How to write the highlights of heating work?

Highlight 1: check water loss, find leakage points, save energy and reduce consumption, and ensure heating. In Zhangqiu city, the heating pipeline is in disrepair for a long time, resulting in great heat loss and high leakage rate, which affects the heating quality, wastes heating resources, reduces economic benefits and increases the cost pressure of heating enterprises. Zhangqiu Heating Company firmly grasped the bull's nose of "leak detection to fill the gap" in heating water loss, carried out the combination of internal leak detection of heating company and hiring professional company instruments, and carried out the special action of carpet leak detection in residential areas with high leakage rate of heating pipes. According to statistics, during the heating season from 20 17 to 20 18, 602 water leakage points were found and repaired for more than 500 times, and the secondary heating pipe network saved water by 4 15085m3, saving heating costs by about 7.47 million yuan. The economic account of energy saving and consumption reduction of Zhangqiu Heating Company brings not only social and economic benefits, but also immeasurable benefits to people's livelihood. Highlight 2: plate heat exchange improves efficiency, strengthens heat exchange and ensures heating. With the rapid increase of the urban area in Zhangqiu, there are more and more heating users, which puts forward a new test for the development of heating in Zhangqiu area. Zhangqiu Heating Company used a shell-and-tube heat exchanger before. Because of the low heat exchange efficiency, the heating effect of users could not be fully guaranteed during the cold period, which also increased the transportation burden of the first-class hot water pipe network. In order to solve the problems of large end difference and low heat exchange efficiency of shell-and-tube heat exchanger, by sorting out the heating problem list from 20 17 to 20 18 in heating season, 2 1 plate heat exchanger was added to the heating district with poor heating effect, which effectively reduced the problem of "jamming" of heating load, improved the heat exchange capacity of heat exchanger, and enhanced the heating radiation capacity of the district. Highlight 3: Customer satisfaction is the goal. Warm heart service ensures strong heating service and good heating effect. Mass evaluation is the key. In order to further unblock the communication channels of heating services, Zhangqiu Thermal Power Company launched the heating hotline 888 123 19 of Thermal Power Group on the basis of providing hotline consultation services in the original heating area, which is convenient for citizens to consult and handle various heating services. "If you have something to say, heating will help you", the 888 123 19 warm service hotline has become a bridge between Zhangqiu heating company and the people since it was opened one year ago. The hotline service center has received 10457 work order, and the hotline settlement rate is 100%. The hotline service has truly realized "everything is echoed and everything is settled", the satisfaction rate of the general public has been rising, and the number of complaint work orders has dropped by more than 50% compared with previous years. In 20 17, Zhangqiu heating company achieved good performance and achieved a leap in heating service quality. Highlight 4: Add convenience service points to ensure heating. In order to further implement the convenience service measures such as "one-time completion" and "zero running errands", Zhangqiu Heating Company listed the heating problems, further sorted out all kinds of heating declaration and approval services, and introduced fast payment methods such as WeChat payment to realize the "zero running errands" of residents' heating payment. Refine the service process and realize the "one-time completion" of five heating service items; Make an appointment for door-to-door acceptance and other service links, intervene in key projects in advance, and further reduce it to 10 working days; The number of payment outlets of heating banks has increased from 80 last year to 1 13, covering every corner of the city. In order to facilitate residents to handle all kinds of heating services, mobile service vehicles have been launched to enter the community activities, so that citizens can handle heating payment, consultation, newspaper suspension and other services at their doorstep. During the heating season from 20 17 to 20 18, community service activities were carried out 40 times. On the basis of the original three heating service business halls, Fukang Road Customer Service Business Hall and Mingzhu Customer Service Business Hall were added to further optimize the layout of heating service outlets to meet various service needs of users in the jurisdiction such as consultation, payment and stop. Highlight 5: Pre-heating guarantee of "zero docking" in new residential areas. The heating supporting facilities in the planning red line of new residential areas were all built by developers before. After the warranty period ended, the developer was no longer responsible for maintenance, and the residential property company was unable to manage it, which formed a blank area of residential heating management, which led to the aging and water leakage of heating pipe networks in many residential areas, and also became the focus of problems affecting heating quality and complaints from the masses. There are more and more heating contradictions caused by nonstandard construction, management and maintenance of heating facilities in newly-built residential quarters, which has become a "long-standing problem" affecting the development of heating. Based on the working idea of "service first, people's livelihood first, planning first", Zhangqiu Thermal Power Company advanced the on-site acceptance of the last heating facility of the newly-built residential district thermal power company to the first step of standardized design that developers should be responsible for. The heating company provides all-round and professional through-train services of design, planning, survey, construction and maintenance, which solves people's worries about heating and allows users to enjoy "peace of mind, peace of mind and warmth" heating services.