Residential property safety training program

I. Responsibilities of the Property Office

1. According to the signed property management contract, formulate the property management plan for the property project, and report the management situation to the company regularly.

Second, formulate the annual plan and budget of the property management office, and organize the implementation after being approved by the company.

Three, supervise, manage and guide the subordinate maintenance team, management team, cleaning team room to carry out the work.

Fourth, according to the company's relevant management system and the specific situation of the property office, formulate the quality assurance system and management rules of the property office.

Verb (abbreviation of verb) completes other tasks assigned by the company.

Second, the property supervisor's job responsibilities

First, under the leadership of the general manager, lead all the staff of the Property Management Office to conduct comprehensive management of the properties within their jurisdiction.

Second, resolutely implement the principles and policies of the party and the state, laws and regulations, local policies and regulations on property management and relevant rules and regulations of the company.

Three, familiar with the relevant provisions of the property management, organize all staff to study policies, current affairs and business, do a good job in the construction of safe and civilized residential areas (buildings).

Four, in accordance with the principle of unified management, professional division of labor, lead the whole staff to implement comprehensive management of property acceptance and handover, environmental sanitation, landscaping, security, public facilities, water supply and power supply, public security, traffic management, expenses, administrative affairs, etc. within the jurisdiction, and complete all the task indicators assigned by superiors.

Five, according to the distribution of property within the jurisdiction, the rational use of management fees, formulate feasible management plan, quality assurance system, management measures, and regularly report the management situation to the company leaders.

Intransitive verbs complete other tasks assigned by company leaders.

Three. Responsibilities of Deputy Director of Property Office

A, under the leadership of the general manager, assist the director of the property department to conduct comprehensive management of the property within the jurisdiction.

Second, resolutely implement the principles and policies of the party and the state, laws and regulations, local policies and regulations on property management and relevant rules and regulations of the company.

Three, familiar with the relevant provisions of the property management, assist in organizing all staff to study policies, current affairs and business, and do a good job in the construction of safe and civilized residential areas (buildings).

Four, according to the principle of unified management, professional division of labor, assist in the implementation of comprehensive management of property acceptance and handover, environmental sanitation, landscaping, security, public facilities, water supply and power supply, public security, traffic management, fees and administrative affairs within the jurisdiction, and complete all the task indicators assigned by superiors.

Five, according to the distribution of property within the jurisdiction, the rational use of management fees, to participate in the formulation of practical management programs, quality assurance system, management measures.

Six, complete other tasks assigned by the superior.

Section II System Provisions

First, the community cultural system

First, the director of the property office is fully responsible for the community activities of the property projects under its jurisdiction, and do a good job in the propaganda of spiritual civilization construction in the community (building).

2. Draw up the monthly work plan and annual work plan of community (building) activities, and submit them to the company for review.

Three, planning community activities, and fill in the "declaration form" of community activities plan, according to the requirements of examination and approval, organize the implementation, and make records of community activities.

Fourth, organize social activities and sports competitions to enrich community activities.

5. Conduct an owner's forum or visit the owner's activities every quarter, collect information extensively and make relevant records.

Six, external contact and coordination, the community's major activities and new things, new weather, through the news media timely publicity and reporting, to create a good community image.

Eight, the management of cultural and sports venues and their facilities and equipment, the implementation of various management regulations and staff responsibilities, organize staff to carry out professional training.

Second, the housing management system

A, the property office of the property project management of housing * * * parts for daily management and maintenance, maintenance records and maintenance records are complete.

Two, according to the actual service life of the house, regularly check the use of the * * * parts of the house, which need maintenance, belong to the scope of minor repairs, and timely maintenance; Belong to the scope of large and medium-sized repairs, timely prepare maintenance plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance according to the decision of the owners' assembly.

Three, daily inspection 1 times residential (building) houses * * * parts of doors and windows, glass, etc. , make inspection records, and timely maintenance.

Four, the property office in accordance with the relevant provisions of the decoration management and the requirements of the owners' convention (temporary owners' convention), the establishment of property project decoration management system. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site 1 time every day, and find that it affects the appearance of the house, endangers the structural safety of the house and harms the public interest, such as dismantling and changing the pipelines used by * * * *, and promptly dissuade and report to the owners' committee and relevant competent departments.

Five, in violation of the planning of unauthorized construction and unauthorized change of housing use behavior in a timely manner to discourage, and report to the owners' committee and the relevant competent departments.

Third, the management system of public facilities and equipment

In order to do a good job in the management of supporting facilities and equipment in the community and better facilitate the work and life of the owners (residents), this system is formulated:

First, the public facilities and equipment in the community are used and maintained by all households, and no unit or individual may occupy or occupy them in any form.

Two, community public facilities and equipment are divided into two categories: paid and unpaid. When using paid facilities, you should pay according to the price and consciously abide by relevant management regulations.

Three, consciously maintain all kinds of facilities in public facilities, abide by the operating rules or relevant regulations of all kinds of facilities, and shall not be damaged or destroyed. Any damage caused by improper use should be compensated according to the price.

Four, public places can only carry out healthy and legal activities, and shall not engage in any form of illegal or disciplinary behavior.

Five, in the use of public facilities, should respect each other, civilized use, no pushing, fighting, no loud noise.

Six, * * * facilities should pay attention to hygiene, not littering, spitting, graffiti, graffiti, offenders in addition to clean up, restore the original appearance, but also impose a certain fine.

Seven, community public facilities and equipment should be regularly checked by special personnel to ensure the normal use of public facilities and equipment.

Fourth, the vehicle management system

First, each property office manages the vehicles in the property project area under its jurisdiction according to law.

Two, the need to collect vehicle storage fees, responsible for collecting vehicle storage fees according to the charging standards stipulated by the price department.

Three, the property office should be familiar with the community (building) vehicle circulation, reasonable arrangement of parking spaces, give priority to ensure that the owners use parking spaces.

Four, responsible for directing the driving and parking of vehicles in the area, and maintaining the traffic and parking order of the community (building).

Five, responsible for the residential area (building) roads and parking lots parked vehicles to inspect, to ensure vehicle safety.

Six, more than 2.5 tons of trucks (except for moving and other special circumstances), large buses and vehicles carrying explosive, toxic, radioactive and other dangerous goods are prohibited from entering the community.

Seven, motor vehicles in the area, the speed shall not exceed 15 km, are not allowed to honk, test run, repair, practice.

It is forbidden to park on sidewalks, driveways and fire exits.

Nine, the management of vehicles in the community (building) report to the company regularly.

Five, building parking management system

A, the parking attendant is responsible for directing the vehicles in the parking lot to park, store and monitor neatly, and make records on the registration form of vehicles entering and leaving the parking garage.

Two, should ensure the safety of equipment, facilities and parked vehicles in the parking lot, to ensure the orderly parking lot.

Three, all customers in the construction of motor vehicles must be registered for the record.

Four, when a vehicle enters the underground garage, the personnel on duty should quickly guide the vehicle to slow down and park safely in the designated parking space, and remind the driver to lock the doors and windows and take valuables with him. Vehicles without parking permits are not allowed to stop.

5. Check the vehicle condition in detail every half hour or temporarily. If water leakage, oil leakage and unlocked doors and windows are found, handle them in time and notify the owner.

Six, pay close attention to the behavior of vehicles and drivers, in case of drunk drivers should immediately discourage, and report to the monitor for timely treatment, to avoid traffic accidents.

Seven, when the vehicle out of the library, carefully check the outbound car and the driver (owner), when in doubt, should immediately salute the driver before the car stops, and then ask politely.

8. When suspicious persons are found in the parking garage, the security guard will go to ask the suspicious persons in case of emergency, and at the same time patrol all parked vehicles to check whether there are signs of loss or damage, and whether there are prying marks on doors, windows and trunk.

Six, residential parking lot management system

1. Command the vehicles to enter slowly, drive in the specified direction, park the vehicles in a proper position, and keep the vehicles in the parking lot tidy.

Second, command the vehicle to drive in the specified direction and slowly drive out of the parking lot.

Three, patrol the ground vehicles at any time, found that the doors and windows are not closed, there is oil leakage, water leakage, scratching phenomenon should promptly notify the owner, and make records.

Fourth, register the vehicles parked in the parking lot of the building at night to ensure vehicle safety.

Five, pay attention to the situation of vehicles entering the parking lot, for vehicles with dangerous goods, it is strictly prohibited to enter the parking lot.

Six, if there are special circumstances reported in a timely manner.

Seven, residential decoration management system

A, the district management office is responsible for the specific decoration management matters in this area.

Second, the management office should perform its duties, carefully examine the decoration project, scope and construction team, strengthen supervision and inspection, and leave the decoration application form, construction drawing and other materials in the building.

Three, the management office should regularly check whether there is any illegal, self decoration phenomenon within the jurisdiction, if any, should immediately stop.

Four, during the owner's renovation, the management office should pay attention to the public facilities and equipment is not damaged by renovation, such as found damaged parts, should be immediately ordered to restore and in accordance with the "decoration management measures" processing.

Five, the management office should pay attention to during the owner decoration, decoration behavior should try not to affect the life and work activities of other owners.

Six, the management office should formulate effective measures to manage the decoration construction team.

Eight, fighting, riot emergency treatment

I. Alarm procedure

1. Call the police: Once public security incidents such as fighting, hooliganism and mob disturbance are found, they should report to the leaders in time, notify all the guards to gather and call the police.

2. The informant should explain the location, the number of people, whether the troublemaker carries a murder weapon, and give his name.

Second, the processing program

1. The caretaker rushed to the scene of the accident immediately after receiving the order, separated the two sides of the fight or the perpetrator, and took the perpetrator to the security office for handling;

2. Security personnel check whether there are any remnants on the site, whether there is any damage to public facilities, and the degree and quantity of damage;

3. In case of serious injury accident, the security department should contact the local police station or public security organ in time;

4. On the way to the security department, the soldiers should be vigilant and avoid running away by themselves;

5. Manager on duty at night: arrive at the scene of the accident immediately after receiving the report, give instructions to control the development of the situation, and be responsible for finding out the identities and residences of both parties and making necessary treatment;

Nine, elevator trapped personnel handling procedures

A, received an elevator emergency call or patrol found trapped elevator personnel, immediately report to the duty foreman and team leader, organize security, maintenance personnel to the scene to help control the elevator and rescue trapped people, at the same time will be trapped elevator location, elevator number, floor to inform the engineering department.

Second, when there is a power failure, first check whether anyone is trapped in the elevator. If someone is trapped, we will deal with it according to the first rule.

Three, rescue should first use the elevator emergency telephone contact with the trapped, do a good job of explanation and comfort.

Four, in case of special circumstances can not eliminate the fault or trapped people have serious discomfort, should immediately report to the fire department or ask the relevant departments to help solve.

Five, the team leader to fill in the major accident report form, detailed records of fault and handling.

Ten, building power failure accident handling procedures

(1) After receiving the notice that the building will be blacked out, operators and customers should be informed before the blackout. The engineering team arranged for the elevator operator to park the elevator on the first floor of the building in advance; The management office should send administrators to the elevator hall 10 minutes in advance to maintain order, prevent guests from using the elevator and avoid guests being trapped in the elevator when there is power failure.

(2) If there is an unexpected power outage in the building, contact the engineering team immediately, check the reasons for the power outage and notify the corresponding departments.

(3) Use emergency lighting to ensure the lighting of public places and main passages.

(4) Send security guards to the main elevator hall and the entrance and exit of the building to maintain order.

(5) Patrol should be strengthened, and all floors of the building should be closely watched, in case someone takes the opportunity to create public security problems.