5 annual work plan of the property.

The work plan itself is a framework. Only by putting the work in the framework can we comprehensively consider, analyze and evaluate all aspects and set up a response plan for possible situations or problems. The following is my annual work plan for the property, hoping to provide you with reference.

Annual work plan of real estate 1

A, the public * * * long-term environmental protection plan

1, make a monthly work plan for greening and cleaning.

2. The environmental management department of the company regularly or irregularly inspects and guides the greening and cleaning quality of the management office every week.

3, according to the greening of the office building/branch/office, make a monthly work plan.

4. Organize greening personnel to carry out all kinds of tree shaping and pruning work in each community.

5. Take measures to cut off the tops of tall and dangerous trees and take precautions for greening safety.

6. Enhance the disaster prevention and resilience of community greening. Further enhance the awareness of crisis management, prevent and respond to natural disasters such as drought, typhoon and freezing in advance, ensure that materials and measures are in place, safeguard the safety of life and property in the community, and ensure a good green landscape.

7, according to the requirements of the relevant functional departments of the municipal government, regularly do a good job of disinfection of the "four pests" in important places of public environment and surrounding green space, and reach the standards of health and epidemic prevention departments.

8. During the greening maintenance period, the basic principle of "prevention first, comprehensive management" should be implemented, and preventive measures and comprehensive management should be implemented according to the occurrence law of pests and diseases, so as to create a good environment conducive to the growth of flowers and trees and improve their ability to resist pests and diseases.

9. The director of the management office analyzes and summarizes the environmental records of the public every month, and handles the existing problems in time.

Second, the public environment short-term arrangements

1. Understand the configuration of greening plant varieties in office buildings and parks in the shortest time and at the fastest speed, and make daily and weekly greening maintenance plans.

2. Understand the cleaning scope and characteristics of office buildings and parks, and make different cleaning time.

3, office corridors, floors, parking lots, bathrooms and other public * * * parts unified cleaning. Use special elevator cleaner to clean the elevator uniformly, and then use elevator brightener to keep the elevator bright, clean and free from stains.

4. Clean up the sanitary corner of the office building and the park uniformly, and remove the ground and ground stains.

5. Clean the bathroom according to different facilities, including wiping washbasin, faucet, countertop, mirror, exhaust fan, etc. Dry the floor with a dry mop and keep it dry and clean; Windows and doors, window sills, corners, ceilings, etc. Should be cleaned up in time; Spray an appropriate amount of air freshener every day to keep the air in the bathroom fresh and tasteless.

6, greening maintenance personnel daily patrol green space, and make a good record of greening patrol. Fill in the green maintenance work record every day.

7, greening maintenance personnel daily patrol potted plants in the office building, keep the leaves clean without dust, sundry, basin soil moist.

8, green belts, lawns in addition to weeds once a week, to ensure that no obvious weeds.

9, fertilization, pest control, pruning according to the following requirements:

(1) Insecticides: patrol the green space every day, and if there are pests, kill them in time.

② Pruning: Prune once a month, the key parts first, and remove dead branches once a week to keep the green plants clean and beautiful.

③ Fertilization: Newly planted plants should be fertilized to ensure good growth.

Annual work plan of property 2

First, improve ideological understanding and strengthen organizational management.

Since the reconstruction, our school has always attached great importance to campus greening and quality construction, especially campus greening management. The general affairs director is responsible for guiding inspection and strengthening management. Effectively ensure that the greening work is carried out solidly and effectively, and strive for Excellence in campus greening.

Second, strengthen campus greening and beautify campus landscape.

Our school was afforested when it was rebuilt. There are lawns, green belts and wisteria on the ground, which make the whole campus bloom in spring, flowers in summer, fruits in autumn, green leaves in winter, flowers in three seasons and evergreen in four seasons. This year, our school will also adjust the greening layout, check for leaks, add flowers and trees, and make the campus full of vitality and spring!

Third, strengthen regular education and strengthen the awareness of greening.

One of the routine education in our school is to educate students to love flowers and plants, not to trample the lawn, not to damage flowers and plants, and to water and fertilize more. Every year on Arbor Day, our school will carry out a nationwide activity of loving seedlings and protecting green, aiming at calling on all teachers and students to love flowers and plants, cherish green and enhance environmental awareness. Our school also actively uses speeches under the national flag, publicity columns, blackboard newspapers, theme class meetings and other forms to educate students, establish a sense of caring for flowers and plants and cherishing green, and create a campus atmosphere in which everyone cares, supports and participates in greening. Our school has designated the second week of the new semester as the campus greening publicity week, and the second week of March as the campus greening activity week, so as to intensify the greening publicity and activities, make the greening consciousness deeply rooted in people's hearts and put it into practice, and strive to make everyone on campus love greening, with greenery everywhere and scenery step by step.

Four, strengthen the management of greening maintenance, measures in place.

The school invests 50,000 yuan every year for greening maintenance and maintenance. The specific greening work is as follows:

In June and February-March of 5438+0, the existing flowers and trees on campus were pruned once, and the diseased, dead, withered and branches were removed, and the dead flowers and trees were replanted.

In February and April, the flowers and trees attached to the infrastructure will be transplanted, and all flowers and trees will be fertilized once.

In March, May and June, the flowers and trees on campus will be treated with pest control.

4.10 From July to June, all flowers and trees in the campus were normally maintained, and the second pest control was carried out in September.

5. 1 1 Fertilize all the flowers and trees on campus again.

June+February, 6.5438 Prune all flowers and trees on campus, and do a good job of safe wintering of flowers and trees.

Property annual work plan 3

First, strengthen the long-term management of community health and promote the continuous improvement of the overall level of environmental health.

1. Strengthen the supervision and inspection of the environmental sanitation of community residential quarters, and concentrate on cleaning up the disorderly stacking and cleaning up the sanitary corner.

2. Strictly punish disorderly posting and illegal small advertisements, and take a one-time centralized action to clean up and rectify the disorderly posting of shutter doors, small streets and shops in buildings within the jurisdiction. Establish a long-term mechanism to require community cleaners to find a place to clean and check regularly. Strengthen publicity and encourage residents to report disorderly posting to the community and urban management. Strive to create a civilized and clean living environment for the residents and deepen the cleaning and pasting work.

3. Organize Patriotic Health Month activities. April is the National Patriotic Health Month, and the mission and purpose of the patriotic health campaign are: "Eliminate four evils, stress hygiene, eliminate diseases, cheer up, change customs, and transform the country." All sectors of society will actively cooperate to consolidate the achievements of health creation, improve the living environment, raise health awareness, prevent the outbreak of various infectious diseases, do a good job in food hygiene, drinking water hygiene, environmental sanitation cleaning and the elimination of "four pests", prevent insect-borne infectious diseases and raise people's health awareness.

4. Insist on increasing pest control and disease prevention, strive to expand the coverage of "four pests" prevention and control, and effectively reduce the density of "four pests" in the whole jurisdiction. Organize and carry out unified actions to eliminate the "four pests" in the whole jurisdiction. Mobilize the whole society to participate, organize and carry out the "four pests" action in spring and autumn, as well as special actions such as eliminating the four pests in summer, killing mosquitoes in autumn and killing flies and cockroaches in winter, so as to comprehensively control the breeding and peak activities of the "four pests". At the same time, strengthen the disinfection of public places, organize voluntary disinfection teams to regularly remove the "four pests" of road green belts, reserved land and land to be built, and strictly control the density of "four pests" to prevent the occurrence and prevalence of vector organisms in our jurisdiction.

5, widely carry out community health publicity and education activities, and strive to improve residents' health awareness and quality, through the establishment of patriotic health publicity column, distribution of publicity materials, published publicity pages and other ways to widely publicize patriotic health work. Improve and enrich patriotic health content, report work information to superiors in time, and provide consulting services; Actively advocate a scientific, civilized and healthy lifestyle and civilized healthy behavior.

Second, widely publicize environmental protection and raise residents' awareness of environmental protection.

Creating a "green community" is a job to create a comfortable living environment for residents in the jurisdiction, and it is also a specific transactional job, which requires the joint participation of units and community residents in the jurisdiction and the joint maintenance of all community members. To this end, the community will actively cooperate with the district, street environmental protection, health, urban management and other departments to strengthen the inspection and supervision of the environmental protection work of the units under its jurisdiction. In order to guide the civilized lifestyle of community residents, encourage community residents to use environmentally friendly and pollution-free products and choose a green lifestyle. Energy-saving lamps are advocated in residential areas and dormitory roads, and energy-saving faucets are used in public places.

Third, vigorously carry out community greening work.

Community greening is an important part of environmental protection. The community will attach importance to community greening. Supervise all communities to be equipped with professional and technical personnel and related tools. Mobilize community residents to carefully manage the trees and flowers in the community, so that the green coverage rate of the community will reach more than 30%. Continuously improve the level of creating a "green community".

Property annual work plan 4

First, establish online communication channels for customer service centers.

Now, more and more customers like to inquire and exchange information online. Setting up the telephone number and email address of the customer service center under the homepage of the logistics head office is beneficial to facilitate contact and communication with customers, meet customer needs and improve service quality.

Second, establish a customer service platform.

(1) Establish a customer supervision committee. The board of supervisors and the owners' committee shall set up a customer supervision committee. Exercise or voluntarily exercise the supervision function of logistics services.

(2) Establish a quality inspection system. Change the internal quality audit of the property to cross-internal audit of each center (this work can also be exercised by the human resources department). .

(3) Do a good job in customer service and front desk service.

1. Customer reception. Do a good job in customer reception and coordination of problem reflection.

2. Service and information transmission. Including vertical-from the customer to the head office, horizontal-information transmission and exchange between properties, between customer service centers and centers, between customer service centers and relevant departments in the school, and other information consultation.

3. Follow-up and return visit of related logistics services.

4.24-hour service telephone.

(four) to coordinate the handling of customer complaints.

(5) Do a good job in customer reception day activities and actively collect and handle customer opinions.

(6) Establish customer files. Including family area, teaching area and student community.

(seven) do a good job in the suggestion box, blackboard newspaper and blackboard newspaper, warm tips and other service exchanges.

Third, continue to do a good job in iso quality inspection management, office work and customer service of the property management center, and continue to maintain customer service effectively with the energy center.

Four. Institution building

(A) the establishment of logistics company customer service center.

At present, the customer service department belongs to the energy center, and its office is located in the property management center. The function of serving the property system can be expanded and effective. However, the extension of customer service can be extended to the head office to provide institutional support for the logistics service industry of our school to become bigger and stronger. A customer service center is set up in the head office to facilitate comprehensive coordination of services.

(2) Having at least two staff members.

To do a good job in customer service, it is impossible to have only one manager. In order to change the abnormal state of only one customer service department in the past, college students come and go. The establishment of human resources is not less than two people, and the staff has a bachelor's degree, which is conducive to the establishment and steady operation of the customer service organization framework, changing the status quo of paying attention to one thing and losing another, and is conducive to gradually establishing norms and improving customer service.

Property annual work plan 5

First, standardize behavior, strengthen internal management and improve the quality of self-construction.

1, an employee of the dress management office, is on temporary duty.

2. For the residents, the customer service shall follow the requirements of the central procedures, and execute the working procedures such as being polite to others, resolving conflicts, serving with a smile, and praising in time.

3. Employees should go to work on time, and attendance and leave should be approved by the team and supervisor.

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1, carefully write the work log, file it and record it clearly.

2. Establish a daily cleaning and maintenance checklist and implement a work record book.

The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of employee's report, summarize, comment and induce the tasks completed in the previous stage, assign new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, report to the supervisor in time and ask for instructions.

4. Monthly statistics of home phone calls and visits. 2385 calls were received, of which 155 were from residents, 43 were suggestions, 69 were complaints from residents, 752 were public repairs, 740 were home repairs, 26 were other services, and 23 were praises.

5. Handle 457 1 cell id access cards, 380 car cards and non-motor vehicles.

6, establish and improve the file management system, all kinds of data and other documents collected are classified and filed completely, with a search directory and * * * 23 boxes. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Handle the door-to-door maintenance and repair problems in public areas in time. In half a year, the number of on-site maintenance services was as high as 740, and the number of public * * * areas was 752. Residential areas have a large amount of maintenance and few technicians. Technicians are required to be comprehensive, but also to undertake night maintenance work and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our master Zhang Liyong always rides a bike while carrying a ladder. From door to door, he always smiled warmly and explained and publicized the maintenance knowledge seriously.

Master Wang Xuelin "violated the rules" again and again to cooperate with the owners to buy materials (we generally require the owners to prepare materials themselves), and rode a battery car to the building materials market to find matching materials, and never applied for tolls and labor costs. In the busy maintenance work, he shared a part of Beiyuan maintenance work, running on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and apply for and decorate personnel to implement ab card management to prevent irregularities.

2. The management office has taken several ways to help residents solve their problems, such as water leakage in the house of the owner of residential decoration. On the one hand, it is reported to the school for handling, on the other hand, it is reported to the school to build a center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation of verb) Maintenance of daily facilities Establish a maintenance inspection system.

Maintain the daily facilities and equipment in the public * * * area, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely inspect, repair and eliminate the potential safety hazards of water supply and power supply systems, and report the problems of urinating and drying in public areas of residential areas to the school for preparation in time.

Six, standardize the cleaning service process, to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the zoning responsibility system, determine the work content by personnel and posts, and conduct regular weekly inspection system, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work. Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping work insists on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, propaganda and cultural work unity and cooperation, * * * with progress, carry out criticism and self-criticism, build a harmonious, civilized and innovative team, improve the quality of property service, publicize the service concept of property work and the center, ensure smooth communication channels, adhere to the correct service concept (reasonable and unreasonable), and provide the owner with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

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