Who is the community management unit?

Residential property is managed by the real estate administrative department of the local people's government at or above the county level. For major problems of property enterprises, owners can complain to the property management section of the local housing authority, which is mainly responsible for accepting complaints from owners' committees or developers.

The obligations and responsibilities of the property management company are as follows:

1. Major management measures shall be submitted to the industry committee for deliberation and approval;

2. Fulfill the property management contract and operate according to law;

3. Consciously accept the supervision of the industry committee and residents of residential quarters;

4. Accept the supervision and guidance of the real estate administrative department, relevant administrative departments and the people's government where the residential area is located.

Legal basis:

Article 42 of the Regulations on Property Management

The price departments of the people's governments at or above the county level shall, jointly with the real estate administrative departments at the same level, strengthen the supervision of property service charges.

Article 46

The realty service enterprise shall assist in the safety work within the realty management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work.

The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens.

Article 48

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.