How does the customer service manager complete the task of collecting residential property fees at the end of the year?

Property fees are not collected at the end of the year, depending on many aspects:

1, how about the routine service (whether cleaning, order maintenance, maintenance and greening satisfy the owner);

2. Whether the daily service of the customer service department is excellent (whether the polite smile service is in place; Whether the handling of complaints and maintenance is timely and whether there is a return visit; How about community activities and communication with the owners ...)

3. Finally, the collection method of property fees; Post a notice, send a text message, call to remind, register a letter to remind, and finally sue to remind;

Some communities will restrict owners from entering and leaving the community by installing elevator credit cards and access control credit cards. If you don't pay the property fee, the expired card will not be used, and it will be very troublesome to enter and leave the community, reminding him to pay the property fee in time;

It is illegal to cut off water and electricity, so try not to do it (although you can find excuses such as loose lines); It is not appropriate to ask social workers for collection;

Personally, if you want to collect the property fee, you should work hard on the service at ordinary times. If the property service keeps up, the owners will not rely on the property fee!