What are the characteristics of commercial real estate?

Commercial property has the characteristics of operation, publicity and service, which are embodied in the aspects of large customer flow, high service requirements, scattered management points, strong business hours and difficult vehicle management. So what are the basic requirements of commercial property? Commercial properties need to have the qualification to engage in property management services, set up office property management services, and be equipped with management personnel and service facilities. What are the characteristics of specific commercial properties and what are the basic requirements of commercial properties? Come with me to read the article! 1. What are the characteristics of commercial real estate?

The management content of commercial property is more complicated and richer than residential property, industrial property and special property, because commercial property has the characteristics of operation, publicity and service. The management features of specific commercial properties are as follows:

1, big customer traffic. The personnel entering and leaving the commercial property are complex, and the customer flow is large, which is prone to accidents. Some retail goods are flammable and explosive, so fire safety must not be relaxed. Security work is very important, security management must be particularly cautious, and security and fire control work must be strictly required.

2. High service requirements. This is the fundamental principle of commercial property management services. Different commercial properties need different services, so property management companies should ensure the preservation and appreciation of commercial properties while providing personalized and differentiated services, and create a safe, beautiful, comfortable and convenient business and shopping environment for users and customers.

3. The management points are scattered. Commercial properties, especially shopping mall properties, generally have the characteristics of large flow of people, much waste and garbage, poor environmental sanitation, many entrances and exits, scattered elevators, relatively more cleaning and security personnel needed, scattered management points, and difficult management. So the management points are scattered.

4. The business hours are very long. Due to the need to adapt to customers' time, the business hours of shopping malls in commercial properties are very strong. This unified opening and closing time is conducive to the overall image construction of commercial properties and forms a clean and orderly impression in the hearts of customers.

5. Vehicle management is difficult. From employees' private cars to customers' family cars, all kinds of motor vehicles and non-motor vehicles add pressure to traffic management and parking lot management around commercial properties. The quality of vehicle management directly reflects the management level of shopping malls.

2. What are the basic requirements of commercial property?

1, Qualification Requirements Property management enterprises should have the qualification to engage in property management services, and should meet the requirements of the Trial Measures for the Qualification Management of Property Management Enterprises of the Ministry of Construction.

2, management institutions and human resources allocation requirements, industry management enterprises should be based on the specific circumstances of the office building and the contract, the establishment of a suitable office building property management services, equipped with management personnel and service facilities.

(1) Managers should obtain property management qualification certificates or post certificates, and professional and technical personnel and operators should obtain corresponding professional and technical certificates or vocational skills qualification certificates.

(2) Management service personnel should maintain a good mental state in the service process; Natural and friendly expression; Generous and polite; Civilized and standardized language; Proactive, enthusiastic, patient and considerate, providing timely service to customers.

(3) management service personnel should be dressed in accordance with the provisions, neatly dressed, neat and dignified appearance; Wear signs at designated positions, stand up straight, sit steady, behave in a standardized way and take the initiative to serve.

(4) Management service personnel shall timely and carefully record work logs, shift records and account books to ensure clear handwriting and accurate data.

(five) management service personnel should be trained in relevant professional skills, master the basic laws and regulations of property management, be familiar with the basic situation of office buildings, and be able to use relevant special equipment correctly.

3. Management service requirements

(1) The maintenance work of the office building property management service institution shall keep the building intact and the facilities and equipment in normal operation.

(2) Office building property management service institutions should proceed from reality, fully consider formulating appropriate and effective energy-saving schemes according to the Measures for the Administration of Building Energy Conservation, and put them into practice.

(3) Office building property management service agencies should provide all-weather public order maintenance services and security services for office buildings, and maintain the safety of personnel, property and buildings in office buildings.

(4) Office building property management service agencies should complete the specified environmental cleaning services on time to provide customers with a clean, hygienic, safe and beautiful environment.

(5) The office building property management service institution shall provide maintenance services for the green space and indoor greening within the office building property management scope, and maintain the overall landscape effect of the office building.

(6) Office building property management service agencies should control warehousing and procurement, so that the materials and services stored and purchased can meet the requirements of this standard and related standards in terms of quality, environment and safety.

(7) Office building property management service institutions shall establish emergency plans for natural disasters, accidents, public health incidents, social security incidents and other emergencies, and organize the implementation of training, drills, evaluation and improvement. When an incident occurs, it should be reported to customers, property management companies and relevant departments in a timely manner according to the prescribed channels, and corresponding measures should be taken.