Five steps of property handling complaints

Legal analysis: 1. Record complaints in detail.

2. Investigate and verify the facts of the complaint

3. Make a treatment plan in time

4. Respond to the owner's handling results in time.

5. Record the complaint handling results.

Legal basis: Article 285 of the Civil Law of People's Republic of China (PRC), a realty service enterprise or other manager shall, on the entrustment of the owner and in accordance with the provisions of the third part of this Law on realty service contracts, manage the buildings and their ancillary facilities within the building division, accept the supervision of the owner, and promptly answer the owner's inquiries about realty service.