Year-end summary of property work of project department

Year-end summary of property work of project department (7 general remarks)

How time flies! A year passed quickly. In this nearly a year, we have gained a little through hard work. Have you finished writing the year-end summary? Make a summary in time to make your efforts more directional. What kind of year-end summary report should you read? The following is my year-end summary of the project department's property work (7 general remarks), which is welcome for your reference and I hope it will help you.

1 The year-end summary of the project department's property work seems ruthless, but it makes me unconsciously integrate into the big family of "Hongcheng Property", which warms people's hearts. It's been a year since I came to "Hongcheng Property". To be honest, it's not a long time, but I believe there is an eternal atmosphere here. After more than a year in the company, the concern of the leaders, the help of colleagues and my own efforts have made me grow into a qualified property manager quickly. As a member of the management department of the company, I feel a great responsibility to do my job dutifully and share the worries for the leaders, because everything I say and do represents the image of the company. In view of this, make a self-summary of the previous work, summarize, adjust and make progress.

I. Completion of "Waterfront Flower City" Project Department

20xx65438+February 10 entered the company, and the company leaders organized us to carry out relevant training, and then participated in the establishment of the "Waterfront Flower City" project department. Hongcheng Property is a newly established company, and everything before is still blank. I participated in the improvement of the company's various systems, the production of post responsibilities, the layout of offices and reception halls, and so on. * * * Make 0/00 copies of the work card/kloc, print 500 copies of the owner's manual of Waterfront Flower City, 3,500 copies of the owner's entry information and 20xx copies of the decoration management information, and make 500 copies of various shift-over, transfer-in and maintenance registers in this office. Public service advertisements and posters on the inner wall of the community 100 square meter, 500 handbags for owners of the community, more than 50 wall-hanging systems of various types, and 58 facades with doorplates and anti-collision strips. Entrusted by Hongzehu Real Estate Development Co., Ltd., the construction company is looking for parking space markings and supporting facilities for underground parking lots. And track the progress and quality of the whole project.

20xx65438+10.5, the "Waterfront Flower City" community was officially handed over, and at this time, the "Waterfront Flower City" community belonged to no water, no electricity and no elevator. I was in charge of receiving the owners in the lobby, and many owners were very excited. My colleagues and I won the understanding of the owners with sincere service and patient explanation, which made the whole handover process very smooth without conflict.

Second, the project department of "Huguang Famous City" was completed.

In a blink of an eye, the spring of 20xx came, and the spring scenery was beautiful. However, "Hongcheng Property" continues to grow with the arrival of spring. On March 8, 20xx/KLOC-0, I received a new task from the company leaders to set up the "Huguang Du Ming" project department. I completed the whole scheme of "Lake and Light City" by myself. 65,438+000 work cards were made, 800 copies of "Huguang Du Ming" owner's manual were printed, 7,000 copies of owner's stationing information, 4,000 copies of decoration management information, and 500 copies of various shift-changing, transfer-in and maintenance registration books were made in Yu Ben. The community has 65,438+0,000 combined owners and more than 20 various wall hanging systems. And made more than 50 "decoration garbage dumps" by ourselves, saving the company nearly 1500. On April 5, 20xx, he led the employees of the company to check and accept 796 houses in Huguang Du Ming one by one, and compiled the inspection results into a report, which was reported to the company leaders and developers.

20xx On May 6th, "Huguang Du Ming" Project Department was formally established. Under the care of the company leaders, the configuration of personnel and clothing, office supplies, security and cleaning supplies was completed. I recruited 26 managers besides me, security guards and cleaners. After preliminary training, he officially took up his post on May 18. At this time, the greening construction of the community continues, the wall of the community has not yet been put in place, and the property office has not been renovated. Faced with many problems, we are not depressed, but choose a positive attitude to face them. I led all the staff of the project department to make a comprehensive cleaning of the environmental sanitation of the whole community in the early stage, re-inspected 796 houses, and actively communicated with developers and superior departments on the issues of walled roads and property offices. These problems, led by me and all the staff in the project department, have been solved through continuous communication, reporting and the care of company leaders.

20xx On June 5th, "Huguang Du Ming" was officially handed over to the owner. 350 sets will be delivered in 4 days, which can be described as "time is tight and the task is heavy". At this time, the property office is still being renovated. We use the small space of the security room in the community to work, and there is no network, telephone or air conditioning. All the employees in the project department and the assistants appointed by the company did not complain. No network uses off-duty time to return to the seaside flower city to complete a day's report. There is no phone to contact with their mobile phones. No air conditioning, sweating, persistence Many employees go to work sick, insist on working overtime, and work at least 10 hours a day, which can be described as "staring at the stars and getting off work in the glow". Successfully completed the delivery of 350 houses in 4 days. Then the handover of the remaining houses was completed from June 10 to June 15. At present, * * * * has handed over 657 sets of houses, and then faces more onerous decoration management.

Thirdly, the research on "building fireman"

20xx June 15, because the company needs to go to the city fire brigade to study. At this time, the delivery of the "Huguang Du Ming" community continues. Eat and live in the urban area during the first 25 days 100 class, complete the study task and get good grades, and get the certificate of completion. The building fire protection certificate will be issued by Beijing in the future.

Fourth, transfer back to the head office.

On September 20xx 18, the company decided to transfer me back to the head office. After the meeting of the head office, we will form a company assessment team with Manager Zhao to be responsible for the assessment of the whole company. This is a meticulous job, and it is easy to offend people, but it also depends on the trust of the company leaders. I will repay the trust of the leaders with practical actions. At the same time, during the Mid-Autumn Festival and National Day, all employees of the company were organized to walk, and all problems were also reflected in this activity. It is worth summarizing in my future work!

Verb (short for verb) thinks about the company.

It is hoped that the company will have a clear department, a sound framework, fixed personnel and posts, and clear job responsibilities in 20xx. I also hope that the company can give me new tasks and let me better contribute to the development of the company!

Year-end summary of property work of project department II. During this year, as the front desk customer service of xxx Property, I received the owners coming and going, recorded the problems of the owners' telephone transmission, and fed back these problems to the company in time, so that the company could carry out rectification and maintenance of the community. The work of the past year is summarized as follows:

First, personal promotion.

Over the past year, I have constantly raised my demands on myself, carried out the tasks of the company in strict accordance with the work requirements, and did my job well. Of course, as a front desk customer service, our main job requirement is reception etiquette. Whether it is the customer or the owner, I have to be fully prepared to face it.

In one year's study, I mainly focus on etiquette practice, because I believe that as long as I am serious, careful and strict with myself, I can do it well. But in terms of etiquette, you can only improve yourself by practicing, consolidating and deepening your memory.

At work, I am always trying to face the owners. Every visiting host, young and old, I will greet and entertain them with proper greetings. As a member of xx Property, I know that the most important and basic thing in our work is to have a good relationship with the owners. Only if you have a good relationship with the owner can our work proceed more smoothly.

In terms of customer service, I pay attention to strengthening the contact with the owners, try to remember the names and preferences of the owners, and try to approach the owners with humanized work. Through continuous efforts, I really gained the trust of many owners. It also makes the work of our property more convenient.

Second, personal work.

At work, I respect the principle of "owner first". As our parents, the shopkeeper is the front desk customer service. At work, the owner is my main work core. By the owner's side, I try to get closer to the owner, so that I can talk to every owner.

In daily work, if the owners have difficulties, I will actively help them. I became friends with the owner in my work and life, which greatly improved my work.

When receiving the owner's question, the other party's tone will not be too excited, so that we can better understand the situation and solve the problem better.

Third, summary.

Summing up my work for one year, I am sure that my relationship with the owner is the most important "magic weapon" in my work. The closer the owners are, the more they will support our work. Therefore, in the future work, how to maintain a good relationship with customers and how to make customers more satisfied is my goal. I will continue to work hard in the coming year!

Year-end summary of the property work of the project department 3 After this year's precipitation, I have made great progress, and I am no longer the student who just left school. One year's time also makes me feel that as a member of the workplace, I know how to communicate with people and how to deal with some things. One year's work experience has also made me progress a lot. The following is a summary of my work in the property management company this year.

As a property front desk, my usual work is also quite busy. From answering the phone, dealing with some problems for the owner, to cooperating with colleagues in the company to help the owner, I also have more understanding and understanding of this industry. Although busy, but also busy in an orderly way, know what you have done every day, reflect on the work of the day and then improve. After a year, I actually gained a lot, especially at the beginning of the year. Cooperate with community workers to do prevention and control work, so that I have a profound understanding of infectious diseases for the first time and know how to do prevention and control work well. Colleagues also actively cooperated, and the owner realized the importance of this matter, and the cooperation was also very tacit. Everyone is for safety, and I don't think some things are complicated, and I am also responsible for handling my own work.

Taking an active part in work, I also have many opportunities to learn. Some things are really not easy to do well at the beginning, but only after experience will you know how to carry out a property work. I also actively cooperate with my colleagues to help deal with some of the owners' needs. Some things may be done too much, and I will feel bored, but in fact, from the perspective of the owners, these are things they don't want to experience. Some maintenance, some things to deal with should be considered from their perspective. I also understand that my work is often trivial and boring, but it is actually very important to the owners. I am also trying to find a better solution in the process of thinking, knowing how to comfort the owners and knowing how to communicate will be more efficient. You can also see your progress, from being familiar with the work and being more skilled in handling it, to not being flustered when you encounter something that has not been handled, but thinking about how to do it.

At the end of the year, I am very busy, and I feel that some of my problems exist. I will continue to strengthen my work, but also learn from my colleagues, accumulate more experience, make myself less shortcomings, better understand the property work, and handle it more perfectly. I also believe that my efforts will do a good job in the property management in the coming year and provide good services for the owners.

Year-end summary of property work of project department. I can do my job well in the year when I became a property employee. As a member of the property management company, I naturally understand how important it is to complete the work, so I can complete various tasks and hone myself under the arrangement of the leaders. Even the completed work will reflect and realize its own shortcomings. Although I have made small achievements in property management this year, I should work harder. Now let me briefly summarize the property work completed this year.

Seriously abide by the rules and regulations of the property management company in order to better improve their working ability. For me, strict rules can often restrain myself very well, so I can strictly demand my work by observing the system. I can usually come to the company in advance to prepare for the property work that day. For me, only by making achievements in property management can I be worthy of the training of leaders. More importantly, I need to pay more energy than other employees so as not to fall behind others. After realizing this, I will concentrate on my work and reflect on whether I have any shortcomings. For me, any measure at work is to adapt to the workplace life in the property management company as soon as possible.

On the basis of the original task, I put forward higher requirements and worked hard for it. I understand that satisfying the status quo at work is often a sign of lack of progress. After all, the competition in the workplace is fierce, so I naturally can't have a comfortable attitude at work, so I will put forward higher goals on the basis of completing my work, and improve my working ability through this pursuit to prepare for future development. Moreover, in the process of workplace competition, we should establish our own advantages as soon as possible to make up for the lack of experience. I always remind myself that the entry time is too short and there are many shortcomings in my work ability. Stay alert and let me actively do every job arranged by the leaders.

It is very important to make a report every month and submit it to the leader in time. It is very important to review the completed property work through the analysis of the report. Therefore, through simple comparison, I can realize what are the shortcomings of my current work, and propose to the company leaders or colleagues to solve such problems. For me, this is also one of the methods I have to take because I have been in the business for too short a time. After all, if you don't work hard, you will only face the crisis of being eliminated. I should always keep a clear head to work.

I am very happy to exercise myself by working in a property management company this year. I also cherish the opportunity given by the leaders and work hard in my post. I also hope that I can continue to do my job well in the next year and work hard for the development of the company. I will stick to my post and play a corresponding role in my work.

Year-end Summary of Property Work of Project Department 5 I. Supervision of Public Environmental Sanitation

Implement the health inspection system, issue a notice of non-conformity or a warning notice to the outsourcing unit if the building environment is not clean enough, and report the situation to the leader if it is not rectified in time. The original outsourcing unit (XX Cleaning Service Co., Ltd.) has not completed the rectification after repeatedly issuing the Notice of Non-conformance and the Notice of Warning. The Property Department actively cooperated with the Management Office to replace the outsourced cleaning unit on June 5438+February/KLOC-0. The new cleaning unit (XX Property Management Co., Ltd.) is understaffed, which affects the cleaning of the building. On June 5438+1 October1the management office changed the cleaning outsourcing unit (Yuan Hang cleaning service co., ltd) again. During the replacement of cleaning units, the property management department successfully completed the handover work and fulfilled the supervision work.

Second, handle complaints and opinions.

The property management department accepts complaints. There were five complaints about service work in 20xx, and the property management department paid an annual return visit to all five complaints on February 26th, 65438 (of which 1 time was unsuccessful due to difficulties in contacting the owner). The results of the annual return visit are very gratifying, and the owner expressed satisfaction and support for the work of the management office.

Third, the archives management work

Due to the particularity of the historical background of Guo Long Building, under the guidance of leaders, the property department has gradually improved the information of business owners:

1, old files are classified and filed;

2. Update the owner (resident) information

3. Manage all kinds of contract documents;

4. Print and archive files.

20xx65438+On February 20th, under the guidance of the leaders and the cooperation of various departments, the property management department completed the task of collecting information on the owners of the building, which brought certain convenience to the management of the building.

Four. Project follow-up

When the property management department receives the owner's help or comments on the project, it will issue the project list in time and follow up the project progress. The Property Management Department shall issue an internal coordination sheet for some public projects and follow it up. In the process of following up the progress of the project, the property management department should do a good job of answering questions and returning visits, and supervise the engineering department to complete the process tasks. If the project is not completed in time, coordinate with the director of engineering department and report the situation to the leader in time.

The outsourcing project of the seventh floor and staff dormitory was completed in 20xx year 65438+1October 65438+May, and the property management department played a supervisory and coordinating role in the project.

Verb (abbreviation for verb) Department coordination and supervision.

Implement the departmental supervision system and coordinate the work between departments. When the department is unqualified, communicate with the department head in time and issue relevant documents at the same time. If the phenomenon is repeatedly coordinated and fruitless, report to the leader in time. When receiving an important task that requires inter-departmental cooperation, it should issue a departmental notice in time.

For example, in August 20xx, when receiving the notice that typhoon parrots attacked the mainland, they will promptly issue departmental notices and do all kinds of preventive work.

Six, official document writing

When receiving the notice or holidays, timely release the warm tips, notices and other official documents on the bulletin board, and transmit the information of the management office to the majority of business households.

Seven, management fee collection work

The property management department is responsible for collecting monthly management fees. In 20xx, under the guidance of leaders, the property management department completed the collection of management fees well. The payment rate of the office building in that month reached100%; There are 3 households whose property management fees are 20xx years overdue for more than half a year.

The Property Department is responsible for reporting the management fees to the leaders at the end of every two months.

Eight, warehouse and advertising space management

The property department is responsible for the rental and charge management of warehouses and advertising spaces. Over the past year, although the property department has made some achievements, it has also made many mistakes. This has a lot to do with my experience and ability. In the future, I will work harder and strive to improve myself, and complete the work of the property department with a modest attitude and full enthusiasm.

Year-end Summary of Property Work of Project Department: In the past 6 1 year, under the correct guidance of company leaders and with the joint efforts of all my colleagues, I have successfully completed various tasks in ordinary posts with meticulous work style, dedication and endless pursuit of service. In order to accumulate experience, find the gap and improve the ability, we will summarize and report the work this year as follows:

First, adhere to principles, be rigorous and meticulous, and do a good job in accounting checking.

Handle cash receipts from various sources carefully every day, carefully check all kinds of bills to make them consistent, enter financial bills on the same day, and keep a detailed diary. Do it every day. Proactively check bills and statements with accountants. In line with the principles of objectivity, preciseness and meticulousness, we insist on starting from the nuances, seeking truth from facts, taking pains and carefully examining them. At the peak of the owner's purchase of water and electricity, sometimes the cash income reaches more than 100 thousand a day, and there are more than 100 bills that I need to check again and again to make sure there are no mistakes.

Two, correct attitude, according to the rules, strict implementation of financial discipline.

Because financial work is the core department of the company, accounting law and various financial regulations require this work to be meticulous, standardized and rigorous. I strictly abide by financial discipline, and make financial bookkeeping and reimbursement according to the requirements of financial reimbursement system and standardization of basic accounting work. There is no arrogance and there is no cash support behavior. When reviewing the original vouchers, dare to point out the original vouchers that are untrue, irregular and illegal, explain the reasons, and decisively refuse reimbursement; The original vouchers with inaccurate and incomplete records shall be returned, and the handling personnel shall be required to correct and supplement them.

Through careful examination and supervision, the accounting voucher procedures are complete, standardized and legal, which ensures the truthfulness, legality, accuracy and completeness of our company's financial information and effectively plays the role of financial accounting and supervision. At the same time, according to the national financial regulations, the authenticity and integrity of each income and expenditure bill have been carefully examined and can stand inspection at any time.

Three, diligent, dedicated, adhere to the bottom line of professional ethics of financial personnel.

Do a good job in counter service, sort out broken coins and scattered cash in time, and pay employees wages on time. Because of the particularity of the actual work situation, I have to take care of other businesses of the company besides completing the cashier work. In order to complete various tasks with good quality and quantity, regardless of personal gains and losses, without paying attention to personal benefits, I am willing to work hard and often work overtime, which has played an advanced and exemplary role.

At the same time, the passage of tens of thousands of yuan in cash every day is also a powerful test for my moral integrity. Hold a responsible attitude towards the boss, do things with conscience, work hard, and never misappropriate a penny from the company at any time or under any circumstances. I am honored that the company's accounts are clear now, and all kinds of bills are completely true without any mistakes. The accounts are consistent and the mind is calm.

Fourth, take care of the front desk and increase the collection of related fees in time according to regulations.

Our property management company mainly relies on timely collection of property fees and other related expenses to maintain the benign operation of the company. The timely collection of these fees is like injecting fresh blood in time. According to the division of responsibilities between the foreman of my department and me, I am responsible for the collection and management of utilities for operating garages, the collection and management of garage rent for developers, the regular inventory and management of parking space occupation fees, and the management of paid service fee income, site occupation and other related expenses.

Every month 10, cooperate with the property manager to collect fees for operating the garage miscellaneous house. At the end of each month, I cooperate with the reception counter to send reminders to users who are in arrears with rent, collect temporary parking fees at the gate every day, observe the use of the space in the pedestrian street square every day, and check the charges. Through a series of practical and effective methods, the cash receivable is guaranteed, the operation quality of funds is improved, and the smooth operation and flow of funds are ensured.

Five, the overall situation, unity and cooperation, do a good job in domestic service.

As a member of the service industry, our service concept is always in our hearts: residents' satisfaction is our only pursuit. Some residents came to my counter to pay utilities and property fees. I took the initiative to greet the residents and serve them with a smile, so that the residents could feel our enthusiasm. Due to various reasons, the front desk staff in the first half of the year moved frequently, which had a certain impact on the reception work of our department. As a member of the big family of the company, I carry forward the exemplary role of the old employees, pass on the old employees to the new employees, and give full play to the capable people when other employees are not on the job or have business disputes. At the same time, new employees are constantly warned to keep in mind: business is busy, don't panic, be in a good mood and be modest.

6. Work hard, obey the arrangement and do other things assigned by the company.

In May, the company made a unified arrangement to conduct a household satisfaction survey on all households in the community. As a housewife and a parent, I have a lot of housework, and my children need guidance and supervision when learning and learning the piano. But I know better that the company's honor and disgrace gains and losses are closely related to itself. I didn't show my objective situation, obeyed the arrangement, overcame the difficulties, worked overtime at night with my colleagues, went door to door, tried my best to talk to the owner, recorded the problems reflected by the owner, and quickly fed back to the relevant staff. Finally, I successfully completed the satisfaction questionnaire and the task assigned by the company.

Over the past year, through continuous earnest exploration, accumulated experience and self-study summary, personal work has been effectively strengthened in the following two aspects compared with previous years:

First, persist in learning and improve the professional level. I signed up for the qualification examination of accounting practitioners in 20xx again in X, and finally got a positive result in the examination of X ... I usually buy relevant books, learn business knowledge by myself, and constantly enrich my work experience and business skills to apply what I have learned. Through persistent study, I have improved my professional working ability, comprehensive analysis ability, coordination ability and written language expression ability, and better adapted to the needs of my work.

The second is to strengthen service awareness and correct work attitude. The company leaders' words and deeds, the personal experience of the working environment and the gradual change of mentality have personally felt that the property service work I am engaged in has gradually improved. In the face of individual unreasonable owners, he can remain calm and patiently explain and persuade, which has played a good role as an example for an old employee.

In the past year, although I can basically finish my work and make achievements, it is inseparable from the strong support of my leaders and the concerted efforts of my colleagues. There are still many shortcomings in objective and calm self-analysis:

First of all, due to the rapid development of science and technology, I still can't fully grasp the modern office methods and business handling methods.

Secondly, because I often take care of this end, regardless of that end, I have not fulfilled the manager's greatest management responsibility.

In view of many shortcomings, in the future work, I also need:

1. Coordinate the relationship with the owner and further straighten out the relationship.

2, further strengthen the study of business knowledge, improve their own quality and professional level.

3. Further manage the wealth, manage the accounts and do a good job in the current project expenditure.

The new year has come, and I am determined to make persistent efforts, work hard, meet higher goals, accept greater challenges, and take myself to a higher level in all aspects.

Year-end summary of property work of project department. I have worked in a property management company for more than a year. Looking back on this year's work, I have gained a lot. I have learned a lot from my professional ability to my ability to deal with people. In the past year, I have served the development zone with a pragmatic attitude and enthusiastic service concept, earnestly completed every task assigned by the leaders, conscientiously done my own job, enthusiastically served the development zone and reassured the leaders. This year's work is summarized as follows:

First, study hard.

I am still very young, and I have just stepped into the most important position. I lack working experience in many things. Due to my negligence in transferring to non-local residents, I may have adverse consequences. Therefore, I often ask old comrades for advice at work, listen more, think more, ask more questions, practice more, and sum up experiences and lessons.

Help colleagues to do more things outside their own jobs, so as to improve their professional level quickly, be competent for the work arranged by the leaders as soon as possible, constantly sum up and innovate in their work, and improve their working ability and efficiency. We should also improve our ideological awareness and political literacy.

Although we are faced with migrants every day, it is precisely because of this that I should truly interpret the relevant policies of the state to the migrants in the development zone, so that they can know, understand and understand the policies, make correct choices in their work and life, make their lives happier and have more confidence in our work.

Second, practical work.

In the daily work, conscientiously complete their own work, down to earth. The work of transferring to non-household registration is complicated and there are many repetitive things. Sometimes the same thing will be repeated many times every day, so be patient at work and don't have negative emotions.

What we do is window work, which represents the image of the government and the development zone. If there are negative emotions, it will not only hurt the hearts of non-local residents, but also affect the image of the development zone in the hearts of non-local residents. So in my work, I try to be proactive, meticulous and meticulous in handling every little thing in my work. Do not drag your feet, ensure the smooth development of daily work, adhere to civilized service and treat people warmly, and carefully collect and sort out daily office materials.

Remember what to remember, record important things and prepare reports. Accurate statistics of all kinds of data should be well-documented and well-documented. When leaders need it, they can quickly find data and clarify the source of data. Do a good inventory every day, sum up your imperfections seriously, and don't ask the same question twice. After finishing my work, I will actively help other colleagues and create a good working atmosphere for the company based on the principle of doing more and talking less.

Over the past year, I have gradually grown and matured in my work and study, but I am far from enough in transferring to a non-household registration. In the future, I will devote myself to all the work of transforming the development zone into Africa with a positive working attitude and full enthusiasm, do everything in a down-to-earth manner, strive to complete all the tasks assigned by the leaders, and do my bit for transforming the development zone into a harmonious and stable life.

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