Does the property have the right to prohibit * * * from entering the community by bike?

The property has no right to prevent * * * from riding a bike into the community. From the point of view of * * * enjoying the use of bicycles, it is binding on both sides that cyclists sign an agreement with bicycle companies. If the rider parks in the non-parking area, the company will deduct the money or continue to charge without locking the car. This is actually an effective management method, which uses an agreement to restrain the behavior of riders.

What is the basic process of property complaints?

1, record the specific content of the complaint. Property staff should make a concrete record of all the contents of customer complaints according to the customer complaint application form, such as the complainant's name, complaint period, complaint object, complaint terms, etc.

2. Identify whether the complaint is established. After mastering the information of customer complaints, it is also necessary to clarify whether the reasons for customer complaints are sufficient and whether the demand for complaints is effective. If the complaint is not established, then you can respond to the customer in an implicit way, get the forgiveness of the customer and eliminate the misunderstanding between them;

3. Clear the department responsible for complaint resolution. According to the specific content of customer complaints, the relevant presiding enterprises and the presiding responsible persons should be clearly defined;

4. The responsible department analyzes the cause of the complaint. Find out the specific reasons of customer complaints and the actual responsible person who caused them;

5. Fair and clear treatment plan. According to the specific situation of customer complaints and referring to the customer complaint regulations, clearly put forward the detailed plan for effectively handling complaints;

6. Submit the instructions of the leader. For the customer's complaints, the relevant competent leaders should promptly reply to the complaint handling plan in writing. Then, according to the actual situation, take all possible countermeasures to keep the damage that has happened as much as possible;

7. Implement the treatment plan. Property management should punish the person directly responsible, inform the customer and collect customer feedback as soon as possible. The person who is directly responsible and the person in charge of the department shall be punished according to the relevant requirements, and then a certain proportion of the performance appraisal or assets of the person in charge shall be deducted according to the loss caused by the complaint. Those responsible for the delay caused by improper handling of difficult problems should also be investigated for the relevant obligations of the other party;

8. Summarize the evaluation. To summarize and comprehensively evaluate the complaint handling methods, the relevant staff should sum up the experience and lessons, and also need to clearly put forward improvement countermeasures to prevent similar complaints from happening.

Legal basis: Article 9 of the Regulations on Property Management.

A property management area establishes an owners' meeting.

The division of property management areas should consider facilities and equipment, building scale, community construction and other factors. Specific measures shall be formulated by provinces, autonomous regions and municipalities directly under the Central Government.

Article 10

Owners in the same property management area shall, under the guidance of the real estate administrative department of the district or county people's government where the property is located or the subdistrict office or the township people's government, set up the owners' meeting and elect the owners' committee. However, if there is only one owner, or if the number of owners is small and all owners agree unanimously, it is decided not to set up the owners' meeting, and the owners will jointly perform the duties of the owners' meeting and the owners' committee.