What does the management of a property company include?

The following is an article about property management, you can refer to it and see if it helps.

Property refers to all kinds of houses, ancillary facilities and related sites that have been built and put into use. Property includes real estate and immovable property, and ancillary facilities and related sites refer to all kinds of indoor and outdoor equipment, public and municipal facilities and adjacent courtyard greening, roads and sites.

The concept of property management is defined in the Regulations on Property Management as: it refers to the activity that the owner selects a property management enterprise, and the owner and the property management enterprise repair, maintain and manage the house, supporting facilities and related sites according to the property service contract, and maintain the environmental sanitation and order in the relevant areas. Theoretically, it can be summarized as: organized by specialized enterprises, using modern management means and advanced maintenance technology, the house and its equipment, infrastructure and surrounding environment are professionally managed in the whole use process of after-sales property. It provides efficient, high-quality and economical services for housing, living environment and property maintenance in an economical way.

(1) The object of property management is the complete property, which refers to the completed, qualified, put into use or about to be put into use.

(2) The object of property management service is people, that is, the owners and users of the property, including roommates, lessees and other people who actually use the property.

(3) The investment in property management services can improve the use function of the property, prolong its service life, improve the property environment, make it work normally, and strive to preserve and increase its value.

(4) Property management is an enterprise, socialized, specialized and market-oriented service.

(5) Property management is closely related to community construction. Property management can be combined with the construction of "civilized community", "safe community" and "sanitary community" to create a "clean, civilized, safe and convenient" excellent property area and realize the unity of material civilization and spiritual civilization.

The purpose of implementing property management in China is to realize the value of property, give full play to the maximum use function of property, preserve and increase its value, create a clean, civilized, safe and comfortable living and working environment for property owners and users, and finally realize the unity of social, economic and environmental benefits. The property management industry belongs to the service industry in the tertiary industry, with a wide range of specific services, including all kinds of buildings. Such as high-rise and multi-storey residential areas, comprehensive office buildings, commercial buildings, industrial workshops, warehouses, parking lots, etc. Although the types of properties are different and the nature of use is very different, the basic content of property management is the same. Socialized, professional and market-oriented property management is essentially a comprehensive operation management service integrating management, operation and service, which are interrelated and mutually promoted. Property management involves a wide range of services, and its basic contents can be divided into three categories according to the nature of services and the service methods provided: regular public services, targeted special services and entrusted special services.

(1) General public services. This refers to the basic management work in property management, which is the most basic management and service provided by property management enterprises for all residents. It mainly includes the following eight items: (1) building subject management; (2) the management of housing equipment and facilities; (3) Environmental sanitation management; (4) Greening management; (5) safety management; (6) fire management; (7) Vehicle road management; (8) Services of public institutions.

(2) Targeted special services. This refers to all kinds of services provided by property management enterprises to improve the working and living conditions of residents and meet the needs of some households, groups and units. The contents of featured services mainly include the following categories: (1) daily life; (2) Commercial services; (3) Culture, education, health and sports; (4) financial services; (5) Brokerage agency service. For example, while providing public services, property management companies also provide various business services such as decoration, beauty salons, catering and non-staple food in residential areas under their jurisdiction.

(3) Entrust special services. Special services are services entrusted by property owners and users to meet their individual needs. Usually, it means that there is no requirement in the property management entrustment contract, and no property management enterprise has been established in the special service, but the owners and users have put forward this demand. At this time, property management companies should try their best to meet their needs and provide special services when possible. For example, nursing elderly patients in the community, sending children to school, taking care of disabled people going up and down stairs, and purchasing daily necessities for residents.

The above three types of services are the basic contents of property management. When property management enterprises implement property management, the first category is the most basic work, which must be done well. At the same time, according to their own ability and the needs of residents and users, we will determine the specific service items and contents in the second and third categories, adopt flexible and diverse management mechanisms and service methods, do a good job in people-centered property management and service, and continuously expand its breadth and depth.