Consciousness and concept of security service

In order to strengthen management, enhance employees' safety awareness and service concept, and further improve employees' safety prevention ability and service level, under the leadership of the general manager of the hotel, around the overall goal of the hotel, we conscientiously implement the working principles of "safety first, prevention first" and "tightening the inside and loosening the outside", always adhere to the working routes of "mass prevention and treatment" and "combination of civil air defense technology and defense", and fully implement the "Who is in charge?" Actively do a good job in hotel safety, maintain hotel public order, strive to achieve the service goal of "completely satisfying guests" and create a good management environment for the hotel. The specific work plan is as follows: 1. Starting from internal management, improve the comprehensive quality of safety. Establish a target management responsibility system, decompose and implement tasks at different levels, effectively solve the passive situation of doing or not doing, doing well and doing poorly, and play a role in encouraging the advanced and urging the backward. Make annual work goals, and divide all tasks into teams and employees, so that everyone has goals, tasks, pressure and motivation. 2. Strive to improve the professional quality, enhance the ability to deal with emergencies, and cultivate a disciplined and tenacious security team. First of all, do a good job in ideological work, strengthen business training, and cultivate employees' idea of being hard-working and loving their homes. Managers at all levels should integrate into team members and train with them in order to find and solve problems in a targeted manner. Secondly, enhance service awareness and improve customer service ability. At work, we should respect guests, take the initiative to say hello and be polite. No matter how busy you are, you can't neglect or neglect your guests. We must serve attentively, pay attention to details and pursue perfection. Third, we must pay attention to strategy, understand guests and respect them. To treat unreasonable demands or unwarranted accusations from guests, we should adopt the method of guidance and influence, and we should not directly conflict with guests. Educate employees to understand from the heart that everything we do is to satisfy our guests. 3. Take advantage of the industry to strengthen the safety information work. First of all, according to the requirements of the public security and fire departments, give full play to the functions of the security department, strictly manage and require, and earnestly implement various safety precautions to ensure the normal order of the hotel. Secondly, strengthen communication with public security and fire departments, assist hotels to use good people, and further purify the public security environment of hotels. Eliminate all kinds of unsafe hidden dangers in time, effectively curb all kinds of accidents, and ensure the safe and smooth progress of hotel fire control work. 4, strengthen the maintenance of various facilities and equipment, improve the safety work efficiency. First of all, improve the maintenance system and clarify the maintenance responsibility. According to different equipment and different areas, define the maintenance responsibility and workflow, and ensure that the equipment is managed everywhere and the parts are protected. Secondly, make a specific maintenance plan to ensure that the equipment can be maintained within the specified time. Third, implement correct maintenance technical standards, take technical parameters as the core, accurately reflect the operation status and maintenance of facilities and equipment, and improve the overall maintenance level. Fourth, strengthen the professional quality and level of fire inspectors to ensure the orderly maintenance of facilities and equipment with excellent professional skills. 5. Do a good job of coordination and strengthen the fire safety awareness of the employees of the owner's unit. Widely carry out fire safety publicity and education, and carry out fire publicity activities in a form that everyone likes to see and hear, so as to popularize fire knowledge. Cases with typical educational significance should be reported to the owners in time to form interaction, so that everyone can fully understand the dangers of fire and enhance their consciousness of doing a good job in fire safety. In short, we should continue to deepen management, cultivate the professionalism of the new era, encourage security guards to continue to adhere to the spirit of self-pressure, hard work, high standards and strict requirements, combine the spirit of daring to try with the scientific attitude of seeking truth and being pragmatic, and strive to create a new image of efficient, pragmatic and civilized security guards. Open up new ideas, boldly reform, complete the task of income generation, and escort the development of * *. Check the reference online.