What is the basic content of property management?

What is the basic content of property management?

The basic content of property management can be divided into three categories according to the nature and mode of service: conventional public service, targeted professional service and entrusted special service.

Conventional public service is the most basic management and service provided by property management enterprises for all houses, aiming at ensuring the integrity and normal use of the property, ensuring the normal working and living order and beautifying the environment. It is a service that all owners in the property can enjoy every day. Its content and requirements are clearly stipulated in the property management entrustment contract, and the property management enterprise has the obligation to provide these services on time and with good quality. These basic management projects specifically include:

The first is the management of house repair and decoration. ;

Two, the daily operation, maintenance, repair and update of various housing facilities;

Third, environmental sanitation management;

Fourth, greening management;

Five, public security management;

Sixth, fire management;

Seven, vehicle road management;

Pay water, electricity, gas and other expenses for the owner.

Directional special service is a service provided by property management enterprises to improve and provide the working and living conditions of owners, face the majority of owners and meet the certain needs of some households and units. Their characteristic is that property management companies set up service items in advance and announce service content, quality and charging standards. When families need this kind of service, they can choose for themselves. The main contents are:

1. Receiving, washing and sewing clothes for the owner, purchasing daily necessities, cleaning indoor sanitation, purchasing and booking air tickets, and sending children to and from school;

Second, start various commercial service projects, such as small shopping malls, hairdressing salons, repair shops and so on. ;

Third, run various cultural, educational, health and sports venues well;

4. Acting for various insurance businesses and setting up bank branches.

Five, economic agency intermediary services, such as real estate sales, leasing, evaluation, notarization, etc. ;

VI. Providing various services of a social welfare nature.

Entrusted special service is a service entrusted to meet the individual needs of the owners. In fact, it is a supplement and improvement of special services.

Ten new concepts of property management

Zero interference service

When the car drives to the door of the community, the door opens automatically. When the owner walked to the entrance of the building, the corridor door also opened. The electronic screen at the intersection scrolls to display the weather forecast and special notice that residents need to know in the community. Meter reading, charging and watering flowers are all "unmanned". The 1999 "odd jobs service" appearing in Kangtian City Garden is a new breakthrough in property management service.

Atmospheric management

In residential areas, the traditional virtues of the Chinese nation are used to create a warm service atmosphere and spread a civilized and modern lifestyle, thus infecting, educating and restraining people living in this atmosphere. The "atmosphere management" pioneered by China Shipping Property was quickly accepted and popularized by many communities, which added the cultural genius power of combining tradition and modernity to Shenzhen community.

Personalized/personal service

The "personalized service" initiated by Vanke Yuan Jun can provide different services according to different households, which embodies the "people-oriented" purpose of property management. These brand-new services tell us how good the property management services around us can be.

"management report" system

Where did all the management fees we paid go? Is the money spent worth it? Improper? 1In March, 1999, Vanke Property introduced a "management report" system to explain to the owners how to spend the management fee and whether the community is well managed.

Industry-university cooperation

1999165438+1In late October, a group of students took up various positions in property management in Jindi; A group of management backbones of Jindi Property will enter the examination room of shenzhen polytechnic Construction Engineering Department next time. Students will be familiar with the basic knowledge of property management in Jindi and complete the first step of combining theory with practice. After systematic theoretical study, the management backbone of Jindi Property has embarked on a new management position through strict examination and assessment.

1 drag n management

The management structure of "1 drag n" created by China Shipping Real Estate under the circumstances of increasing management span and prominent scale advantages makes up for the shortage of "small but comprehensive" in the past. "1 drag n" means to determine a senior community management office as a regional management center, and implement a "four systems and four points" management operation with unified work arrangement, separate implementation, unified personnel height, fragmented services, unified financial branches and separate accounting. "1 drag n" standardized management services and reduced the proportion of management and maintenance personnel by 22%.

Scoring system

Employees must punch in and out of work. This management system is transparent and fair, especially the digital quantitative measurement work, which everyone likes. If residents are given a rating scale to measure all aspects of property management, it will be easy for the management company to know what it has done badly, and at the same time let customers know that the property management company has done some good work.

smart card system

All expenses incurred by customers in the community, including water, electricity, cable TV, telephone, property management fees, special service fees, maintenance fees, etc., can be solved with one card. In particular, this card can also help customers solve the function of bank loans or rent collection by the party, government and army. Individual communities have even solved the problem of one card entering and leaving all households and communities. The so-called smart community should have such an idea.

Noise and other binding management.

Quiet community is the ideal of every household, but external traffic and social noise and internal household noise are always difficult problems for every household. Especially the noise management of the internal community. For example, some family noise, acoustics, decoration, TV, noise, various games. Should there be a fair management convention for property management to deal with the violations of individual households in order to give the community a quiet environment?

Similarly, the management of public green space, equipment, sanitation, roads, etc. Can also be subject to the same binding management. The tenant is God, but God sometimes makes mistakes. If these gods have the consciousness of regulating living, it is a difficult problem of property management.

Club arrangement

Characteristic clubhouses are successful new measures for many newly-built communities, but the operation of clubhouses is often one of the difficulties for property management companies. Attracting community residents to the clubhouse, treating the clubhouse as the second living room and using the clubhouse to carry out various community cultural and recreational activities should be a direction pursued by the new property management company.

What is a qualified property management company?

If you don't understand the scope of responsibility of the property management company, not only the legitimate rights and interests of the property will not be guaranteed, but also the normal business activities will be affected. The following methods can be used to judge whether the property management company has fulfilled its responsibilities.

After the establishment of a property management institution, can it attract investment, lease profitable properties, and clarify the division of responsibilities between property companies and operators?

After the property management company completely takes over the property, it should design a set of plans according to the scale and structure of the property, and carry out investment promotion and leasing activities of the property. The supporting work is mainly carried out from the following aspects:

First of all, the investment promotion, leasing activities and commercial positioning of the whole commercial building are planned as a whole. In the planning, we should pay attention to the geographical location, surrounding environment and business circle of the property, and try our best to make a fuss about professional management or filling the gap.

The second is to carry out publicity around investment promotion and leasing activities. Propaganda should grasp the motivation and choose the right appeal point to make it have a great response.

Third, choosing the right merchants can produce the "famous brand effect" of the advantages of famous products and famous shops, and lay a solid foundation for creating impressive business performance. Bad choices will not only bring a lot of economic troubles, but also bring negative effects to real estate developers and property management companies.

The fourth is to clarify the division of responsibilities between property companies and profitable property operators. As a property management company, its responsibilities are mainly to provide perfect logistics support, provide venues and indoor and outdoor environment, public security, order maintenance and so on. , but have no right to ask and interfere with the business activities of operators. As a property operator, its responsibility is to establish a corporate image in the operation and fully enjoy its own operating results. Operators shall not destroy the original structure, function and service life of the property, and shall not maliciously use or illegally abuse the property. Everything should be carried out in accordance with the lease contract, and compensation for breach of contract or damage should be made in accordance with the contract.

Can you provide professional advice on decoration, decoration and display layout for the operators of commercial buildings according to the structure and form of the property?

Because of their professional characteristics and early involvement in the property, property management companies generally have a better understanding of the structure and form of the property, and can provide their professional opinions on the secondary decoration or renovation and the display and layout of goods and facilities according to the characteristics and restrictive conditions of the property (such as load-bearing walls and beams), so that the limited business area can be fully and reasonably utilized, thus helping to achieve the expected business objectives of the operators. Moreover, the property management company also technically checks the installation of fire-fighting equipment and the setting of fire exits in the decoration of operators to improve the safety of property management.

Because the property company knows the structure and characteristics of the property, it also undertakes the task of approving the decoration project and the corresponding decoration management on behalf of the developer. Therefore, it is necessary to strictly check and compare the construction drawings of the property, especially the layout and direction of various lines and pipelines, and compare the decoration schemes put forward by the operators who have settled in the property. If it is found that the renovation plan affects the safety of equipment and lines, it will be returned immediately. Please enter a business to modify the original scheme or redo a new scheme; We will only approve the scheme if there is no problem, and send personnel to the site to inspect, guide and supervise the construction of the decoration company according to the specification requirements during the decoration process to avoid damage to the equipment and pipelines in the building.

Can we realize the comprehensive intelligence of profitable properties and provide operators with an efficient, convenient and safe business or trading environment?

After the property company takes over the profitable property, it should make the property that has not been intelligent initially realize a low degree of intelligence through local transformation and functional compensation; Make the original low-level intelligent property highly intelligent, thus providing an environment with efficient communication, quickness, convenient operation and transaction, safety and comfort and orderly management for property operators. Through the automation of management and the establishment of corresponding computer management system, the efficiency and scientific level of property management company's own management can be improved.

Can we provide operators with perfect logistics support and all-round quality services?

For example, in telecommunications, in the corner of business premises or trading halls, magnetic card telephones or public telephones are set up to facilitate people's information communication; Install escalators and freight elevators in the lobby to facilitate people's shopping; Set up large-screen electronic wallboard and seats for people to enter the market for trading; Set up central air conditioner and air curtain machine to adjust and maintain the normal indoor temperature; Make sure the heating doesn't break down in winter. Multi-directional services include information inquiry service; Newspaper sales service; Fast food service; Send gifts, send letters, book air tickets and train tickets, call taxis, etc.

Can we explore the effective measures of public security, anti-theft and anti-pickpocketing of open income property to improve the sense of security of operators and customers?

Including the public security and order management outside the business (transaction) place, the public security and order management of the business place or transaction hall in the building, and the security management of transaction information (the property company can send personnel to check whether the communication line is "connected" by others).