Jinke Property Management in Rongchang Jinke World City

1. Full name of the company: Chongqing Jinke Property Service Co., Ltd.

2. Date of establishment: July 2000

3. Enterprise qualification: national first-class qualification.

The company has a registered capital of 565,438+million yuan and about 4,000 employees.

The forms of property management cover many types of properties such as houses, office buildings, businesses, hotel clubs and universities, and there are nearly 40 management projects. I. Management mechanism

(a) management mode: the implementation of the "two-way" management mode; Highlight active management and service;

A, leading B, leading service C, leading management;

(B) service mechanism: active service, so that "what you need is my duty" and "the nuances are different".

(3) Service scope: all service contents covered by the property management service agreement;

(4) Service standard: think what the owner thinks and be anxious about what the owner is anxious about.

(e) Service concept: respond quickly and create emotion.

Second, the management organization

Jinke World City Management Office is the agency of Chongqing Jinke Property Service Co., Ltd., which is responsible for the property service of Jinke World City.

Third, establish professional property management:

(A) professional management

Run in strict accordance with the established quality management system. B, objectives and plan management

(B) management personality characteristics

A, humanized property management B, personalized service

Four. Management and service

(1) Management:

1, active service, realizing "management in service"

2. Humanized management pays attention to people-oriented, regulates the professionalization of employees throughout the process, and promotes the sustainable development of enterprises.

(2) Services:

1, changing the current passive service in the property management industry into active service.

2. Transform the local services of the current property management industry into overall services.

3. Scientifically optimize resources and comprehensively improve the service quality for the owners.

4. Quick response service to solve problems for owners, residents/users.

Verb (abbreviation of verb) property service mode

Chongqing Jinke Property Service Co., Ltd. will fully integrate management into the comprehensive property management service of Jinke World City. Creative use of advanced property management mode, make full use of all kinds of resources and rich experience accumulated in property management for many years, and combine the unique humanistic characteristics and industry regulations of the region.

(1) Organize colorful cultural and commercial promotion activities to create a warm, friendly and unique cultural atmosphere.

(b) Property management of commercial brands. Combine "property management" with "business management", cooperate with business management with the purpose of "seeing differences in nuances" and uphold the service concept of "caring everywhere".

(3) The property management of Chongqing Jinke Property Service Co., Ltd. fully integrates the advanced experience of the industry and manages the whole property in an integrated way, which not only provides users with timely and satisfactory services, but also fully respects their private space. Conscientiously implement fire safety management, establish and improve the network of personnel training institutions, and ensure the professional quality and comprehensive quality of property management personnel.

(4) Network office: The network office is adopted for property management, which not only connects the property itself through the network and transmits information, but also allows external customers to contact the management office for complaints or repairs by mail, and at the same time puts forward opinions and suggestions for improving property services.

(5) Optimize resources: reuse resources to fully save and control management costs.

(6) Fast service: set up a 24-hour warm service hotline to provide warm service at any time, so as to ensure that customers can solve problems in a short time and ensure service quality.

(seven) the introduction of business center services to provide personalized services for users.

1, adopts "humanized" property management mode and advanced experience in the industry, and comprehensively manages it.

2. Implementing the management mechanism of "instant service and hidden management" can not only provide timely and satisfactory service for the owners, but also fully respect their private space.

3. Establish and improve the personnel training system to ensure the professional quality and comprehensive quality of property management personnel.

4. Strengthen quality management supervision, introduce competitive incentive mechanism, and adopt the way of combining comprehensive management with responsibility management.

5. Establish perfect service outlets to provide personalized business services for the owners.

6, the pursuit of a perfect new concept of property management services.