Work plan of property service foreman in the second half of the year

Work plan of property service foreman in the second half of the year

Time flies, and we will usher in a new round of efforts to make a plan for our future work. I believe many people will find it difficult to write a work plan. The following is the work plan of the property service foreman in the second half of the year that I helped you sort out. Welcome to share.

The work plan of the property service foreman in the second half of the year is to create a "service image" for 1 (1). Strictly implement the company's rules and regulations and use civilized language when communicating with customers; Integrity-based, not easily promised to customers, promised things must be done and done well; Don't ignore the details; Pay strict attention to clothes, appearance, gestures, etc.

(2) Change the service concept from "I want to serve" to "I want to serve". Seriously study the company's various system processes and business processes related to quality, so as to respond to various quality problems raised by customers at any time. With the attitude of "learn more, communicate more and take the initiative to attack", we go deep into the work of accepting quality complaints, communicating with customers and handling customer complaints immediately, and at the same time provide customers with three guarantees of quality (repair, replacement and return).

(3) Enhance the sense of responsibility, service and team. Actively carry out straightforward work and reduce the service time limit. When receiving customer quality complaints, we should deal with them immediately, reduce customer complaints caused by our quality problems, minimize unnecessary losses, and close customer quality complaints within three days while bringing greater benefits to customers and the company. Always adhere to the attitude of asking if you don't understand, learning more if you don't understand, cooperate with colleagues, report to leaders, better complete your job, and at the same time enhance teamwork ability and better serve customers.

(4) Every time you receive a customer complaint, you should immediately report it to the relevant production department (responsible department) in accordance with the Regulations on Handling Customer Quality Complaints, and fill in the Report on Handling Customer Complaints at the same time, and formulate corrective and preventive measures for quality complaints. Make statistical analysis of customer complaints every week in order to better count quality problems. At the end of each month, customer complaints will be reported to the superior leaders in the form of monthly reports and sent to relevant departments.

The above is my customer service work plan for the second half of xx, and there may be many unclear and incomprehensible places. I hope leaders and colleagues will give me more support and help. Looking forward to xx years, I will work harder, seriously and responsibly in this position, strive to win more profits for the company and establish a glorious image of the company in the eyes of customers.

Work plan of property service foreman in the second half of the year II. In view of the work arrangements in previous years, I understand that the customer service work in the second half of this year will not be easy, so there are many things I have to plan in advance to ensure the effective development of the property customer service work, especially under the premise that the work in the first half of the year can't satisfy me, how to do a good job in the second half of the year seems to be a difficult problem that has troubled me recently, so I intend to make a work plan for the property customer service work in the second half of the year first, so as to ensure that my daily work can be carried out in an orderly manner.

First of all, I should change my work attitude from passive to active. Don't always wait for the owner to complain before contacting the property maintenance. Usually, we must know more about the owner's demand for property. I must inform the owners one day in advance when the residential area is cut off from electricity and water, so that they can make corresponding preparations in time and reduce complaints about the property. This is also the place where the work was not done well in the first half of the year, especially when the streets near the community were renovated recently, the problem of water stoppage often appeared. However, due to the failure to inform the community owners in advance, frequent water cuts have caused collective complaints from the owners.

Secondly, we should cultivate the service attitude of property customer service. After all, the attitude of customer service indirectly affects the image of the property owner. So when I answer the phone, I must make sure that I can make the other party understand, and my work attitude must not be too high. When the owner has the so-called potential demand, I should also find it in time and do the corresponding science popularization work for the owner, because not all problems in the community should be solved by the property, so I must ask the owner.

Finally, it is to do a good job of greeting every festival. Although most people's attention to SMS has been greatly reduced, this does not mean that there is no need to express the blessing of the property to customers, because it also involves the concern of the property to the owners. At least I need to do a good job in property customer service in order to reach an excellent level among my peers. Sometimes the most basic thing, such as procedures, can better see the gap in customer service level. I don't expect every owner's negative evaluation of me to be zero, but I must at least ensure that every owner in the community can recognize my voice.

Although the work of property customer service pays more attention to the service level, it doesn't mean that I don't need to develop in other aspects. I should try my best to ensure the interests of the owners on the basis of maintaining the image of the property management company. Only when people get along well with each other can we build a beautiful blueprint for a harmonious community. At least I have always believed that I can do this most ordinary job to the extreme.

Work plan of property service foreman in the second half of the year 3. The work in the first half of the year has been completed. I'm also under pressure for customer service in the second half of the year. After all, I don't think I did a particularly good job in property customer service in the first half of the year. In order to do a good job in the second half of the year, I made a work plan for myself. The following is my customer service work plan in the property:

First, learn more speaking skills.

I learned that when I was doing customer service in the first half of the year, I always couldn't find the key point in my speech, which led to customers' dissatisfaction with me. In the second half of that year, in order to avoid this kind of problem, I plan to learn more useful speaking skills, so that when communicating with customers, I can let them feel my seriousness and intention and answer their questions and opinions sincerely. Customer service contacts customers the most every day, and its main job is to answer the phone. As the customer service of the property, I am facing the owner, and the owner is my customer. In order to provide good service, I must strengthen my communication skills. One is to improve my personal working ability, but give the owner a good service and impression without discrediting the property.

Second, attend short-term customer service training.

In order to let the customer service master more knowledge about customer service work, the company will hold regular training, which is short-term and also to let the customer service staff have enough replacement time. So I must seize the opportunity of training and let my ability grow, otherwise I won't be able to work in the customer service position for a long time. Because the times are developing rapidly, if you don't improve your personal ability, you can't keep up with the progress of society. I will try my best to participate in all the short-term training organized by the company in the second half of the year, so that I can learn different things and be the best help to my work.

Third, work hard and be meticulous.

In the first half of the year, I was actually a little careless in my work, and there was some slapstick in my work, so my work was not very good. Then in the second half of the year, I will do my job seriously, be meticulous and pay attention to details. When registering the owner's information, carefully record all the information of the owner and keep it confidential to protect the owner's privacy. I will do my best to do a good job in customer service, not only to satisfy the owners and customers, but also to let the leaders recognize me.

After half a year, for the remaining half a year, I must work hard and do my job as well as possible. Customer service is the facade of the hotel. I will hold up this facade without regret, so I will gladly accept all challenges, work hard and work hard for big sleep.

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