Work plan of cleaning foreman in the second half of the year

Time flies and our work has entered a new stage. Let's make a plan for our future work. What problems should be paid attention to when writing a work plan? The following is my work plan for the cleaning foreman in the second half of the year (generally 5 articles). Welcome to share.

1 Work plan of the foreman of residential cleaning in the second half of the year I. Safety management

1) Do a good job in public security management in the park and maintain good public security order.

2) Learn various rules and regulations and job responsibilities, and provide special training for new employees. Continue to do a good job in the security of the park, ensure the normal order of the park, and provide a safe, comfortable and warm living environment for the owners. Ensure that no criminal cases have occurred within six years.

3) Strengthen the construction of the strength ladder team within the department and strive to cultivate the backbone.

4) Engage in fire safety work in residential areas, and strive to avoid fire safety accidents during the year.

5) Strengthen military training, and improve the overall military quality of department employees in 20XX years.

6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, define the work responsibilities and responsible persons of the security department at all levels, and reward and punish the lazy through inspection and assessment, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1. Manage and maintain the power, water supply and drainage, fire fighting, dialogue monitoring, public facilities and other equipment and facilities in the whole community to ensure the normal operation of all equipment and facilities in the community.

2. Strengthen the supervision and management of renovated houses.

3. Provide paid services for the owners; .

Third, the management of environmental sanitation.

1) In terms of environmental sanitation, according to the actual situation of the park, we should mainly clean the river and strengthen the salvage of leaves and moss. Make sure the river is clear.

2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the park, and ensure that the park is clean and beautiful.

3) The requirements of the cleaning department shall meet the requirements of the developer.

Fourth, call management.

1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2) Further raise the level of real estate charges and ensure that the charging rate is around 96%.

3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.

4) Improve the customer service system and process, and basically realize institutionalized management.

5) Strengthen departmental training to ensure that the level of customer service business is significantly improved.

According to the company's training policy, make a telephone management training work plan to improve service awareness and business level. The purpose is to carry out quality education for employees and promote their dedication to their jobs. Repeatedly strengthen staff training from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability, self-discipline, etc., and check and implement them in practical work, so as to improve the management service level and service quality and enhance the comprehensive quality of employees.

Fifth, improve the daily management of the management office.

Carry out ordinary people's work, improve the boss's satisfaction, standardize the daily work with the system, improve the park's public security, transportation, greening and public facilities maintenance, satisfy the boss, vigorously carry out paid services such as housekeeping service, garden maintenance and water and electricity maintenance, provide quality services for the boss, and manage a number of operations at the same time.

Six, according to the company's annual plan, building a civilized and harmonious community.

According to the company's annual management work plan, the focus of work in 20XX years will continue to focus on real estate safety management, strengthen service awareness, standardize service standards, and strictly abide by the laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company. According to the daily business assessment standards of the Performance Appraisal System, organize the training and study of employees in various departments, and define the post requirements. Draw up the feasibility plan for the owner's vehicle to stop according to the regulations; . Assist developers to carry out various sales activities, organize and prepare relevant departments.

In 20XX, Yindu Mingdi Property Management Office took a pragmatic attitude towards property service, took Donghu Property Management Company's first-class asset management level and the company's overall work policy as the direction, focused on the key work of developers, ensured the quality of various tasks and assessment indicators, and fully served the owners, and achieved good results in improving service quality.

In the second half of the year, the work plan of the district cleaning foreman is 20xx. With the strong support of the leaders of the group and the correct leadership of the manager of the property management company, the cleaning department adheres to the company purpose of "your satisfaction is our eternal pursuit", and has continuously developed and worked hard to successfully complete the task. In the year of 20xx, in addition to doing our job well and strengthening the concept of "service" as always, we should also develop our working ideas. This year, our department will focus on the following aspects:

1. Improve various management systems and form a supporting assessment and supervision mechanism. In a certain year, we will revise and improve various management systems on the original basis, change the passive state of "people managing people" in the past, and thus move towards a benign track of "systems managing people and systems restraining people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of supervisors and reduces personal subjective factors. In the work, it is more conducive to the future work to adhere to the "five-fixed" policy of "fixing people, posts, timing, calibration and tasks" and take effective measures for specific work, strengthen the management of operators and optimize the personnel structure.

2. Establish a service brand. The establishment of service brand is conducive to the visibility of enterprises, but also to the visibility of a department, to improve the influence of the department and enhance the cohesion of the department. At present, we provide housekeeping services for the owners based on the principle of "cleaning one household, cleaning one household and satisfying one household", which has won unanimous praise from the owners and established a good image in their hearts.

3. Determine two work objectives. That is to say, it can reach the hygienic standard of Grade A property in Qingdao and achieve the purpose of economic benefit. According to the orientation of the community and property services, our cleaning department will make unremitting efforts to create a first-class living environment for the owners, strictly implement the hygiene standards of Grade A properties, and strive to become one of the top ten property companies in Qingdao. While doing a good job in cleaning, we should do a good job in waste purchase and domestic service, minimize staff attrition and increase efficiency, and improve property economic benefits.

4. Be a domestic service company. On the one hand, due to the different quality of our cleaning staff and the different quality of work, the effect of domestic service is also different; On the other hand, the current form of rotation is not convenient for personnel management. A housekeeping company can guarantee the service quality and standardize internal management, and at the same time, we can also extract a certain service fee.

5. Establish a garbage transfer station. With the increase of occupancy rate of owners, there are more and more garbage in residential areas, and the removal and treatment of garbage is an important part of cleaning work. It is hoped that with the strong support of the group leaders, the transfer station will be established as soon as possible.

6. Unity, integrity and indivisibility of cleaning and greening. Cleaning and greening are all part of community environmental management. Without cleaning, the community will be dirty, chaotic and poor. Without greening, there would be no flowers and trees in the community. If they belong to different departments, there will be contradictions, mutual accusations and disputes between them years ago. It is suggested that the two should be merged into the Ministry of Environment.

20xx years, we have been working hard!

In the second half of the year, the work plan of the district cleaning foreman is 3 20xx. Under the leadership of the company and the correct guidance of the developer, the daily work of a property management office has been carried out smoothly, and the quality of security, engineering, cleaning and customer service has been obviously improved and improved, but it is weak in vehicle order management, public facilities and equipment maintenance, and internal personnel construction. 20xx will be a year for our property management work plan to be comprehensively upgraded, and we will make efforts to make up for the shortcomings and comprehensively upgrade to keep up with the development requirements of the company and developers. Specially formulated the 20xx clean management work plan:

A, cleaning personnel according to the working hours of the administrative logistics department system for daily cleaning work;

2. Be responsible for the sanitation and cleaning of corridors, elevators, elevator rooms, tea rooms and other public places in the company's office area, keeping all public places clean and tidy, the ground clean, free of dust and sanitary corners, and dragging them four times a day and one week with soapy water;

3. Be responsible for cleaning the conference room and VIP room before and after the meeting;

Four, responsible for cleaning the floor of the independent office, cleaning up the garbage in the office and public corridors, cleaning spittoons;

5. Keep the surfaces of stair handrails and window sills in public places clean and smooth, twice a day, and keep the environment beautiful;

Six, keep all the glass windows in public places in the line of sight without dust, cobwebs, traces, wipe more than once a week;

Seven, sink without soap, no stains, no dirt, do often wipe, keep the surface smooth.

Review and prospect of the foreman's work plan for the second half of the year. In the new year, we will, as always, maintain the previous achievements, keep up with the pace of the company's development, set updated goals for cleaning work, and create better performance for the company. The specific work is carried out from the following points:

1. Strengthen the ideological education of employees, stabilize the staff and strictly control the brain drain.

2. Focus on the professional skills and knowledge of cleaning personnel, formulate detailed training plans, and implement them in accordance with employee assessment standards.

3. Strictly improve the quality and service level of each employee, and resolutely eliminate employees whose moral fraud damages the company's reputation and affects their work.

4. Strictly control materials, reduce costs and improve economic benefits. In terms of cost control, in order to save money, we take the initiative to make suggestions and negotiate with the company's purchasing department. The cost of toilet paper used in toilets has changed from the original cost of 1 15 yuan to the current price of a box in 95 yuan, which saves 20 yuan. According to the usage, it will save more than 3000 yuan every year. Therefore, we will reduce the cost of other materials. In terms of income generation, we will provide more paid services for building customers, doubling on the basis of last year and creating more income for the company.

In the future work, I will drive all the cleaning staff of the building to carry out all the work smoothly in the coming year with tenacious fighting spirit and practical work style. At the same time, I also hope to exert my own waste heat in the company and work hard for a better tomorrow for property A.

Work plan for the foreman of residential cleaning in the second half of the year 5 With the development of China's economy, the scale of property companies has gradually expanded, and some large property companies will entrust cleaning to custody. So, what should be done to clean the residential property? Below, the residential property cleaning scheme is mainly described, and the cleaning services and tools are described.

I. Introduction of the Project

Residential property cleaning schemes generally include residential cleaning, residential public areas, underground garages and other occasions.

Second, the management system

According to the requirements of the property management company, provide a systematic and complete residential property cleaning scheme. After unanimous agreement, the two parties signed an agreement, and the cleaning outsourcing company established a management system according to the requirements of the property management company, as follows:

1. management system

1. 1 recruitment

Recruiting professional cleaners is a prerequisite for cleaning.

1.2 cleaning staff should receive necessary training before taking up their posts.

New cleaning staff should be trained in etiquette, gfd and simple work knowledge before taking up their posts, so as to ensure that they can quickly enter the work role after taking up their posts.

1.3 job skills and quality training for cleaning staff

Strengthen the training and management of cleaning staff in terms of tool use, routine operation flow and customer service, and strive to meet the technical requirements of qualified cleaning staff in a short time and successfully complete cleaning work.

1.4 Establish a reasonable and effective reward and punishment mechanism.

Establish an effective reward and punishment mechanism, fully mobilize the enthusiasm and initiative of cleaning staff, and ensure the quality and efficiency of residential property cleaning services.

2. Pre-job training

2. 1 company rules and regulations correctly understand the company rules and regulations and manage them with strict rules and regulations;

2.2 Daily work code of conduct enables trainees to master and strictly implement various standards;

2.3 Daily work operation specifications make employees familiar with and master work execution steps and completion standards;

2.4 Communication skills in daily work include communication with customers, communication with other departments in working procedures, communication within departments, communication with superior leaders, communication purpose, form and matters needing attention. , so as to improve the communication effect and achieve the purpose of communication;

2.5 complaint handling process and basic skills; Master the complaint handling process and basic skills;

2.6 The detailed rules for the implementation of related work and the specific operating standards are formulated within the department according to the characteristics of the project, so that each trainee can standardize the operation;

2.7 Service awareness and responsibility awareness Improve service awareness and enhance responsibility awareness, so that every basic work can be effectively completed;

2.8 Emergency handling of emergencies: Conduct emergency and emergency sensitivity training repeatedly, so that all employees can master the emergency handling process and self-help and mutual rescue methods;

2.9 Other training contents shall be determined according to the phased work arrangement of the Management Office.

Third, job responsibilities

1) Cooperate with the Property Management Office, be fully responsible for the arrangement, inspection and supervision of the cleaning and hygiene work in the community, and have comprehensive cleaning business skills;

2) Be responsible for arranging, following up, inspecting and supervising the work of cleaning foreman and cleaning staff, handling complaints about cleaning service in time, checking employees' attendance, gfd and labor discipline every day, paying special attention to the construction of service consciousness, and striving to improve work quality and efficiency;

3) Organize the cleaning foreman to seriously implement the instructions and tasks issued by the company and the property management office, set an example and lead employees to complete the tasks assigned by superiors;

4) Responsible for applying for cleaning supplies and tools and controlling material consumption;

5) Make inspection records every week, adhere to the meeting before and after work, summarize, arrange and implement the work every week and report to the company in time;

6) Keep improving, constantly learn business skills and management skills, be familiar with the cleaning tasks and cleaning plans within the jurisdiction, and understand the operating procedures and standards of cleaning;

7) Pay special attention to the construction of environmental awareness, pay attention to environmental impact, and implement specific measures to save energy and prevent pollution;

8) Adhere to the daily health inspection in the community, and discourage and stop unsanitary and uncivilized phenomena and behaviors;

9) According to the community health cleaning plan, formulate specific work plans and put them into practice;

10) Complete other tasks assigned by the company and the property management office.

Fourth, the basic requirements

1) Under the direct leadership of the company and the Property Management Office, be fully responsible for the cleaning and hygiene of the building;

2) According to the inspection standards and methods of cleaning service, the quality score of cleaning and hygiene management in the whole community is above 90 points;

3) There is no out-of-control event of environmental factors in this department.