Hotel training schedule and content

The schedule and contents of property training are as follows:

1. Business content training: training on charging contents, charging standards, charging basis and handling procedures.

2. Etiquette training: dealing with the proprieties of the owners (customers).

3. Post ability training: how to collect money, how to collect money, how to achieve customer satisfaction, and post-related legal knowledge.

4. According to the signed property management contract, formulate the property management plan in charge of the property project, and report the management situation to the company regularly. ?

5. Formulate the annual plan and budget of the Property Management Office, and organize the implementation after being approved by the company.

6. Supervise, manage and guide subordinate maintenance teams, nursing teams, cleaning teams and other team rooms to carry out their work.

7, according to the company's relevant management system and the specific situation of the property office, formulate the quality assurance system and management rules of the property office. 8. Complete other tasks assigned by the company.