4 cases of good communication skills

In an industry where more and more talents are gathered and the complexity of work is getting higher and higher, the communication ability of talents in the workplace needs to be improved urgently. Below I have compiled good communication skills cases for your reference.

Good communication skills case 0 1 case:

For example, in a mid-range residential area, the developer has signed a contract with the property company to keep the appearance of the property beautiful, and no one is allowed to close the balcony. However, this clause is not clearly stipulated in the sales contract between the developer and the owner, so when the owner wants to close the balcony and is rejected, he is angry at the property, and many owners unite to refuse to pay the property service fee. The property company did not take the opposite approach to the owner, but considered it from the owner's point of view and tried to understand the motivation of the owner's behavior. Through many on-the-spot investigations and studies, it is found that not closing the balcony will indeed cause inconvenience and hidden dangers to the owner's life and safety because of the large sandstorm in the city. However, developers believe that allowing the balcony to be closed will affect the appearance of the external wall. After careful consideration, the property management company believes that it should proceed from reality, people-oriented, and consider leaving a living environment for the owners as the primary factor. Through repeated negotiations with the developer, it is finally reached that the balcony can be sealed, but the specifications and materials should be unified, which not only meets the requirements of the owner, but also does not affect the appearance of the external wall. The owner also realized that it was an agreement with the developer to prohibit the property from closing the balcony. It is also considered from the perspective of maintaining the overall appearance of the community and for the benefit of the majority of owners. After empathy, the two sides clarified the misunderstanding and shook hands.

Transposition consideration

Empathy refers to a psychological experience process in which people put themselves in others' shoes, which is an indispensable psychological mechanism for good communication. Objectively, we are required to connect our inner world, such as emotional experience and way of thinking, with each other and experience and think from each other's standpoint, so as to communicate with each other emotionally and lay the foundation for enhancing understanding. In the practice of property management, empathy is the most commonly used communication skill to solve endless conflicts. When there is a conflict between the property manager and the owner, the property manager should put himself in the owner's shoes, think from the owner's point of view, understand the owner's mood, guide them to put themselves in their shoes, understand the difficulties of the property manager and understand the contradictory practices, so as to solve the dispute.

Good communication skills case 02 case:

For example, Xiao Wang, the property manager, received a complaint from the owner that someone put a coal stove to boil water at the corner of the stairs of his residential building, which polluted the air and affected the past traffic. Xiao Wang found the owner of the coal stove, Mr. Li, to verify the situation and asked him to abide by the owner's statute. Don't put personal items such as coal stoves in public areas for your own convenience, which will affect the overall environment. Mr. Li ignored Wang's words and still put the coal stove in the old place, so Wang went to Mr. Li's house three times in a row and earnestly asked Mr. Li to respect the rights and interests of neighboring owners, but Mr. Li was very stubborn and insisted on putting the coal stove there. Mr. Yao is unreasonable, but the problem still needs to be solved, so Xiao Wang thought of asking Mr. Li's kind cleaner Xiao Hu to come forward and communicate with Mr. Li to persuade him to take the coal stove home. Then Xiao Wang asked Mr. Li's mother to help him with his ideological work. Mr. Li is a dutiful son and stresses brotherhood. After many efforts, the problem was solved. Multi-pronged approach is a very positive communication skill, and one road is blocked. Try to start from other aspects, seek various forces to alleviate interpersonal contradictions, thus solving disputes and promoting community harmony.

A multi-pronged approach

Multi-pronged approach, that is to say, it is difficult to solve the problem by the efforts of one party or one person alone. If we gather the strength of all parties and many people, the problem will be solved. As the saying goes? One hero and three gangs? Sometimes, relying on the efforts of property management personnel can't solve disputes with owners. We need to rely on the community, industry committees, government departments and other third-party forces to work together to solve the problem. Compared with property managers and owners, the third party is more likely to look at things objectively because there is no conflict of interest, and analyzing the gains and losses of both parties' faults from a neutral perspective is conducive to solving problems fairly and justly. In the actual communication process, multi-pronged approach not only refers to the use of third-party forces, but also includes the flexible use of other forces, such as the reasonable family members of the owner's family and other property management personnel who are familiar with the owner.

Good communication skills case 03 case:

For example, the owner, Mr. Zhang, has always had a good relationship with property management personnel. When the property management company needed help in the activity, he made a lot of efforts. However, when he proposed to keep a boa constrictor at home, the property management staff resolutely opposed it, because there were specific provisions in the owner's statute that the owner could not keep some dangerous animals at home. If Mr. Zhang has a python at home, if he forgets to close the door one day, the python will swim out, which will bring great threat to other owners. Mr. Zhang thinks that the property management staff is too boring and not accommodating at all. The property manager explained the situation to him and said that if Mr. Zhang had any difficulties, the property manager would give him the most enthusiastic help. Mr. Zhang finally understood the practice of property management personnel and restored good relations with them. Human feelings belong to human feelings, principles cannot be flexible, and boundaries cannot be blurred. Should be appropriate.

appropriate

Just right, just right, not too much and not too bad, which means to do or speak appropriately. On the contrary, if one divides into two, not more than one point, not less than one point, and the sense of proportion is properly grasped, the potential crisis can be resolved and all kinds of emergencies can be handled skillfully. Interpersonal communication in the practice of property management is a complex art, and interpersonal communication is driven by interests, and more is emotion. Property management personnel establish deep feelings with owners, who trust property management personnel and care about owners, but this does not mean that they can ignore principles and sometimes have to distinguish between public and private. Otherwise, they always consider human feelings instead of principles, which will disturb the order of property management and affect management efficiency.

Good communication skills Case 04 Communication is a process of transmitting and feeding back thoughts and feelings between people and groups, so as to achieve ideological consistency and emotional smoothness. Communication is the prerequisite for you to do a good job. Only through communication can superiors, subordinates and colleagues understand what you mean, promote each other and finish the work better and better.

Communication itself is deep communication with others, with a clear purpose, that is, to solve specific problems through communication. However, any contact object is a person with his own independent interests and will. Investing energy and carefully implementing communication may not achieve the purpose of understanding and recognition. Without careful treatment, it is bound to be difficult to obtain good and effective communication results. Therefore, first of all, we should have a positive and prudent attitude. On this basis, we should prepare carefully, implement carefully, express artistically, listen attentively and give positive feedback.

Five requirements carefully prepared for specific management communication:

1, analyze and determine the personal characteristics of the communication object, including interest characteristics, personality characteristics, value characteristics, interpersonal relationship characteristics, etc. And grasp their possible attitudes;

2. Carefully prepare the content of communication and expression, try to be clear, concise and easy to understand, and write an outline of communication and expression;

3. Choose an appropriate communication method, even if you choose face-to-face communication, you must determine the communication method in advance, whether it is direct notification, gentle suggestion, positive statement or visual explanation, you must choose and design it in advance;

4. Inform the main content of communication in advance, so that the communication object can also prepare for communication;

5.* * Establish the time, duration and place of communication on the basis of exchanging opinions with the communication object.