A letter of apology to customers

In study, work and life, apology letters are used more and more frequently, which can help us to better review ourselves and thank each other. Do you know how to write an apology letter? The following is the letter of apology I collected for you. Welcome to share.

Letter of apology to customers 1 Dear Mr. xx,

Hello!

About this time you bought a central air conditioner in our company, and the delivery time agreed before was three days. When our company prepares the delivery note, considering the difficulty of central air conditioning distribution, we should consider contacting professionals. Handling company. However, after many contacts with the professional handling company, I finally got in touch with it, which delayed the delivery time and delayed the delivery to your home until the fifth day.

You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. It did happen when we delivered the goods, and then we communicated with you by phone. Now this central air conditioner is temporarily stored in our company. We will take good care of it for you, so don't worry.

The delay in this delivery is really entirely due to our company's work mistakes. We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided through consultation to give you an appropriate discount on the payment for air conditioners and return 3% of your payment. Contact us when you are free at home, and we will deliver the goods as soon as possible. I promise you that there will be no more mistakes in work. Please forgive me!

I am here to convey

Salute!

xxx

Xx，xx，XX，XX

Letter of apology to customers Mr. 2 x:

First, (explain clearly what happened and what mistakes were made). First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection. I am grateful, but I still feel guilty. Second, (reflect on yourself, analyze the reasons for your mistakes, mainly analyze your own reasons, and don't pass the buck. In view of this quality problem, we reflected it from all directions and negotiated with the processor one by one. Since you have done something wrong and hindered or influenced the other party, you should express your sincere apologies to the other party, and at the same time express your willingness to accept the compensation caused by it, or be responsible for the losses caused by your own mistakes. Finally, take the following measures and methods to prevent similar situations from happening again. Ask for forgiveness. Other parties hope that Teacher Wanggu can give us valuable advice again and please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

Letter of apology to customers 3 Dear friends:

Hello! Thank you very much for choosing Jedilos Philip Rose! All the staff in philip roth sincerely wish you a happy life and a happy family! Due to the strict quality control of the baby, the delivery speed is slow, and the delivery time is delayed due to the untimely delivery and slow logistics speed, I sincerely apologize to you and sincerely say "I'm sorry to have kept you waiting"! What moved us most was that you didn't blame us at all and urged us. We are very happy to meet such an understanding and open-minded buyer. When I was sitting at my desk writing this letter to my parents, philip roth had known you for almost two years. It is our happiest thing to let you buy a good and cheap baby!

Your satisfaction is our greatest gain! If the baby is satisfied, please give us a perfect score of 5 points, with more than 20 words of praise, and the system will automatically send you a 20 yuan store coupon. If you use my ID number to buy any baby in our store again, you can use coupons to reduce the price according to the total amount! The coupon is valid for 60 days. ) When I saw thousands of users choose Philip Rose, and saw every affirmation and support left by relatives in our shopping evaluation, my heart was full of gratitude and responsibility!

Your support makes us more deeply realize that making the best shoes, providing the best service, customer's demand and trust are our eternal pursuit and premise, and we will uphold this concept and bring you more comfortable service! The new development of Philippe Rose has been initially completed, and the summer models are also in full swing. We will increase communication opportunities with you, so that some old customers can see our new models in advance and make improvements according to your opinions. We also want to invite some old customers to try on our newly developed models for free and make a more accurate foot feel report. We also want to invite you to our company for face-to-face communication. So do we. . . . Everything we think is because of your dependence on us!

We will make shoes step by step and provide good service. I hope to get your continuous attention. Turn your trust in us into the driving force of our work and decorate your beautiful life. Thank you for reading the heart sound of this emerald rose in your busy schedule. With your trust and tolerance, we will work harder to repay your love for us. I hope you can continue to witness our growth! Thank you for your trust and support!

Letter of apology to customers 4 Dear all users of Bingde convenience store:

Hello!

Here, please allow all employees of Bingde convenience store to sincerely say sorry to you. In the past two days, Heze was hit by a snowstorm that never happened in a decade, which led to the collapse of our warehouse for storing logistics vehicles, which made the logistics vehicles unable to drive and the goods warehouse in jeopardy. The difficulty is beyond our imagination.

However, the snowstorm weather has not affected users' trust in us, and the order volume in these two days has exceeded five times that in the same period. In order to ensure the quality of our service, Mr. Dong, the general manager of the company, became the big brother of logistics and led all the employees of the company to fight in the front line of logistics. However, there is too much snow on the road surface in Heze City, and some goods are still delayed to reach users.

For this reason, all employees of the company hereby apologize to you. This regrettable situation is caused by the company's poor consideration.

Bingde's service concept is to provide users with convenient and fast life and bring you more quality life enjoyment.

However, the delayed delivery of orders will inevitably affect the user experience. We thank our customers for their understanding and tolerance.

Thank you for your concern and support for Bingde convenience store. Today's delivery has returned to normal.

Thank you again for your support and love for Bingde!

Letters from all employees of the company.

20xx165438+1October 26th

Letter of apology to customers 5 Shanghai xxx Dear friends:

Hello! Xxxx Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx. For eight years, you have been with xxxx and witnessed the growth and development of xxxx. Xxxx is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!

On July 26th, 20xx, xxxx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in xxxx, and fully feel the freshness and health of "no pesticides and no fertilizers" xxxx, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

I am here to convey

Salute!

Xx，xx，XX，XX

Letter of apology to customers 6 Dear General Manager xx,

Hello!

First of all, thank you very much for your concern and support for our cooperation. We are very concerned about your "xx performance report" and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of xx Co., Ltd., I sincerely apologize for all the serious violations committed by salesman xx during his dispatch! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to customers who have always trusted and supported xx in some areas, and also caused irreparable great losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.

In view of xx's serious dishonesty, it damaged the reputation of our company and customers, lied about information, cancelled accounts with fake tickets, lied about false accounts, borrowed money from customers and accepted kickbacks, which caused serious reputation damage and brought extremely bad influence. For the normal and orderly development of business and a good corporate image, our company decided to make a decision on dealing with xx from now on.

At the same time, the company will compensate you and yourself for the losses caused by xx during this period. The compensation includes: xx and other related expenses, which shall be paid by Sun, the sales manager. Once again, I apologize for all the troubles caused by xx during this period!

I hope your company and Mr. Lin will continue to trust and support xx in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!

Apologizer: xxx

20xx year x month x day

Letter of apology to customers 7 Dear General XX:

Hello!

First of all, thank you very much for your concern and support in the cooperation with our company. I have received your "Information about All Staff of XXXX Co., Ltd.", which has caused some psychological harm to customers in some areas of XXXX, and also caused irreparable great losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.

Whereas XXXX has made the following decision:

Employee XXXX compensates your company and yourself for losses, including: XXXX, XXXX. I'm sorry for all the troubles caused to you during this period!

I hope your company and Mr. Lin will continue to trust and support XXXX in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!

I am here to convey

Salute!

Letter of apology to customers 8 JD Dear customers. COM:

In "1 1. On the eve of "1 1", all of you worked very hard and achieved excellent results in the battlefields of "killing cats", "destroying the country" and "sweeping Ning". Especially the hand-drawn draft of Weibo's creative propaganda, such as "JD. COM uses the most bottomless ","donkey stepping on a bird "and" home appliance friend ",which makes people dumbfounded.

As a start-up company, Fruit Powder Kitchen is not qualified to join the hot front line, but it also wants to do its part for the "Double Eleven" War in JD.COM, do a good job in logistics and provide you with good catering and distribution at 4: 00 in the morning.

On June 24th 10, a JD.COM partner complained that the quantity of Xibei food was too small. After we received the news, we checked it immediately because we didn't explain our products to our customers. We are very sorry for this, which has affected your mood.

Our concept is to provide safe "light meals" service for white-collar workers. On our menu, Xibei and Jin Dingxuan's meals are simple meals developed by us for the white-collar lunch market, which is convenient for one person to eat. For example, Xibei's fried Chili with canned meat, the food in the canteen is around 50 yuan, and 1: 1 rice 25 yuan developed by the fruit powder kitchen.

Because some customers reported that there was little rice in Xibei before, we changed it to Meizhou snack (a subordinate brand of Meizhou Dongpo Restaurant). As a result, the vegetables and rice delivered to customers are packed in two boxes. Our original intention is for the sake of customers, but it may make customers misunderstand that the quantity of dishes we provide is small.

By developing simple meals in well-known hotels, we can solve such a problem: white-collar workers are obsessed with a dish in the restaurant, but it is inconvenient to eat it by themselves, so they can only wait until the weekend and make an appointment with three or five friends to satisfy their cravings. After the fruit powder kitchen develops the dishes of famous shops into simple meals, white-collar workers can eat them whenever they want.

This is the most essential difference between a fruit powder kitchen and a family food party. It is equivalent to the difference between sea fishing and sipping. Haidilao is a group of friends who rinse hot pot, and Xiabu Xiabu is a person who rinse hot pot. In essence, they are both hot pots, but they have different experiences. In the future, we will develop more light meals in restaurants.

We are still on the road to starting a business, and there are still many shortcomings. We hope to get the support of our partners in JD.COM. Of course, this is no reason for us to make excuses for ourselves.

In any case, as long as our service is poor and customers feel uncomfortable and dissatisfied, it is our failure. For this, we sincerely apologize to our partners in JD.COM.

We will make up for our mistakes with practical actions!

xxx

date month year

Letter of apology to customers 9 Dear xxx:

Hello!

Recently, due to the abnormal noise of xx in the building, it has brought a lot of influence and inconvenience to you and your family. On behalf of xxx team, we would like to express our deep apologies to you and your family!

Thank you sincerely for your close attention and strong support in the process of xx project from early construction to smooth delivery. As the representative of high-end quality real estate in xx city and even the whole country, xx project embodies the intention and wisdom of our xxx team and brings together many owners and customers who advocate high-end quality life like you, for which we are deeply proud and responsible.

Looking at the architecture at home and abroad, reviewing the construction and debugging of xx project once again confirms the law that "architecture is always a defective art". Even if a lot of preparatory work is done and the design and construction are strictly controlled in the process, problems cannot be absolutely avoided. However, we promise that through careful investigation and prevention in advance, timely response and thoughtful service, all possible problems will be avoided in advance and problems that have already occurred will be solved quickly. We firmly believe that only by building and constantly improving high-quality real estate projects and providing meticulous and thoughtful property services can we live up to the choice and trust of you and other owners and customers and fundamentally strengthen the brand of xx Group.

At present, the problems you found have been thoroughly handled and solved. We are deeply sorry for the impact and inconvenience caused to you and your family. We sincerely ask you to give more understanding and continue to support our work. * * * will create harmony and happiness with xxx real estate and xxx property family, and * * * will promote and realize the continuous improvement of xxx real estate brand value and xxx property service reputation.

On the occasion of Mid-Autumn Festival and National Day, on behalf of xxx team, we would like to extend our most sincere thanks and best wishes to you and your family. Thank you for your constant support and help. I wish you and your family a Mid-Autumn Festival reunion and a happy family!

xxx

date month year

Letter of apology to customers 10 Dear users,

As the factory is located in Yaan, Yucheng, it rained heavily in recent days, and our high-voltage transformer needs maintenance, so our company sincerely apologizes for the short-term shortage in the market.

Please forgive the inconvenience.

In order to solve this problem as soon as possible, the maintenance personnel have been working overtime for several days. Now that the company has entered normal production, I believe we can solve the supply problem for you soon. Our customers can call 0835—34883xxx or 1357623xxx at any time for information, and Seaver will serve you wholeheartedly.

Xx company

Letter of apology to customers 1 1 Dear members and friends of Shanghai XX,

Hello! XX Group has been deeply loved by its members and friends since it settled in Shanghai in. For eight years, you have been with XX and witnessed the growth and development of XX. XX is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!

On July 26th, XX ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and fully feel the freshness and health of XX without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

Shanghai XX group

Letter of apology to customers 12 Dear friends,

Since I started the WeChat business, I apologize for the troubles caused by friends circle advertisements, and thank my friends for their unconditional support and trust. Be a real person, do business, and be honest and trustworthy! It is my principle to promote good things, not to touch low-end deceptive things and not to recommend them to any friends! Finally, thank you again for your support, tolerance and understanding! Good people are safe all their lives.

Apologize

Xx，xx，XX，XX

Letter of apology to customers 13 Dear customers,

Since the new factory of our company was put into operation on xx, xx, the production capacity has been improved to a certain extent. However, due to the fact that part of our current twist production process is manual operation, and the automatic production line equipment is still being installed and debugged, product sales have been in the peak season since the end of August, and our current production capacity growth can't keep up with the substantial increase in customer sales in the national market, and the supply of goods can't fully meet the needs of customers, which leads to your goods not being delivered on time and in full according to the order, which affects your sales. We are here to express our deep apologies to you!

In order to solve the current gap between supply and demand, our company has increased the recruitment of production workers, planned to add two new production lines, and stepped up the installation and debugging progress of automatic production line equipment. It is expected that the production capacity of our company will be fully relieved in the near future.

Thank you for your understanding and strong support!

I am here to convey

Salute!

Apologize

Xx，xx，XX，XX

Letter of apology to customers 14 Dear:

Hello!

If you look forward to the baby you bought at xx's house every day and it is delivered to you now, you are disappointed frequently; If you open the box with full expectation, but find that the baby has some defects because of the bump in transit, xx family members express their deep apologies.

These are not what we want to see, we just want to present the best baby and the most intimate service to our relatives. Chenchen, the manager of xx's home, can't wait to turn into meatballs and roll to relatives to give you a few punches, just to resolve your depressed mood.

Secretly tell you, the xx family is a tough guy from the store manager to the packer. MengMeng's family is actually a "cute man's family". Our greatest advantage is frankness in character, frankness to customers and frankness to preferential treatment. In view of our tireless pursuit of creative products and serious attitude towards fashion life, since the opening of MengMeng House, the cute baby has greatly increased the store's performance, and the excellent service has made the performance even more impressive.

In the future, we will continue to work hard to present more perfect babies and more thoughtful services for our parents.

Dear, thank you for your constant support. All xx family members are deeply sorry for this anxiety and trouble. Thank you for your understanding and tolerance.

Apologizer: xxx

20xx year x month x day

Letter of apology to customers 15 First of all, I want to say thank you to the buyers who bought clothes to support the store activities. Secondly, I'm sorry for the misunderstanding caused by the delay in delivery.

Now I want to explain this activity to the buyers.

Soon after opening the store, we invested in Taobao with great enthusiasm and xxx. We have been working hard, learning bit by bit, improving bit by bit, and the business of the store has gradually improved.

As a new store, registration for various activities is always rejected, so we almost gave up.

On July 5th, 20xx, a message suddenly popped up on Taobao, informing us that the love taobao activity we signed up for had been approved. This is undoubtedly a pie in the sky, which is good news for us.

As we have no experience in participating in activities, we were both excited and nervous when we received this notice.

The event was launched as scheduled, and information about orders and payments kept popping up. Unexpectedly, we really didn't expect so many people to place orders, and soon our inventory was used up. Because the activity required that the baby could not be taken off the shelf during the activity, we immediately found the manufacturer to handle it, but the result was a bolt from the blue.

Wuhan is one of the three furnaces. I think we all know that because it is too hot in Wuhan this summer, all the workers in the garment factory went home early for a holiday. At this time, there are no workers in the factory and there is no way to complete the processing.

Faced with such a situation, we are all like ants on hot bricks. Only one customer service staff is left to receive customers, and others go out to discuss processing matters with manufacturers. Sadly, the answers given by various manufacturers are helplessness, sadness, loss and fatigue. What should we do?

I have been rejected by the original factory of this dress twice before. Finally, I decided to have a try. After meeting the factory boss, I stabilized my mood and continued to discuss with him. Finally, the boss was moved by our sincerity and persistence and decided to help us. But at present, I can only recall the technicians around Wuhan for processing and production.

Obviously, there is a shortage of manpower, so during the activity, several of us spent time in the factory, monitoring the manufacturers every day to ensure the quality of clothes, ensuring that the best clothes are delivered to the buyers, helping to pack them, saving time. This is a very special experience, very tired and nervous, but very happy, because we can fulfill our promise to the buyer.

At 5 o'clock on the morning of July 9, the first batch of goods was ready (we carefully checked every piece of clothes), and we quickly sent the clothes to the company for packing. What's more tragic is that the printer suddenly broke down and it was really ineffective. There's nothing we can do. We have to write and pack at the same time. From morning till 4 o'clock in the afternoon, we all ate dinner. When handwriting hurts, we changed to packing, and our eyes hurt again.

We only finished 2/3 of the bag, and it was too late. We must deliver the finished packing first, and then continue to pack the others. Until three o'clock in the morning, we finally packed all the express delivery. During this period, we ate a bowl of instant noodles and fell asleep exhausted.

On the morning of July 10, the staff of the courier company came to pick up the remaining packages, and our hearts were finally put down.

20xx-7- 10 all delivered in the morning, and the promised delivery date was one and a half days ahead of schedule, so we are trying to meet the requirements of buyers.

We learned a lot from this activity. We are very grateful to the buyers for their support and understanding in this activity, which enabled us to successfully complete all deliveries. However, we still have to say sorry, and we can't guarantee that it will be delivered on the exact day after you shoot the clothes. Finally, I hope that buyers will be lenient and don't give bad reviews because of delivery and express delivery. At the same time, if there are any quality problems with the clothes, please contact customer service first.

Sorry, thanks again! ! In addition, we will continue to improve working conditions and provide better services to buyers. At the same time, we will expand our strength and open our own factory in a short time, hoping that more buyers will come to join us in the future. ...

Apologizer: xxx

20xx year x month x day