What is the correct way for property management project orderers to check the identity of outsiders when asking and answering questions?

In general, it is the duty of the property doorman to check the identity of outsiders.

Below, taking the residential property management center as an example, we will simply formulate a set of job requirements, operating specifications and workflow of room reservation staff for your reference!

Objective: To ensure the safety of people and vehicles entering and leaving the community and maintain the normal order of the community.

Second, scope: each entrance and exit of the community.

Third, the operating procedures

1, job requirements:

(1) The players stand outside the duty booth (point) or inside the duty booth 1 to 1.5 meters, full of energy and correct posture;

(2) The walkie-talkie shall be uniformly worn in a fixed position around the waist, and no other accessories shall be worn on the belt.

2. Rules

(1) When meeting leaders at all levels of the company or passing vehicles, salute should be standardized;

(2) When the owner's vehicle or foreign vehicle enters and exits, it must salute in a standardized way;

(3) When foreign units visit groups or group cars, they are required to salute in a standardized way;

(4) Owners (residents), company colleagues, customers who look at the building and outsiders must take the initiative to nod and say hello when entering or leaving.

3. Personnel access monitoring

(1) The team members on duty at each entrance and exit should be familiar with the basic information of the community owner within 3 months, including: name, building (building), family population, appearance characteristics, regular access time, etc.

(2) The owners who carry (take) heavy objects should take the initiative to provide help when entering the residential area;

(3) visitor registration:

A. Decoration personnel enter and leave the community with their pass (card) and refuse to sell or other idle personnel to enter the community;

B. Visitors must accurately tell the name and unit of the owner they are looking for, and the waiter will inform the monitoring center by walkie-talkie. After the monitoring center asks the owner, it will inform the duty officer to let the visitors register to enter the community. If the host doesn't want to see the visitor, he should inform the guest that the host is not at home ("the host doesn't want to see" can't be heard by the visitor);

C. Before visitors register, the team members on duty should carefully check their certificates, and refuse to enter if they do not meet the requirements; In case of consistency, the name of the visitor, the name and number of the valid certificate and the reason for the visit shall be registered in detail;

D. The superior leaders will give guidance, and when people from all walks of life visit the community, they should immediately stand at attention and salute, and then clearly record the units and numbers visited for future reference;

E. If you don't want to show your certificates and make trouble without reason, you should explain patiently and try your best to eliminate their dissatisfaction.

4, the vehicle into the monitoring

(1) When the vehicle is found to enter the community and approach the road brake, salute the driver in front of the vehicle;

(2) When the driver opens the window, ask which unit is on it. After confirmation, fill in the cardboard (or issue temporary smart cards) and say that Mr. (Ms.) please keep the card and give guidance (owners with parking spaces in the community do not need to issue cards);

(3) After the card issuance registration is completed, the gate will be opened immediately and the driving route will be prompted. If there is a car waiting in line at the back, you should signal it to stop and apologize "sorry for waiting so long";

(4) After the vehicle enters the brake safely, you can put down the brake to ensure that the brake will not damage the vehicle;

(5) When vehicles from government, public security, procuratorial and legal departments want to enter the community, they can be released after registering the license plate number in time.

5. Vehicle deviation monitoring

(1) When a vehicle is found out of the community, before reaching the gate, the team members on duty must salute in a standardized way and say, "Hello, sir (miss)! Please return the car card and check the car number;

(2) Check the entry and parking time, and open the door if it does not exceed 1 hour; If it exceeds 1 hour, charge the parking fee according to the charging standard, pay the parking invoice and say "thank you!" After the charging is completed, open the gate and release it;

(3) At the same time of recovering the car card and parking fee, the relevant contents should be accurately filled in the vehicle access registration form;

(4) If there are other vehicles following behind, you should immediately signal to stop, and immediately put down the brakes, and then handle the next car according to the above operation (one car and one lever operation), and say "Sorry for waiting so long".

6. Matters needing attention

(1) After the vehicle enters and exits, the road brake must be put down to prevent the vehicle from rushing into the brake and getting stuck;

(2) Be extra careful when putting down the brakes to prevent the brakes from hurting vehicles and pedestrians;

(3) Strictly abide by service courtesy terms and vehicle management regulations.

7, commodity relocation release monitoring

(1) When the household moves, the team members on duty at the entrance and exit should first inform the foreman to be present;

(2) Check the Goods Entry and Exit Registration Form and the Release Sheet (signed by the department head).

(3) The members of the duty team should check whether the items are in conformity with the items listed in the release list. If not, ask the residents to stop moving, and the foreman will report to the management office (customer service center) to find out the reason; If it is consistent, it shall be released by the foreman on duty and the team members on duty at the entrance and exit.