Where are the application materials of the Youth Civilization and the deeds of the Youth Civilization?

Ji' an Ji Fang property service co., ltd

Customer Service Center Youth Civilization Application Materials

Ji 'an Ji Fang Property Customer Service Center has 14 employees, including 2 from party member. More than 97% of them are young employees under the age of 35, and more than 57% have college education or above. It is the most combative youth group.

Focusing on the goal of striving for "Youth Civilization" at the municipal level, the customer service center takes "sincere service, the owner first" as its purpose, takes "service starts from the heart" as its slogan, advocates professional civilization as its core, and takes the construction of youth league branches as its basic point to vigorously carry out various civilization creation activities, so that this young team can continue to grow and develop and make unremitting efforts to strive for "Youth Civilization".

First, people-oriented and strengthen the foundation.

In the practice of creating the Youth Civilization, we always regard the construction of the "learning" Youth Civilization and the training of "learning" young workers as the important contents of the creation activities, so as to comprehensively improve their political theory and professional and technical quality and improve their innovation ability. First, adhere to theoretical guidance and improve political quality. With the goal of improving quality and promoting development, we should pay close attention to the political study of young workers, strictly adhere to the political study system, organize young workers to study politics once a week, and organize a forum for young workers once a month in combination with their work practice to remind themselves to establish a correct world outlook, outlook on life and values, keep in mind the mission of youth civilization, work hard, serve sincerely, and put the master first. The second is to improve the cultural level based on the construction of bookshelves. With the guiding ideology of "study hard, study hard and study hard", the "three good bookshelves" have been established in the collective. By formulating the book lending system and book management system, the three links of book distribution, book management and book use have been improved, and a learning exchange stage has been built for young workers. The third is to carry out professional study and update the service concept. Relying on the company's learning center, insist on learning the theory, policies and regulations of property management once a week. Through concentrated study, spare-time study, exchange of learning methods and experience, and case analysis in practical work, the learning effect is remarkable, among which 1 young workers have obtained the qualification certificate of national property management engineer this year. Reading creates an educational atmosphere and enhances the appeal and cohesion of youth civilization.

Second, management-oriented, innovative ideas

For the customer service center, the ultimate goal of the "Youth Civilization" creation activity is to be reflected in the high-quality, efficient, civilized and thoughtful work results. In recent years, according to the key points of window construction put forward by the company, combined with the actual work, we have used our brains and made practical moves in the construction of Youth Civilization, so as to be responsive, rewarding, busy and enthusiastic. With standardized behavior and high-quality service, it fully demonstrated the elegant demeanor of youth civilization, realized the standardization of "number creation", shaped the good image of "window unit" and went out. First of all, we constantly pursue and strive for success in our work practice.

Call the work goal of "four first-class" (first-class team, first-class service, first-class management and first-class performance) the slogan of "service starts from the heart", comprehensively strengthen the management of customer service personnel, standardize various charts, responsibilities and systems, and make the creation of "Youth Civilization" develop in a scientific, institutionalized and standardized direction. The second is to clarify responsibilities and strengthen basic management. According to the management method of "Youth Civilization" formulated by the superior organization, a distinctive, easy-to-operate and practical management system has been formulated, and daily supervision, monthly inspection and quarterly evaluation have been adhered to, and collective self-construction and management of "Youth Civilization" have been strengthened. In recent years, the service quality, level and owner satisfaction of the center have been significantly improved. 20 10 won the honorary title of price integrity unit issued by the price department, and Yangming Garden Area B won the honorary title of property management demonstration community in our city; 20 1 1 was rated as an advanced unit of property management in the downtown area of Ji 'an and a unit with good price integrity (A). Wanfu Garden was rated as a demonstration community of property management in our city, and Yangming Garden Area A was rated as a civilized building, which achieved good social benefits and was praised many times in the standardized operation inspection of higher authorities.

Third, take honesty as the foundation and carry forward the new style.

The main purpose of the activity of "Youth Civilization" is to advocate the moral fashion of dedication and selfless dedication. We focus on strengthening the "three virtues" education of young workers and vigorously build a "dedicated" youth civilization. First, strengthen moral education. We take thoroughly implementing the "Implementation Outline of Civic Morality Construction" as the action guide for building a "dedicated" youth civilization. Through the implementation of the "four ones" work law, young workers are always reminded to set an example of morality, civilization and dedication. By collecting work maxims, the collective educates and guides young workers to be "patriotic and law-abiding, honest and courteous, united and friendly, diligent and self-reliant, dedicated and dedicated", thus cultivating their intangible sense of dedication and truly making "youth civilization" a beautiful landscape showing the implementation outline of collective youth's practice of civic moral construction. The second is to deepen credit construction. We make great efforts to quantify the demonstration actions of the credit construction of the Youth Civilization, do a good job in the "credit construction" publicity card, and let "honesty-oriented, keeping promises, performing duties and taking the lead in setting an example" penetrate into the hearts of young workers. We have also successively launched the selection and evaluation criteria for "Star of the Month" and "Star of Excellence". At work, we always adhere to high standards and strict requirements, starting from details and small things, strengthening the heart, brain and feelings of customer service personnel and caring for customers; Through the comprehensive evaluation of dedication time and performance, the selected young workers were given "photos on the wall, names in magazines and bonuses in hand", which greatly mobilized the enthusiasm of young workers to love their jobs and be dedicated. The third is to actively advocate voluntary dedication. Center employees will be on duty when they need to work, whether they go to work or get off work. One night in June last year 1 1: 00, the customer service center received a report that an old lady at the west end of Xiyuan Community was unconscious, wandering around the community, smelling like shit, and no one wanted to go near her. After the customer service staff arrived, they knew who she was and where she lived, helped her take it home, and informed her family to take care of her. Her family is very grateful. One evening in February, 65438, after work, the customer service staff found that a shop was on fire, and immediately notified the security personnel to put out the fire together, thus minimizing the loss. The host sent a banner to express his thanks. At the same time, the center revolves around "love my family, give love and pass on happiness"

Extensive activities on the theme of "learning from Lei Feng" were carried out, and holidays were used to actively promote send warm and send fresh air to employees of the company and all walks of life, which was well received by the masses.

Through striving for excellence, the management system of the center is becoming more and more scientific and standardized, the quality of employees is greatly improved, and the entrepreneurial spirit and professionalism are gradually enhanced. However, there is no end to creation. We will participate in the declaration of the municipal "Youth Civilization" as a new starting point, work hard, forge ahead in unity and strive for the greatest achievements.

Ji 'an Ji Fang Property Service Co., Ltd. 20 12 March 30,