Service contents and standards of property management companies

Service contents and standards of property management companies:

I. Housing management

1, daily management and maintenance, maintenance records and maintenance records of * * * parts of the house are complete.

2, according to the service life of the house regularly check the use of the house * * * parts, need maintenance, belongs to the scope of minor repairs, timely maintenance; Is a large, medium repair scope of timely preparation of maintenance plans and housing special maintenance funds use plan. Submit reports and suggestions to the owners' congress or the owners' committee, and organize maintenance according to the decision of the owners' congress.

3. Patrol the doors, stairways, doors, windows, glass, etc. of residential units once a day. , make inspection records, and timely maintenance.

4, in accordance with the relevant provisions of the residential decoration, decoration management, establish and improve the residential decoration, decoration management system. Review the owner's (user's) decoration scheme as required before decoration. Inform the decorator of the prohibited behaviors and precautions related to decoration. Immediately stop the phenomenon that affects the appearance of the house, endangers the structural safety of the house, harms the public interests, and dismantles or alters the pipelines used by the public in violation of laws and regulations, and report to the owners' committee and relevant competent departments.

5, in violation of planning and unauthorized construction, unauthorized change of housing use behavior should be stopped in time, and report to the owners' committee and the relevant competent departments.

6. The closed balcony shall be installed in a unified and orderly manner, with uniform specifications and colors, and shall not exceed the external wall.

7, air conditioning installation location is unified, conditional organization and implementation of condensed water centralized discharge.

8, male * * stair wall, ground without damage, exterior wall and male * * space without posting, graffiti, hanging phenomenon. Outdoor signs and billboards shall be designed in accordance with regulations and kept clean and orderly.

9. The main entrance and exit of the community is equipped with a schematic plan of the community, and the main intersections are equipped with road signs. All groups, buildings and units (doors), households, public facilities and venues have obvious signs.

Second, the facilities and equipment maintenance

Daily management and maintenance of facilities and equipment used in 1, * * * (except those that should be handled by professional departments according to law).

2, establish * * * facilities and equipment files (equipment account), facilities and equipment operation, inspection, maintenance, maintenance and other records are complete.

3, facilities and equipment signs complete, standardized, clear responsibility; Operation and maintenance personnel shall strictly implement the operation procedures and maintenance specifications of facilities and equipment; Facilities and equipment are operating normally.

4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance, it should be repaired in time. If it belongs to the scope of large and medium-sized repairs or needs to be renovated, it shall promptly prepare plans for maintenance, renewal and renovation and plans for the use of special funds for housing, report and make suggestions to the owners or owners' committees, and organize maintenance or renovation according to the decision of the owners' general assembly.

5. The manned elevator runs 24 hours a day.

6, fire fighting equipment in good condition, can be enabled at any time; The fire escape is unobstructed.

7. The computer room should be kept clean and ventilated, without running, running, dripping, leaking and rodent damage.

8. The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized.

9, decorative lights, floor lamps, corridor lamps intact rate of not less than 95%.

10, the equipment that is easy to endanger personal safety has obvious warning signs and preventive measures; There are emergency plans for all kinds of sudden equipment failures that may occur.

1 1. After receiving the notice of water cut and power cut from relevant departments, notify in advance according to the specified time.

Third, help maintain public order.

1, the main entrance and exit of the community 12 hours on duty. Someone is on duty again 12 hours.

2, the key areas, key parts, patrol 5-6 times a day, equipped with safety monitoring facilities to implement 24-hour monitoring.

3. According to the agreement, the vehicles entering and leaving the community shall be registered and managed with license plates and cards, and the vehicles shall be guided to pass and park in an orderly manner.

4. Temporary pass management shall be implemented for laborers entering and leaving residential areas, such as decoration.

5, for fire, public security, public health, flood, elevator trapped people, traffic accidents and other emergencies, timely report to the owners' committee and relevant departments, and assist in taking corresponding measures.

Fourth, cleaning services.

1, high-rise buildings are equipped with garbage bins according to floors and multiple floors, which are removed twice a day, and the garbage is bagged to keep the garbage bins clean and odorless.

2. Set garbage bins or garbage bins reasonably, and remove them twice a day.

3, residential roads, squares, parking lots, green spaces, etc. 65438+ 0 times a day, cleaning all day; The elevator hall and corridor shall be cleaned 1 time every day and mopped 1 time every week; * * * Use the lobby to drag the first floor once a day; Scrubbing stair handrails once a day; * * * Clean the parts glass once a week; Street lamps and corridor lamps shall be cleaned once a month 1 time, and the accumulated water and snow on the road surface shall be removed in time.

4. * * * * Organize regular inspections of rainwater, sewage pipes, sewage wells and septic tanks in the residential area, and handle them in time according to the inspection situation if there is any abnormality.

5, according to the local actual situation on a regular basis for disinfection and pest control.