The annual work summary of property customer service ends.

The annual work summary of property customer service ends.

In 20xx years, under the correct guidance of company leaders and with the encouragement and help of colleagues, I was able to be strict with myself, better integrate into my post and enhance my sense of service. To sum up, I have gained a lot!

As customer service, service awareness is one of the keys of the company. Looking back on the coming year, the scene of yesterday's work is still vivid. We should not only be able to solve problems for customers wholeheartedly and calm their emotions at work, but also check every detail of the work when looking back, sum up and analyze our work experience, from how to save time for answering questions, how to improve the efficiency of answering customers, how to provide comprehensive solutions for customers, and how to make the work procedural, systematic and orderly as soon as possible. Thus, by going up one flight of stairs will enter a new realm and open a new chapter. In order to work better in the future, summing up experience and drawing lessons is of course conducive to your own progress.

Many people have written a summary. Maybe when they hear the word summary, many people will think about how much work they have done, but as a customer service staff, I think it is more necessary to constantly sum up their emotions.

To tell the truth, I think summing up is like a post station, where I can calm down and sort out my tired mood, burn a beautiful hope and charge for the next trip. No matter how ordinary the customer service work is, we can always accept all kinds of challenges, constantly look for the meaning and value of the work, and constantly tell ourselves: do something worth doing, go our own way and let others say it.

For a customer service staff, doing customer service work feels like a person who has learned to eat Chili. There is only one word in the whole process: spicy. This spicy food comes from users and also from other departments within the company. If one day you get used to this smell and stop choking on it, you will be an experienced old employee. As a full-time customer service staff, I have been constantly exploring in my work, trying to find another flavor that can dissolve and melt the spicy taste brought by users and other departments of the company. This is customer service emotional management. After all, most people need to manage, control and adjust their emotions.

After every new employee comes in, I will tell them that it is not enough for an excellent customer service staff to have skilled business knowledge and superb service skills, but also to constantly improve the professional psychological quality of a customer service staff, learn to do boring and monotonous work vividly, and learn to treat work as a kind of enjoyment. First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work. Then, when providing consultation for users, we should first listen carefully to users' problems, rather than pay attention to users' attitudes first, so as to remain calm, carefully analyze and guide, extinguish users' emotional anger, and avoid users complaining more because of service attitudes. For the contradictions of other departments of the company, take communication and find department leaders to coordinate. If you can't communicate, you should tell yourself: do what you should do.

As long as a person bravely faces and bears the consequences caused by his own mistakes with a certain mind and boldness of vision, there is no hurdle to cross. As the saying goes, it is good to know your mistakes and correct them. Therefore, there is no need to suppress and escape for a long time for the mistakes you have made. Focusing on work and life is the most rational choice and the best lubricant to handle the relationship with employees. Only in this way can we eliminate the estrangement with colleagues, create a relaxed atmosphere, stabilize the mood of colleagues and maintain a good service attitude.

Looking back at the workflow and current status of the customer service center in detail, although great changes have been made with the joint efforts of everyone, there are still many shortcomings and deficiencies waiting for us to plan and improve. First of all, there is still a big gap between companies and industries in terms of service quality and service awareness. Whether it is successful or not, we will continue to explore and try. A team full of passion and vitality can make everyone in it actively participate in the construction of this team with the support of the power of sailing against the current. I also hope that every colleague in the customer service team can keep a learning attitude and be more energetic, creative and calm in the customer service industry.