4 model articles on the planning scheme of cleaning staff in sales office

Cleaning is just a business in the property service management industry. It embodies the clean image of industry units. Here are four sample articles on the sales office cleaner scheme, and you are welcome to read them.

Sales office cleaner scheme 1

Over the past year, under the unified leadership of the company and through the joint efforts of the employees of the department, we have completed all the tasks arranged by the company and won the approval of the owners. Cleaning is just a business in the property service management industry. It embodies the clean image of industry units, and also leaves a first impression on the owners and the use of visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health.

Looking back, we did this:

First, clean up the standardization on the basis of last year, refine the work content and strictly evaluate the standards. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.

1. According to the standard training, in view of the situation of job rotation and more new employees, the training is conducted by means of regular meeting to talk about theory and on-the-job demonstration. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough, then fine, step by step, people walk things clearly (that is, once done thoroughly, people take all the garbage, sundries and tools away).

2. Do it according to the standard. Divided into two parts, the responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in their hearts, and the daily worksheet is arranged in an orderly manner and operated accurately. Master Zhou is one of the best. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carried forward the work style of striving for perfection and cleaned the trash cans on the floor, which was not inferior to men at all and kept the main building clean and tidy. Du Ming Building is being renovated now. In the case of small manpower and heavy workload, several masters also consciously take the standard requirements, move closer to the standard, and strive to approach and reach the standard. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master Lao Fan's responsibility area is the most thorough and clean at present, and it is a standard model that is difficult to see from the decoration stage.

3. Check according to the standard. Don't go through the motions in the inspection work. Put an end to chaos, even if problems are found, we should pay attention to the weight of expectations, try not to hurt harmony, and provide assistance in many ways. There is only one purpose, and the standard does not give up. Routine inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.

Second, creating a sanitary city is a major decision of the municipal party committee and municipal government. Over the past year, we have always tightened this ambition and never dared to relax. The situation in this area has been very good.

1. The time required by the superior shall be strictly implemented; Do it strictly according to the standard. The cleaning time of the square used to be from 8 am to 8 pm. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6: 30, and then arrange vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, which extended the class time and met the time requirement of creating health care. Admittedly, although the class time has been shortened, the workload has doubled. However, the two masters accepted the assignment without saying anything. At the same time, it is difficult to see cigarette bands and scraps of paper in the huge square without lowering the standards. On a hot summer day, you sweat on a sunny day and water on a rainy day. In winter, I came to work with stars, street lamps swept the square, and went home with cold wind. It's past supper time. It's not easy every day. It's common and commendable. Their professionalism and fighting spirit are worth learning from our owners.

2. The superior requires long-term management, and we will do it from beginning to end. From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "What to do when checking, what to do at ordinary times" is the same as usual checking. In the process of numerous inspections and unannounced visits, it has also proved one point. The Milky Way is very good, we can rest assured. The leader of the neighborhood Committee said so.

Third, unity and righteousness In practical work, we have always reminded and asked everyone: Don't say anything that is not conducive to unity (don't talk about the length of others behind their backs); Don't spread words that are not conducive to unity, don't gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially when on duty and changing shifts, don't be clever, don't perfunctory, don't fool your companions, and live in harmony. Will be upright, bad style is difficult to exist; Emphasize justice and reduce suspicion. Cohesion of mood and spirit. Take the words of female compatriots as an example: now I am in a good mood and my work has an end. We are willing to suffer a little, and the fees advocated by the leaders are all public. We resolutely obey and are willing to do it. The long-standing practice has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. In this way, the psychology of mutual suspicion and intrigue is reduced and the income is increased. Although insignificant, it embodies a spirit and realm. More importantly, it has promoted unity and enhanced team consciousness. Many of the company's surprise missions can come at once, and they are willing to work without complaint.

Fourth, feelings and helplessness In people's imagination, cleaning is very common, but anyone can do it. Others can do it, but not necessarily. According to our standards, we will never do it at the meeting. We should have a process and feel it with our heart. Having said that, some people may think that cleaning is reasonable, so don't sell yourself short. Feeling: Some people don't know how to clean. Some people lack public moral awareness, wantonly destroy the environment and park their cars at will. In this regard, the two masters on the field are deeply touched. It's no use talking to these people, but they will say: if you don't find something to do, you will have nothing to do. The speaker is light and the listener is uncomfortable. In the face of such an encounter, I can only shake my head and smile, but sigh. Fifth, there is a problem. Women are sensitive, emotional and have fluctuations in their work; They care more about wages and things. Words are generous, but actions are inevitably different. Winter passed and spring came. In the new year, our cleaning staff are willing to obey the command and arrangement under the leadership of the company, work hard in a harmonious atmosphere, do their jobs well and make contributions to Galaxy. Add light to the galaxy.

Sales office cleaning plan 2

Since I joined the company, I have been appointed as the cleaning supervisor of the property department. Responsibilities: Responsible for the daily cleaning, regular disinfection and garbage removal of the property office area, and supervise and manage the daily sanitation and cleaning services received in the property office area and at the end of the year. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. The following is a summary of this year's work.

First, land reclamation.

At the beginning of the work, the focus of the work was the land reclamation in the * * * area. Due to the tight time and much maintenance work, it has brought great difficulties to land reclamation. Basically, for a whole period of time, land reclamation and large-scale maintenance work were carried out at the same time, which caused the problem of secondary pollution and repeated cleaning in the completed land reclamation area. It was not until the owners concentrated on the occupation that the system was opened, which undoubtedly had a great impact on land reclamation. However, under the coordination of the property manager, after many communications, I contacted the general contractor to transport the large pieces of construction waste as far as possible, and I arranged for the land reclamation personnel to remove the remaining small amount of construction waste. In addition, I temporarily borrowed fire water for land reclamation through coordination. Daily on-site supervision and inspection, rectification and rework, and item-by-item inspection before the owner goes through the formalities of moving in ensure the smooth completion of land reclamation.

Second, the daily cleaning work management

As a grass-roots worker, there are many problems in the company's cleaning, such as older age, lower education level and high mobility. Because this project is a villa project, the working environment has only one garage, the conditions are relatively bad, and the area under everyone's jurisdiction is also very heavy. In addition to regular in-depth corporate culture training on company background, management system and company leaders, property management companies also have cross-training and cycle training with cleaning company's own work system training. And in the cleaning company to carry out cleaning tools and cleaning skills training, regularly organize oral assessment one by one, to ensure that everyone improves as soon as possible. In their daily work, cleaning staff should pay more attention to their rest and diet, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling drugs when it is hot in summer, so that everyone can work with peace of mind.

At the same time, combined with the detailed rules of actual work, summarize and constantly modify various cleaning rules and regulations in daily work. Make the management division of labor clear and the responsibility lies with people. According to the field situation, the post division, work flow, responsibilities, safety operation norms, emergency plans and other contents of cleaning personnel were formulated. I combine the daily employee's work performance, problems found and rectification, communication and cooperation with other departments, and work log on a piece of paper, which reduces a lot of paperwork for me and makes up for the current situation that I am the only one in the cleaning department who visits and checks through communication with the security supervisor, the supervisor and the greening supervisor.

Understand their work and quality through records and lists, so as to be well aware and well documented, and keep them on file for future reference. Work closely with customer service department to handle two complaints about household cleaning problems and take corresponding measures in time to avoid the recurrence of the same problem. Communicate and cooperate with the staff of the sales office and the club to successfully complete the reception task of the superior leaders.

Third, regular disinfection work.

In the routine disinfection and four pests removal work, the company proposed to purchase by itself, arrange personnel to collect information and consult professionals, explore in many ways, and sort out a set of operation flow and list suitable for the current situation of the project, which saved the cost. At the same time, it cooperated with the mosquito killer installed in the garage and the weekly disinfection frequency, and achieved the due effect, and recorded it in writing. Gradually improved the environmental problem of mosquitoes in the garage.

Fourth, garbage removal.

With the increase of occupancy of owners and decoration households, construction waste accumulates in households' garages, so there is another garbage patrol in daily work. Make a good estimate and contact the wrecker to enter the site in time. Some decoration companies mix building materials with garbage dumps. In order to prevent accidental demolition, I designed a form, which was signed by the demolition personnel and the person in charge of the site. At the same time, I also informed the front desk to contact the owner to ensure double insurance.

In the new year, I will strengthen the study and improvement of business knowledge and corporate culture, innovate working methods and improve various management regulations. Strengthen communication with company director, improve cleaning service quality and work efficiency, and strengthen training in all aspects. According to the company's regulations, gradually establish and improve the company's assessment management system to improve the company's work efficiency.

Sales office cleaning plan 3

20 17 under the guidance and strong support of the company's leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the service concept of people-oriented, customer-oriented, honesty-oriented and quality-oriented, and the company's development goal of "improving the level, creating benefits and building brands", "through the concerted efforts of all the staff in the department, we launched a project.

1. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, the rational allocation of personnel and the assessment of workload were strengthened, and the shifts and duty time were adjusted according to the operation characteristics and requirements, which basically met the operation requirements of cleaning without increasing the number of personnel.

At present, there are 0/4 employees/kloc-0, and 9 people have left and transferred this year, including 8 people who have left their jobs and transferred from the reservoir area/kloc-0.

Step 2 cultivate

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training the cleaning staff in the cleaning manual, combined with the actual situation at work, the following trainings were conducted: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

Strengthen the training of employee appraisal system, create excellence and implement relevant knowledge of standards, and establish employees' sense of responsibility. At present, employees have been able to complete according to the prescribed standards, but they still need supervision and management in terms of observing work discipline, behavior and other details. The next step will be to strengthen this training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management mode and workflow, and the staff is basically stable.

3. Clean working mode.

Under the guidance of the leaders of the group company, the implementation of "unmanned cleaning" and "natural cleaning" has achieved good results.

On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. With the existing staffing, a cleaning staff can basically solve the health problem at any time within 30 minutes, but the cleaning staff often can't get into the men's bathroom 1 hour during the peak period, which leads to the dirty bathroom.

In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the second construction and the construction of municipal roads, the overall environmental dust is relatively large. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

Ensure that the elevator carpet hygiene meets the standard requirements, and vacuum once every 20 minutes.

4. Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste.

(6) Finish the second cleaning of the external wall of the building.

(7) Complete the peripheral ground scouring work.

(8) Clean the b 1 parking lot twice a month. (Not responsible for daily cleaning)

(9) Complete special cleaning service. Secondary crystal surface treatment of stone floor in reservoir area and cleaning of carpet, bedside and sofa. Clean the carpet on the third floor.

(10) Finish waxing and maintenance of wood every quarter.

5. Greening work

In May, about 100 plants of green plants were purchased in the building, and the office and lobby grew generally. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests. Most of the plants in the elevator hall die, and some barely survive but have no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time.

Hawaii coconut successfully bred two. 20 18 suggested that indoor greening outsourcing should be considered to ensure ornamental plants.

The peripheral greening was not replanted due to waterproof construction, and the greening should be completely redesigned in April 20 18.

6. Pest control

According to the street's work instructions on creating a national sanitary city, cleaning has completely destroyed the building, which conforms to the national sanitary regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results.

7. Health quality supervision

With the implementation of iso900 1- quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, controlled the work quality with various records and systems, and summarized the problems existing in the work, further corrected them, and achieved good results.

8. Cost control

The average cleaning cost in 20 17 years is 5500/ month. In the control of cleaning products, guest products (roll paper and hand sanitizer) are difficult to control. For example, the monthly cost of roll paper is close to 1.300 yuan, and the monthly cost of hand sanitizer is close to 220 yuan.

The monthly stone maintenance cost is nearly 1000 yuan.

Problems at work

1. The oil pollution generated by cars in the surrounding parking lot cannot be effectively removed.

2. There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3. The hygiene of pharmacies can't meet the standard in winter and snowy days. You can consider buying a self-propelled automatic washing machine, which will improve to some extent.

4. After the building was put into use for two years, the waterproof, oil-proof and anti-fouling ability of stone decreased. In order to prevent water damage, weathering and other diseases, 20 18 plans to protect the stone in the bathroom and lobby floor.

5. The cost of replacing some high-frequency equipment and cleaning equipment will increase to a certain extent under the condition of ensuring the hygiene standards. For example, in order to ensure the sanitary standard of elevator carpet, the vacuum cleaner is vacuumed every 20 minutes as required, and the vacuum cleaner is turned on and off nearly 90 times a day.

The overall cleaning work of 20 17 has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. For example, frequently used cleaning agents are distributed in proportion in the workshop to control the usage.

With the guidance of company leaders and the efforts of all cleaning staff, 20 18 will have a better performance.

Property Services Limited

Ministry of Environment and Greening

2017165438+1October 22nd

Sales Office Cleaning Plan 4

In April 20, our company won the bid to enter Jingting Tiandi. Under the guidance and strong support of your company's property, according to the company's work requirements, in line with the outsourcing property service purpose of "your satisfaction is our eternal pursuit" (the special education summary report of "three strictness and three realities"), and with the shopping mall cleaning management concept of "people-oriented, customer-oriented, honesty and quality first", we have carried out a series of high-quality service work through the joint efforts of all staff in the department. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for 20 years of cleaning work.

1, cleaning personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

At present, there are 14 employees, and 9 people left and transferred this year (1 person transferred to other departments and 8 people left). )

2, cleaning personnel training

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of employee appraisal system, created knowledge about Excellence and standard implementation, and established the sense of responsibility of employees. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3. Cleaning work mode.

Cleaning is divided into two classes, and the day shift mainly cleans toilets, public areas and outdoor squares; Night shift mainly carries out sanitary cleaning as planned-canopy, toilet, elevator, square cleaning, indoor ground cleaning, fountain cleaning, etc. Efforts have been made to ensure the quality of hygiene, and the frequency of cleaning inspection has been strengthened. At present, one cleaner on each floor can basically solve health problems at any time within 30 minutes. However, in a building like 1, which is densely populated, frequently used and has a large cleaning area, sometimes there may be cleaning staff who can't follow up the cleaning in time, resulting in messy toilets. 2. The overall environment on the third floor is dusty. Although cleaning has been strengthened, the overall sanitary condition is general and the cleaning cost has increased. With the completion of each tenant's construction, it will be thoroughly cleaned to meet the overall hygiene standards.

4. Completion of cleaning work

(1) Complete the establishment of cleaning personnel, modify the working mode in time, and move in.

(2) Complete the land reclamation of the newly settled floor.

(3) Complete the cleaning of the external wall of the building.

(4) Clean the B 1 parking lot twice a month.

(5) Complete the peripheral ground scouring work.

(6) Complete the daily health maintenance of the x * * area of Jingting Tiandi Palace.

(7) Once a week in summer and once in spring and autumn. Disinfect and kill insects once a month in winter.

(8) Clean the night shift plan.

(10) Complete the maintenance of floor tiles and bathrooms on the first floor every month.

5. In terms of pest control, according to the instructions of property disinfection, Jingting Tiandi was thoroughly cleaned and disinfected, which met the national health regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results.

Disinfection: once a week in summer, once in spring and autumn and once in January in winter.

6, health quality supervision

With the implementation of ISO900 1-20 quality system, cleaning has strengthened the quality supervision at work. The company specially assigned the cleaning quality control supervisor to the site to guide and supervise the daily cleaning work and the implementation of the cleaning plan, completed the form, controlled the quality of the work with various records and systems, summarized the problems in the work and further rectified them, and achieved good results.

7. Problems at work

(1) Peripheral East Plaza 100 1 Supermarket is seriously polluted and cannot be cleaned up in time and effectively.

(2) There are many restaurants in the peripheral West Square, and the garbage waiters in the coffee shop are not cleaned up in time, which is easy to be blown away by the wind. The cleaning staff should follow up in time.

(3) There is a certain gap between the daily cleaning frequency of existing personnel and the frequency required by the company, so it is difficult to reach the standard without increasing the number of personnel.

(4) Fountain design is flawed, which brings some difficulties to cleaning and wastes water resources.

(5) Toilets still need to be reinforced in time.

(6) The ground of the underground parking lot is uneven, which increases the cleaning workload.

In the past 20 years, the overall cleaning work has been improved, but there are still some shortcomings in the details of the work, and the cleaning quality can be gradually improved. We believe that under the strong guidance and management of Jingting Tiandi property leaders and the efforts of all cleaning staff, there will be better performance in 20 years.