Daily property training content

The contents of daily property training are as follows:

1. Ideological style

Guide and educate employees to firmly establish the idea of "service first, convenience for owners" and take "enthusiasm, quality, unity and dedication" as the enterprise spirit. Dress during working hours, put on a uniform name, and use a uniform language. When receiving the owners, we should be affable, dignified and polite, and take "customer first" as the highest creed of our actions. With the service tenet of "thinking about the owner's thoughts, worrying about the owner's urgency and solving the owner's difficulties", we will manage the property well, make good use of the property, maintain the property, and strive to improve the working and living conditions of the owner.

2. Professional ethics

Encourage employees to love the real estate industry, love their jobs, care about the company's reputation, and be more dedicated and caring to the owners. Guide and educate employees to adhere to principles, handle affairs impartially, be honest and upright, do not abuse power for personal gain, have a decent style, be open-minded and eager to learn, be enthusiastic about public welfare and take care of public property, which embodies the quality, personality and spiritual realm of employees.

3. Service attitude

The service attitude of property managers is directly related to the image of the government and the industry. Therefore, property management enterprises should guide and educate their employees and adhere to civilized management with the service attitude of "initiative, enthusiasm and thoughtful quality". The owner requires the service to be on call and solve the problem for the owner in time. Try to tolerate unreasonable words and deeds of customers, explain patiently, don't treat them badly, don't insult customers, and be polite and kind to others.

4. Professional quality

The professional quality of property management personnel is directly related to the level of management services. Therefore, property management enterprises should require employees to be proficient in business, master the corresponding knowledge of real estate economic theory, real estate industry property rights registration management knowledge and basic knowledge of real estate management, understand the relevant laws, regulations and policies, the corresponding architectural knowledge and the basic situation of property, and understand the knowledge of mechanical and electrical equipment maintenance and necessary public relations knowledge.

Make every employee clearly understand their responsibilities, the rights and mutual responsibilities between owners, the use of public facilities, etc. When encountering problems and disputes, we can fairly clarify relevant issues and put forward opinions. When encountering violations, we can quickly reflect and take corresponding measures according to relevant regulations, so that the problems can be solved quickly and properly.

5. Professional technology

The professional and technical level of property management personnel is directly related to the quality of property management and service. Employees of property management enterprises must hold the "post qualification certificate" issued by the professional management department before they can take up their posts in property management. Employees must receive professional training in property management, study professional skills hard, master the necessary knowledge and professional skills of this position, and constantly improve their professional level.