maintenance before and after the building is closed.

5. Organize personnel to collect the major arrears within the jurisdiction according to the process.

6. Guide, supervise and check the etiquette, courtesy, professional level and work skills of subordinates.

7. Formulate the work plan and goods demand plan within the jurisdiction, and ensure the implementation of the plan.

8, responsible for coordinating the relationship with other departments, so that the work can be completed smoothly.

Responsibilities of Property Customer Service Supervisor 3

1, according to the annual general goal of the project service center, prepare the annual, quarterly and monthly work plan of this department.

2, responsible for handling the complaints of the owners (residents), and regularly or irregularly visit the owners (residents), to understand the opinions or suggestions of the owners.

3. Responsible for the collection of property management fees and other expenses of the project service center, focusing on clearing the arrears to ensure that the collection rate of property management fees and other expenses reaches the annual target.

4. Be responsible for the daily inspection of the "four-package" service of the property, and promptly correct the unqualified items found in the inspection.

5. Responsible for the feedback of the owner (resident), and ensure that the owner (resident) can give a reply within 24 hours for complaints, maintenance or matters that cannot be solved temporarily.

6, responsible for assisting the project manager to supervise the secondary decoration management.

7. Be responsible for the statistics and analysis of the survey results of the owners (residents).

8. Be responsible for collecting valuable property management information and making suggestions for promoting the company's property management.

9. Responsible for the planning and organization of community activities in the project service center.

Responsibilities of property customer service supervisor 4

1, responsible for the overall operation of the customer service department and the results of the customer service department;

2, responsible for the establishment, inspection and improvement of the management system of the department, the preparation of the work plan of the department;

3. Be responsible for improving the ability of the customer service team, making training plans and implementing them as planned;

4. Responsible for property delivery and acceptance, check-in procedures, establishment of owner files, management of decoration and special services;

5. Coordinate all kinds of contradictions and disputes of the owners, understand the needs of the owners in time, and improve customer service; Regularly carry out owner satisfaction survey;

6, responsible for maintaining horizontal communication between departments, in order to facilitate the smooth implementation of cross-departmental work;

7. Responsible for controlling the collection rate of property fees and cost management;

8. Responsible for the acceptance, forwarding, follow-up and return visit of the owner's repair report, complaint, entrustment and rationalization proposal.

Responsibilities of Property Customer Service Supervisor 5

1. Responsible for the collection of project property fees and the concrete implementation of quality monitoring of project service process;

2. Responsible for reviewing the organization and implementation of customer service and related work quality;

3. Be responsible for analyzing the causes of abnormal quality, making reports and tracking all kinds of quality information;

4. Organize and manage the promotion of community cultural activities and WeChat group services of various projects, and do a good job in supervision and audit of the projects;

5. Be responsible for filing and saving the company-level customer service related information;

6. Responsible for organizing the implementation and effect verification of customer complaints and other corrective measures that do not meet the quality policy and objectives;

7. Be responsible for the promotion of the company's highlight services and featured services, and supervise the achievement of the results;

8. Be responsible for the establishment of company image and the maintenance of customer relationship.

Responsibilities of property customer service supervisor 6

1. Be fully responsible for the work arrangement of the customer service department, supervise, inspect and assess its work, and do a good job in maintaining the relationship between business owners and customers.

2. Regularly make statistics and analysis on the service quality, and put forward the rectification plan.

3. Keep abreast of household changes, do a good job of filing and registration, be familiar with the owner's situation, and establish and maintain a good working relationship with the owner;

4. Be familiar with the contents of property management and charging rules, sort out and file the repossession materials, and follow up the opinions and suggestions put forward by the owners in the process of repossession.

5. Assist in organizing community cultural activities and community publicity;

6. Perform other tasks assigned by superiors.

Responsibilities of property customer service supervisor 7

1, working under the direct leadership of the management office manager, fully responsible for the customer service department of the property service center;

2. Responsible for the cleaning, greening and disinfection quality of the property in this area;

3. Responsible for effectively monitoring customer demand and service quality;

4. Responsible for the management office to effectively carry out community cultural activities in the jurisdiction and manage all kinds of files;

5. Be responsible for the training and assessment organization of this department;

6. Organize regular and irregular customer opinion survey and analysis to ensure customer satisfaction rate;

7, responsible for organizing the timely collection of management fees, utilities, ontology maintenance fund;

8. Responsible for communication and coordination with customers and handling daily complaints;

9, responsible for collecting, sorting and saving all kinds of operation data records, check the effectiveness and standardization of each post record;

10, responsible for statistics of the procurement plan of office materials required by the management department and submitting it to the management manager for review; And is responsible for organizing personnel to inspect and test whether the purchased materials are qualified, and is responsible for the materials put into storage;

1 1. Responsible for the attendance supervision, overtime data review and overtime control of department personnel.

Responsibilities of property customer service supervisor 8

1. Be familiar with and understand the company's rules and regulations, and skillfully use all kinds of related software for property management;

2. Supervise the employees of this department to abide by various rules and regulations, arrange the work of customer service department reasonably, and check the development of each post in this department;

3. Supervise the collection of property management fees (water, electricity and coal fees), make statistics on vacant houses, and check the collection with the financial department;

4. Do a good job in handling and reporting major complaints;

5. Visit the owner regularly and cooperate with the completion of market cultural activities;

6. Assist the property manager to establish the property service department;

7. Do a good job of uploading and distributing, coordinate the relationship between the headquarters and various ministries and commissions, and ensure the normal development of the work of this department;

8. Complete other tasks assigned by the property service center manager.

Responsibilities of Property Customer Service Supervisor 9

1, on-site quality supervision;

2. Plan the owner's activities;

3. Be responsible for the charging rate and satisfaction of the residential area/office building under its jurisdiction;

4. Team personnel management;

5. Complete other tasks assigned by the leaders.

Responsibilities of Property Customer Service Supervisor 10

1. Responsible for the work of the customer service center, implement and improve the relevant rules and regulations, service standards, operating procedures, performance appraisal methods and emergency plans of the customer service center, and organize their implementation.

2. Responsible for coordinating the handling of customer complaints, reporting major customer complaints to the project leader and relevant departments of the company in time, and tracking the processing results.

3 responsible for tracking and handling major events, complaints, entrustment and rationalization proposals.

4, responsible for the planning, organization and implementation of various community cultural activities within the jurisdiction.

5, responsible for the management of the project owners' forum speech supervision and management. Coordinate all kinds of contradictions and disputes of the owners, visit the owners regularly, understand the needs of the owners in time, and improve customer service. Conduct regular surveys on owner satisfaction.

6. Supervise and inspect the work records of customer service front desk, monitoring center and other positions, and implement a total quality management system.

7. Responsible for coordinating the collection of various fees and arrears. Assist the financial management department of the company to carry out financial inspection. Prepare monthly expense report. Responsible for the custody and accounting treatment of charge vouchers.

8. Responsible for the internal management of the customer service center.

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★ 7 Responsibilities of the property management supervisor

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★ Responsibilities of Property Manager 10

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