After-sales service job responsibilities

After-sales service job responsibilities (26 general rules)

In a rapidly developing society, each of us may come into contact with job responsibilities. A complete job responsibility should include department name, direct superior, subordinate department, management authority, management function, main responsibilities, etc. There are many points for attention in formulating job responsibilities. Are you sure you can write it? The following are the after-sales service job responsibilities I collected for you. Welcome to share.

After-sales service job responsibilities 1 job responsibilities:

1, responsible for the repair, maintenance and return visit of the company's laboratory instruments;

2. Responsible for the installation, debugging, training and technical support of newly installed instruments;

3. Fully understand the market situation, report the competitors' situation and market trends to the superior supervisor in time, and put forward reasonable suggestions;

4. Formulate and implement the after-sales service plan of hospitals in the jurisdiction, and collect intention information;

Qualifications:

1, college degree or above;

2. 1 year or above working experience in instrument after-sales service;

3. Strong independent working ability and social skills, good communication skills, coordination skills and teamwork skills;

4. Good health and the ability to analyze and solve problems independently.

After-sales service job responsibilities 2 responsibilities

1, equipment installation, complex equipment maintenance, printing process training;

2. Customer satisfaction management;

3. Participate in internal printing production

ask

1, technical secondary school degree or above, familiar with computer operation, electrician certificate and 3D drawing foundation;

2. 5 years or above experience in machine maintenance;

3. Be able to travel frequently at home and abroad;

4. Standard Mandarin, strong expression ability, clear thinking, good organization and planning ability, and able to communicate in English.

After-sales service job responsibilities 3 1, accept customer inquiries and complaints, and be able to complete product maintenance and bad parts disposal well;

2. Sort out and analyze the data and information fed back in the after-sales service process, and summarize the repair rate data of products from time to time to provide reference for the company to improve product quality;

3. Assist other departments to provide after-sales support;

4. Mail the repaired parts and defective parts to your home in time, summarize the product failures, sort them out, and count the production batches of the failed products;

5. Analyze the causes of product failures together with the production department and the sales department, and describe the failures in a reasonable way so that customers can easily understand and accept them;

6, according to the repair analysis of different products, put forward suggestions and opinions on product design, technology, function, stability, packaging and transportation;

7. Have a sense of responsibility, a strong sense of customer service, good language skills, a sense of patience, meticulousness and tolerance, and be able to work under certain pressure;

After-sales service job responsibilities 4 1, according to the conference reception reservation list, make the venue layout planning;

2, mount guard should dress neatly, wear a badge, do a good job of meeting reception service;

3, neat appearance, dignified behavior, keep smiling service, use polite language.

4. Before the meeting, facilities and services such as tables and chairs, lighting, air conditioning, audio and meeting supplies should be provided according to customer requirements;

5. During the meeting, the service needs of the guests should be met at any time. In principle, tea should be added every 15 minutes.

6. After the meeting, tidy up the tea set, tidy up the tables and chairs, and turn off the lighting, air conditioning and other facilities. There are items left by guests during the inspection. If there is any omission, you should contact the relevant personnel in time.

7. Be responsible for the work coordination between meeting rooms.

8. Organize the reception staff of the conference center to clean the venue every day, including doors and windows, tables and chairs, plants and some indoor facilities, and handle problems in time when found.

9. Be responsible for the monthly inventory and statistics of materials in the conference center, and take active and effective methods to reduce the consumption of various materials and energy;

10, responsible for the daily departmental training and discipline education of employees, to ensure that employees operate safely and correctly, and their words and deeds meet the requirements of relevant hotel systems;

1 1, familiar with the basic knowledge of the use and maintenance of various facilities and equipment in venues;

12. Be responsible for the preliminary examination of staff scheduling, attendance and vacation, arrange daily work according to customer needs and staff characteristics, and report and deal with problems found in daily work in time.

13, complete other work arranged by the superior.

After-sales service job responsibilities 5 1. Overall coordination and management of all backstage work.

2. Support and guide the improvement of back office work ability.

3. Check the back office daily and find out the existing problems in time.

4. Acting as a backstage manager or service manager for backstage management.

5. Assist the service manager to achieve the work objectives.

6. Complete other tasks assigned by superior leaders.

After-sales service job responsibilities Article 6 Description of responsibilities:

1, leading the product line design and new product introduction of direct semiconductor laser system according to the product line development requirements;

2, combined with competing products and the company's technical advantages, complete the principle experiment and feasibility verification to ensure the realization of product functions;

3. Complete the prototype development, whole machine test and failure analysis of the direct semiconductor laser system to ensure that the performance reaches the standard;

4, responsible for the design and development of key components or cooperative development and type selection verification;

5, product production process, process documents, quality standards and product specifications and other product information writing organization;

6, responsible for mass production support, leading the yield improvement and process improvement;

7, production, technical and after-sales problem solving and customer technical guidance;

Requirements:

1, more than 2 years experience in optical and mechanical design of fiber laser industry, responsible for the system design of continuous fiber laser;

2, familiar with all kinds of processing and assembly technology, familiar with thermal simulation and thermal management scheme, understand the power supply and control;

3. Familiar with the supplier resources of core components of medium and high power continuous fiber laser, select and verify the use;

4. Familiar with the independent development of optical devices such as pump combiner and optical fiber coupling output QBH;

5, familiar with spectrum analyzer, fiber welding machine, conformal coating, fiber cutting machine and other instruments, equipment and tools;

6, familiar with the laser system reliability test plan and method;

7. Bachelor degree or above, majoring in mechanical design, optical engineering, photoelectric information, optical communication, laser technology, integration of optics, mechanics and electronics, etc. Experience in research and development of medium and high power fiber laser or direct semiconductor laser system and management of engineering department is preferred;

8. Good sense of teamwork and innovative and entrepreneurial spirit is preferred;

After-sales service job responsibilities 7 1. Collect customer information, integrate information, determine target customers and expand correctly. Then how to collect information can be through the network, exhibitions, friends introduction and so on.

2. Visit customers to find out what customers want and need. Customer information, catalogue, business model, main customer groups, main products and other information.

3. Introduce the industry nature, service forms and service items of the company. It's best to bring a good example and perform live to enhance persuasiveness.

4. Contrast and explain the advantages of e-commerce mode, the convenience and development trend brought to customers. Persuade customers to accept services.

5. Analyze the obtained information, draw up the service plan, and solicit customers' opinions.

6. Put forward the signing matters and negotiate the signing matters.

7. Do a good job in post-service to satisfy customers.

8. Summarize and improve the business level.

After-sales service job responsibilities 8 1. Fully preside over after-sales service, hold regular meetings, solve problems in work in time, and ensure the realization of business objectives.

2. Formulate after-sales service management system and business process working standards;

3. Make the after-sales service work plan to ensure the completion of the monthly and annual operating indicators of after-sales service.

4. After-sales service department each post work completion assessment, coaching staff to achieve work indicators.

5. Make the training plan of after-sales service department and organize its implementation to improve the working ability of employees.

6. Dock with the manufacturer's service, actively cooperate with the work of the manufacturer's service center, publicize and implement the manufacturer's service policy in time.

7. Feedback the service requirements and information to the relevant departments of the manufacturer in time.

8. Participate in the formulation of after-sales service personnel plan and performance system, and fully mobilize the enthusiasm of employees.

9. Handle major customer complaints and claims in time, and supervise and ensure service quality and customer satisfaction.

After-sales service job responsibilities 9 job responsibilities

1, pay a return visit to new and old customers and provide after-sales service; Keep in touch with customers, increase communication, understand customer needs and promote later cooperation;

2. Deal with customers' suggestions and complaints in time, answer questions and opinions, record and report;

3. Communication and contact with guests.

4. Be good at dealing with all kinds of problems and complaints raised by customers.

qualified

1, outgoing, with strong communication skills and service concept.

2. Have certain customer service experience.

3. Proactive, serious and responsible, with strong communication skills, team spirit, strong pressure resistance, and able to solve different problems of customers.

4. Have a sense of responsibility and be able to complete tasks independently.

After-sales service job responsibilities 10 1, responsible for the daily customer service management of service consultants;

2. Responsible for the supervision and management of standard service process of FAW Car;

3. Responsible for the on-site management of the service front desk;

4. Be responsible for the implementation and management of visiting, rescue and customer complaints and complaint handling;

5. Responsible for organizing service marketing activities;

6. Be responsible for the training of standard service processes and service concepts;

7, responsible for a maintenance management and improvement;

8. Supervise the establishment and management of customer service files;

9. Fully grasp and control the settlement of maintenance vehicles;

10, other tasks assigned by superior leaders.

After-sales service job responsibilities 1 1 job description:

Job responsibilities:

Inform customers to pay renewal premiums in advance, help customers change information, improve customers, send invoices and dividend distribution forms to customers, and help customers handle policy preservation and claim settlement.

Type of work:

Full time. This position is also a reserve cadre position, and those who perform well in 3-6 months can be promoted to management positions.

Remarks: This post is an after-sales service specialist, an administrative job, not a salesman.

Education: College degree or above.

Note: Our company will make job descriptions and job requirements in different ways. If you submit your resume here, please don't send it to our company by other means, so as to avoid the repetition of job description and job requirements.

After-sales service job responsibilities 12 job responsibilities:

1. Formulate and optimize the organizational structure of the department and the business operation specifications of the customer service department;

2. Responsible for the formulation, optimization, supervision and implementation of business processes;

3. Responsible for the formulation of performance appraisal, reward and punishment system and the implementation of the company's appraisal indicators;

4. Responsible for or arrange personnel to regularly detect, summarize and report the functional availability of the online system;

5, responsible for customer service complaints and internal punishment;

6, the implementation of departmental coordination and coordination of various promotional activities;

7, personnel daily management, personnel training, personnel job descriptions and job requirements;

8. Cooperate with the settlement department to refund the wrong order, find out the reason and solve it;

9. Customer churn rate analysis and report.

Qualifications:

1, college degree or above, knowing business knowledge such as public relations etiquette and management;

2. Strong communication skills and team spirit;

3. Be good at optimizing business processes and constantly pursuing to improve service efficiency and quality;

4. At least 3 years working experience in customer service department, 1 year management experience.

After-sales service job responsibilities 13 1. Be responsible for formulating the service work plan according to the realization of the service department's objectives and submitting it to the competent leader for approval.

2. Coordinate and manage the daily affairs of each post under its jurisdiction, and ensure that all rules and regulations of the company are implemented in the managed area.

3. Be responsible for the supervision and assessment of after-sales field service personnel, train and urge service personnel to do a good job in customer service, and rationally allocate service personnel.

4. Be responsible for the improvement of after-sales service process and service quality.

5. Be responsible for solving after-sales service disputes and handling emergencies.

After-sales service job responsibilities 14 1. Assist the general manager to set annual and monthly after-sales service business objectives and organize their implementation.

2. Make the after-sales service system education (training) plan and organize its implementation.

3. Use professional management skills to establish a good long-term cooperative relationship with customers and maintain high efficiency and high profit (gross profit) of after-sales service.

4. Create a good working environment, be familiar with and use the after-sales service workflow, and keep the after-sales service system smooth.

5. Formulate the post responsibilities of all employees (posts) of after-sales service, and constantly improve them in combination with practice.

6. According to the service concept of Toyota (or manufacturer), organize the establishment of a complete customer management mechanism and measures to maintain a high level of customer satisfaction.

7, establish a total quality management system, and organize the implementation, to maintain the local advanced quality reputation.

8, using the basic principles and methods of customer complaints, handling all kinds of complaints.

9. Assist the general manager to formulate strategies and measures to ensure the completion of business objectives, and organize their implementation, and use PDCA method for continuous improvement in implementation.

10, complete other work assigned by superior leaders.

After-sales service job responsibilities 15 1. Responsible for the maintenance and management of customer relationship, such as accepting customer complaints.

2. Be responsible for analyzing and sorting out the' data and information' fed back by service personnel, solving and summarizing the problems in the work in time, and reporting to the competent leader.

3. Be responsible for after-sales service specification, and provide technical training and guidance to employees.

4. Complete other tasks assigned by superior leaders.

After-sales service job responsibilities 16 job responsibilities:

1, according to the company's arrangement, complete the regular return visit and maintenance of old customers;

2. Answer customers' questions and inquiries enthusiastically and patiently;

3. Solve customers' problems through effective communication and do a good job in registration;

4. If the problem cannot be solved, report the problem to the supervisor for acceptance in time;

5. Work completely and accurately according to the company's procedures, including complaint management procedures and data entry;

6. Receive regular training provided by the company;

7. Complete other tasks assigned by the supervisor.

Requirements:

1, 22 ~ 40 years old, in good health, with regular facial features;

2. College degree or above;

3. Standard Mandarin, with good coordination and communication skills;

4. Have good psychological quality and be able to work under certain pressure;

5, positive, have a good sense of service;

6. Customer service staff with more than one year is preferred.

After-sales service job responsibilities 17 job responsibilities:

1, after-sales business team building, managing salesmen's daily life, tracking salesmen's policy information, and facilitating their upward promotion.

2. Training and counseling of after-sales personnel and psychological counseling of after-sales personnel.

3. Complete relevant services for customers, and actively make relevant information changes and insurance suggestions for customers.

4. Take the initiative to understand the business content promoted by the company, and provide explanation and follow-up services for old customers from the customer's point of view to ensure that customers can get the benefits distributed by the company in time.

Requirements:

1, college degree or above, bachelor degree is preferred.

2, a strong sense of responsibility, positive, have a strong sense of team.

3. Have a sense of responsibility, dare to challenge, and have strong ability to resist pressure and psychological counseling.

4, cheerful personality, strong sense of service, good at communication, can play a positive role model of positive sunshine.

5. Have ambitions, plans and goals for the future.

After-sales service job responsibilities 18 job responsibilities:

1. Accept and coordinate the daily after-sales problems of smart communities and be responsible for customer satisfaction;

2. Customer training of property management platform (smart community);

3. Cooperate with the account manager to complete the technical exchange and application system demonstration in the exhibition hall;

4. Cooperate with other departments of the business department to do a good job in user communication, data sharing and technical coordination;

5. Cooperate with marketing personnel to complete application system demonstration and product publicity materials writing;

6. Other work arranged by the leaders.

Requirements:

1, college degree or above, with 1-2 years of pre-sales technical support or customer service experience in smart communities or smart buildings is preferred;

2. Strong learning ability, strong ability to accept new products, and need regular study and training;

3. Skillful use of office tools such as word, excel and pdf;

4. Strong communication skills and strong sense of responsibility;

5. High work efficiency, strong coordination ability and strong team consciousness.

Promotion direction: customer service-customer service supervisor-customer service manager-customer service director

ICT business department is a newly developed business field of the company. Combined with the company's existing business advantages, the early stage was mainly based on smart communities and intelligent buildings, and the future growth space is broad. At present, people with lofty ideals are urgently needed to join the team and grow together with the company's new business.

After-sales service job responsibilities 19 1. Overall coordination and management of all backstage work.

2. Support and guide the improvement of back office work ability.

3. Check the back office daily and find out the existing problems in time.

4. Acting as a backstage manager or service manager for backstage management.

5. Assist the service manager to achieve the work objectives.

6. Complete other tasks assigned by superior leaders.

After-sales service job responsibilities Article 20 Job requirements:

1, 20-35 years old college degree or above;

You must have a college degree or above to be eligible for the interview. Those who are particularly outstanding can be appropriately relaxed;

3. Have strong learning ability and excellent communication skills;

4. Tough personality, quick thinking, strong adaptability and pressure resistance;

5. Have keen market insight, strong enterprising spirit, sense of responsibility and positive working attitude.

Salary and treatment:

1, salary structure: basic salary 2000+ bonus (24%-35%)+ level allowance+welfare (monthly bonus, quarterly travel, insurance benefits+lifelong free training), average monthly salary 5000- 15000,

2. Working environment: all-weather exclusive central air-conditioned office, the company provides customer resources.

Every month, the company has extra incentive plans and benefits.

4. Continuous training and promotion+smooth promotion channels.

After-sales service job responsibilities 2 1 job responsibilities:

Be responsible for pre-sales and after-sales technical support of software systems and parking lot equipment, engage in after-sales technology and solve technical after-sales problems for customers.

Qualifications:

1. Know about security products, such as parking system and pedestrian passage equipment. Understand the safety construction procedures, such as integrated wiring, system installation and debugging, maintenance, etc.

2, familiar with the basic operation of the computer, do things neatly without procrastination, and can efficiently complete the tasks assigned by superiors.

3, a sense of responsibility, careful others can cultivate.

4. Have good professional quality, be serious and responsible, and have organizational ability and sense of responsibility. Love your job.

After-sales service job responsibilities 22 job responsibilities

1. Be responsible for customer relationship management in the managed area, maintain good communication with customers, and complete corresponding contract quotation and after-sales work according to customer requirements;

2. According to the implementation requirements of customer cooperation projects, carry out project deployment, implementation, on-site coordination management, personnel arrangement, customer communication and service, and smoothly promote and complete project implementation;

3. Income and expenditure and settlement of various funds of the project;

4. Conduct regular market research, understand the dynamic information of peers and competitors, complete data sorting and analysis, and make various sales-related forms;

5. Actively explore target customers, establish and maintain the relationship between new and old customers, and enhance the brand influence of the company;

6. Strive to achieve the sales target issued by the company;

7. Actively complete other tasks assigned by the leaders.

qualified

1, bachelor degree or above;

2. 1 year or above sales experience or technical support experience;

3. Have certain market analysis and development ability and good business negotiation ability;

4. Cheerful and steady personality, strong affinity, good at network management, and good sense of teamwork and service;

5. Skillful use of office software (word, excel, ppt, etc. ).

After-sales service job responsibilities 23 1, do a good job of user delivery and equipment installation and debugging.

2. Make installation and debugging records, including product identification information, user details and relevant personnel information.

3. Provide after-sales service and maintenance for the products sold by the company. Respond to the customer's service demand within one working day, arrive at the customer's location in time, and solve the fault quickly. If it cannot be completed on site, the follow-up maintenance work should be negotiated with the customer.

4, the information in the process of service should be timely feedback to relevant personnel, and make records.

5. Fill in the technical service report carefully, and the documents involved should be filed and backed up in time.

6. Cooperate with sales staff to develop new markets and increase new customers.

7. Seriously participate in the business training of this department. Improve the technical service level, timely solve various after-sales problems of users, and improve customer satisfaction.

8. Establish the company's professional image and ensure that the company's reputation is not infringed.

After-sales service job responsibilities 24 1 Organize the implementation according to the overall development plan and work objectives of the company's operation management, and ensure the completion of publicly issued business responsibility indicators.

2. Organize and implement the adjustment and setting of departments and personnel, performance appraisal and secondary salary distribution, put forward the recruitment and use plan of employees, ensure the reasonable improvement of the internal appraisal and salary distribution system of the company and the effective allocation of human resources, and promote the realization of the company's goals.

3, reasonable division of labor, do a good job of user delivery and equipment installation and debugging.

4. Improve the technical service level of this department, solve various after-sales problems of users in time, and improve customer satisfaction.

5, review the technical service report, do a good job in the performance appraisal of the department.

6. Feed back the information of the responsible area to the company regularly every week to understand the user's demand and market dynamics.

7. Open up new markets and increase new customers.

8. Promote the construction of corporate culture of the company, grasp the main ideological trends of employees, advocate team innovation and team spirit, and enhance the core competitiveness of the company.

9. Control the expenditure of this department.

10, organize regular business training for employees in this department.

1 1. Establish the professional image of sophomore and ensure that the reputation of sophomore is not infringed.

After-sales service job responsibilities 25 1. Implement product after-sales service and pre-sales technical service for customers, collect and feedback product quality information;

2. Be responsible for the installation, debugging, technical training, maintenance and upgrading of products sold by the company in this area;

3. Cooperate with business personnel to collect, sort out and feed back customer rate data and other data;

4. Responsible for the distribution of spare machines or accessories needed for maintenance and the collection of accessories;

5. Collect and fill in maintenance records, information feedback forms, delivery orders, receipts, after-sales service reports, travel expenses and monthly/annual work summaries, submit them in time, and be responsible for their correctness;

6, keep the recipients of drawings, tools, instruments, materials and prototypes;

7. Do a good job in the information transmission of the company's after-sales policies and documents to customers.

After-sales service job responsibilities Article 26 Job requirements:

1, familiar with computer operation and skilled use of office software;

2. Strong communication skills and affinity;

3. Have a certain sense of service and teamwork ability;

4. Relevant work experience and driver's license are preferred, regardless of gender. Job responsibilities:

Qualifications:

1, diligent and practical, good sense of service and team spirit.

2. Have a keen business sense, strong adaptability, oral expression and communication skills;

3. Skilled use of office software and good document writing skills;

4, rigorous work, strong planning, good at analysis and thinking, and a sense of responsibility;

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