Summary of property manager's probation work

Summary is a written material to analyze and study the experience or situation at a certain stage of work, study or thought, which plays a connecting role in our study and work, so we should make a good summary and write a good summary. How to write a summary is correct? The following is a summary of my careful arrangements for the probation period of the property manager, hoping to help everyone.

Summary of property manager's probation work 1 Time flies. In a blink of an eye, I have been working in Jiuda Property for more than a week.

I vaguely remember the first day of work, a little excited and a little nervous, but it was quickly melted by the harmonious and cheerful atmosphere in our office, and the whole person relaxed.

I am lucky to meet our colleagues and leaders, and let me get in touch with the knowledge of property management bit by bit from a layman who can't find the door. I want to thank them for providing me with those materials, which contain many very detailed parts. They know me like the back of their hand. Let property management enter this door. At the same time, our master of engineering is also very patient with me to get familiar with the environment and the specific location of some specific matters involved in my work. Of course, our supervisor and director Zhang are also very concerned about my situation. Although the director is always busy at work, he often asks my colleagues in our office about my work, whether there is anything I don't understand and so on. Director Zhang usually contacts more leaders. However, it always gives people a very easy-going and friendly feeling. The training I usually receive really helps me a lot, which helps me to integrate into my work more quickly and find the method and order of learning these complicated materials.

Finally, I want to thank all my colleagues in our office for their enthusiasm and concern. I will try my best to turn myself into a dry sponge and absorb all their efforts and encouragement. I hope I can master the workflow and property management more skillfully, and one day I can pay what I have learned for them, which can help them reduce some workload.

Summary of property manager's probation period 2 Looking back on my work in the past six months, with the support and help of company leaders and colleagues, I strictly demanded myself and completed the work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work in the past six months is summarized as follows:

First, the daily work of the customer service department

Customer service is a brand-new field of work for me. As a worker dealing with customer relations, I clearly realize that the work of customer service department is the hub of the whole company, which connects the connecting link between the preceding and the following, communicates inside and outside, coordinates the left and right, and contacts the four parties, and is the center to promote all work towards the established goals.

There are many things to do, such as document processing, file management, document approval, accepting customer complaints, checking out and handing over the house. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.

1, timely understand the situation of houses to be delivered, and provide basis for leaders to make decisions. As a well-known enterprise in the real estate development industry, housing delivery is the top priority. The company set up a housing delivery working group. As a member of the team, I made use of all favorable resources, took effective measures, actively communicated with relevant personnel at the case site and the construction site, and timely fed back the housing information, work progress and problems I learned to the leaders and the general manager's office, so that the company leaders could grasp the progress of the housing delivery work in the shortest time, and further arranged the delivery work on this basis.

2, straighten out the relationship, create a department workflow. At the beginning of the establishment of the department, almost all work was started from scratch. Over the past six months, the department has achieved the goal of familiarity and harmonious interpersonal relationship, and has made positive preparations for future coordination and exerting the ability of various departments to solve work problems.

3. Do a good job in the company's writing, and draft documents and reports. Earnestly do a good job in sending, receiving, registering and handing over relevant documents of this department; Department documents, approval forms, agreements, etc. shall be filed, data shall be filed, and customer data shall be managed.

4. Accept customer complaints and timely coordinate with relevant departments to properly handle them, and actively respond to the "five spirits call" of group employees. Give full play to the advantages of your own department. 1. Anxiety in work attitude, high sensitivity to customers, taking customers' affairs as their own business, high responsibility and high sensitivity. Second, the ability of resource integration and promotion is strong, which can promote the resources of the whole company to tilt towards customers and solve customer problems. Predict the owner's behavior and demand, fully consider the cost and marketing, and conduct appropriate guidance and control. Limit their unreasonable expectations and improve customer satisfaction.

Second, strengthen self-study and improve professional level.

Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past six months. Through continuous study and accumulation, I have gained work experience in this department and can calmly deal with various problems in daily work. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Three. Existing problems and future efforts

Over the past six months, I have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects: First, I have been groping while doing a lot of work, so that I can't work with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated.

In the future work, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to do it: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Improve their own business level. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

Summary of property manager's probation period 3 Dear leaders at all levels of the company:

Hello! First of all, thank you for giving me the opportunity to work, grow and study in xx Property Management Company. During the one-month probation period, my main job is to be familiar with the environment, personnel and institutional processes. Through learning, I am familiar with the whole operation process of the company's projects. At work, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, and at the same time actively sharing worries for the leaders and giving good ideas; Ask colleagues modestly for questions you don't understand about the project, and constantly improve and enrich yourself. I hope I can integrate into my work as soon as possible and make greater contributions to the company. With the help of the company leaders and the cooperation of all the staff, I worked for more than xx months and reported my work during this period. First, fully familiar with the environment, system and process of the company and project personnel, and feel the corporate culture of the company.

When I joined the company, under the leadership of xxx, all the employees in the company were full of enthusiasm and enterprising, showing a vigorous company atmosphere. Encouraged by this good corporate culture, I quickly put myself into my work.

Second, correct mistakes and make reasonable suggestions. Due to various reasons in the early stage, the work of the property management service center is relatively backward, especially in engineering maintenance. Through efforts to deal with them one by one, fully investigate and study, and scientifically and reasonably implement various matters explained by company leaders; Reasonably combine the property management characteristics of farmers' resettlement houses; On the premise of referring to the operating rules of the same industry, the property management of this project has been adjusted.

Third, standardize the management system and improve the project execution ability. After receiving xx project, talk to employees one by one to enhance understanding, and use regular meetings and temporary meetings for training, including national, provincial and municipal standards such as property management regulations, decoration, building quality standards and shelf life. Find problems and hidden dangers in work, explain and learn to eliminate them in time, and improve and establish some rules and regulations on the basis of making good use of the original system; 2. The weekly service implementation system of the Security Department; 3. Distribution scheme of cleaning service workflow; After preliminary standardization and adjustment, every employee truly takes responsibility to people and rewards and punishments to people; Conduct regular training and assessment to effectively improve the professional service knowledge and skills of employees. At present, the service consciousness and customer service ability of the project staff have made great progress. After more than a month's work, although some achievements have been made, there are still some shortcomings. For example, the maintenance of other projects cannot be completely solved in time, and we are trying to solve them one by one. I believe that under the leadership of General Manager Ye and the support of company leaders, the work of Guilin Cuidao Property Service Center will definitely make greater progress.

xxx

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