How to do a good job in quality management? Take property management as an example!

First, actively carry out various business activities to improve economic efficiency. In the work of Sunshine Home Management Office in 2004, great efforts were made in cost control, which made the management office break through zero profit for the first time and created hard-won economic profits. In 2005, after the work was fully carried out, in order to seek greater profit growth points, the management office called all employees to analyze and brainstorm under the framework of the company's goals and business ideas, and worked out business projects suitable for their own development according to the actual situation of Sunshine Home Community. In the first half of the year, all members of the Sunshine Home Management Office actively carried out various paid business service activities. Such as "home cleaning service; Children pick up and drop off; Housing agency and other paid services.

All the staff use the rest time to work overtime and carry out various paid services. All the staff in the family ***9 people carry out various business activities under the premise of ensuring the normal living order of the community. All the staff of the management office, regardless of gains and losses, use their rest time to carry out various paid services. Do household cleaning, cleaning can not be done, security personnel to assist. Even the night shift staff have to take half a day to help. 2005 1 month is the peak period of domestic cleaning. In order to make full use of this precious time to create profits, the management office undertakes housekeeping services four times a day on the premise of ensuring the normal work of the community, so all members of the management office are making profits every minute.

No pains, no gains. As of June 10, the housing management office has generated a paid service profit of 10028 yuan, which has created certain economic value for the company.

Second, win new profit growth points with efficient and high-quality services. Sunshine Home is an earlier project of the group company. The residential area is small, although the occupancy rate is high, but the household resources are not very rich. After several years of running-in with the owners, the property management company has formed a relatively mature management and operation mode. Owners have also recognized the property management company, but due to the small area, low fees and insufficient funds for property management, it is impossible to guarantee the normal operation of property management. According to this situation, the management office adjusted its working ideas in 2005, making use of existing resources to win new profit growth points while ensuring the stability of all work in the community, and making up for the losses caused by the small management area by adding new points; On the other hand, Sunshine Home has been running in a relatively stable management mode. In the relative property management activities, highlighting the service mode of owner first only requires the brand not to pay attention to profit. In 2005, the overall thinking of the company was adjusted. As the Sunshine Home Management Office, we should maintain the stability of property management and create corresponding profits. In view of this situation, the management office innovates based on the existing management service mode, and the management fee is raised by service, so that the owners can feel the value-added services provided by the property, which is convenient for the management office to adjust the fees in time. At the end of the first half of 2005, the management office raised the property management service fee of Sunshine Home to 0. 13 yuan per square meter on the original basis. In this case, we need to win the owner's approval for the increase in cost with better service. After difficult explanation and communication, the management office finally raised the property management service fee to the highest standard in the national standard in July, which made the management office produce a new economic growth point.

Third, increase revenue and reduce expenditure, reduce costs and improve efficiency.

1, strengthen the charge.

In view of the fact that property management is a service industry with high investment, high cost and low return. To ensure that the work of the management office continues normally, it is necessary to control the various expenses of property management and ensure that it is collected in full and on time. As of June 1 1.

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