How difficult is it to do property management? What are the aspects?

A resigned director of the owners' committee replied to the quotation.

Comrades, teachers, cleaning uncles and aunts, and maintenance brothers:

You have worked hard! As the owner, I can only say boldly after resigning as the director of the owners' committee: Your work is not easy, and our owners' committee supports it. I believe that the majority of owners across the country will also agree with my point of view and understand, attach importance to and support your work more and more. If I say this as the director of the owners' committee, I will be called a traitor, a person who betrayed the interests of the owners, and a person who took money from the property company. I hope you realize this reality: in reality, not only you, but also any honest person will suffer indignities. Some people are used to being slaves and being oppressed. Once they are liberated, they really can't catch themselves with a few dollars. Individual owners are not unreasonable to you. They are unreasonable to their families, neighbors, all owners and even the whole society.

First, you are a stressful person.

Who are the individual owners who are bad to you, swear, swear and raise their hands? Some of them are upstarts who lack basic education. The painful life experience completely lost them. They don't know that they are destroying themselves. They may be debtors. Out of vanity and overestimation of their own abilities, they bought a house with a loan, and finally shouldered a heavy burden and lived in a hopeless struggle all day. In their words: Grandpa, I am a gentleman in a suit and tie, and I am a gangster with bare arms. They may live in a mansion, drive a BMW and play golf. They may speak fluent English, and even marry a foreign wife, but they still spit and throw things everywhere, don't obey the rules, curse when they open their mouths, take advantage of petty advantages, argue irrationally and be arrogant. Please have pity on them! They are the material beneficiaries and spiritual victims of this era. Is there anyone more pitiful than honor and disgrace? A person's moral character has nothing to do with whether he is rich, highly educated or abroad. You are dealing with people who need care. Their inner world may be more painful than yours!

Second, you are under the pressure of history and culture.

Compared with western civilization, people create gentleman culture in the upper class, followed by learning; The whole society regards civility and politeness as fashion and education. Respect for others is the best expression of self-esteem. Cicero, an ancient Roman philosopher, said: "If the moral qualities of outstanding figures or nobles allow degeneration, this system will not last long." Since ancient times, China has pursued the road of being an official and a master, being rich and ruthless, and the whole elite and upper class have played an anti-social demonstration role. Until today, discrimination against the service industry is still a deep-rooted concept. At the bottom of society, you should not only bear the pressure of the whole society, but also be angry with the rich for survival and provide them with civilized and polite services. They can look down on you, but you should greet him and educate him to be polite and respect others with good service and actions. If you don't fight back, you won't talk back. This is a sad aspect of China society. The people below should not only serve the people above, but also have the responsibility to educate the people above in order to survive! I remember once visiting a friend in a villa, and the order maintainer at the door asked me to register. I said, all right, brother, I'll listen to you. I got off the bus and followed him to the reception office to register. I saw his writing hand shaking. I looked down and the child was crying! I asked him why he was crying. He said that in the three years since he became a defender of order, no one has spoken to him so politely. He said, "Today is my birthday. Knowing you is my birthday present! " This incident made me see from another angle how deeply the lack of "rich people" hurt people's hearts in the rebirth of "poor people"! In order to survive, you endure silently and play the role of civilized educator with amazing perseverance.

Third, you have undertaken the work of the government.

The management of the whole China society, from top to bottom, has always been "managing people", and the grass-roots management unit of the government is the neighborhood committee. Among the five functions of neighborhood committees, property bears the most important management responsibilities such as community order, public security and health. Administratively speaking, property as a new small government is playing an irreplaceable role, but neither the government nor the owners have enough understanding of the importance of property work. This has caused the embarrassing situation that the social responsibility actually undertaken by the property work is greater than that recognized by ordinary people. Everyone only saw that the property management company is an economic entity, ignoring the important community management function of the property management company. A property project often manages hundreds of millions and billions of assets, and is responsible for the life, safety and order of thousands of owners and even the cultivation and education of good habits of citizens. Such an important social role is often ignored and misunderstood, and is portrayed as a "triad society" and a bully who oppresses the owners. In fact, almost 80% of property disputes are caused by developers' housing quality problems, and 10% are caused by other social problems unrelated to property management, including the owners' ignorance of property management. For example, the owner can not pay the property fee for any reason, including the quality of the house, the community is not matched, and even the road is very noisy. Owners who have any grievances can vent on the employees of the property management company, including their dissatisfaction with their neighbors. Owners, governments and society should have a full understanding of the property management industry, but the reality is that whoever does more and contributes more will be at the bottom of society, and whoever is the scapegoat of this social problem. The contradiction between the owner and the property often leads to violence. We should all reflect. In fact, owners and property companies can solve problems through proper channels. It is wise to reflect only if you start from yourself.

Fourth, there is a lack of administrative and judicial systems.

Let your property do what the government should do, and maintain the public order, order and hygiene of the community. At the same time, without the authority and support of the government, people generally discriminate against the service industry, causing embarrassment to the whole industry. From the perspective of commercial contract, the property company is responsible for managing the property of all owners in the community, but it has no management authority. In other words, there is no other way for those who deliberately violate the regulations except to go to court. This has caused extremely high management costs and set a bad example for more people. For example, what if a person parks at random? It is too expensive for the owner not to pay the property fee for no reason. What should I do? Law enforcement can't enter the community, the administrative and judicial system of the whole country can't adapt to the development of the new community, and property companies have to endure it for a long time.

Fifth, the property industry needs to reflect.

Your advantage is that you are the only organized group in the community, but this is also your disadvantage. Because, before the owners are organized, it is impossible to produce a binding force that is evenly matched with you. You all rely on self-discipline. This is unfavorable to the development of the whole industry. There are not many problems. As long as you have a fatal mistake of 1%, it is enough to ruin the industry. This may be the root cause of poor reputation and misunderstanding in the property management industry. Unless China develops professionally in the future, the supervision of property companies by owners will be empty talk. It is in this reality that you should have a sense of mission, urgency, unity and self-discipline to develop China's own property management brand. The property management industry needs visionary and responsible entrepreneurs and leaders. Because you serve people, you pass on civilization and cultivate civil society through your service; Therefore, in the property management industry, we should establish a culture of mutual respect and equal treatment, not for customers, but for our own employees! The leader's respect for the following is the best example of educating employees to endure the pressure of owners and ensure the quality of service! When the owners, the government and the society have not realized the importance of the property management industry, I hope you will make contributions to the construction of civil society in China. I hope that through your service, the people you serve will let the whole society realize that without your lofty service concept, your dedication and the construction of a harmonious civil society will be impossible. You are the lubricant of society, lubricating people's inner dryness; You are gardeners of beautiful gardens, making the whole society beautiful. A few years ago, there was a property manager in our community. She works day and night, and at night, she sleeps in the office with her clothes on. Her enthusiasm for work shocked me. I saw the future of the property management industry from her and what a happy environment we live in. From that moment on, I realized that in fact, many of our masters are living in an ideal country that human beings have dreamed of since ancient Greece, and we just don't know if we are blessed by birth. In today's many high-end residential areas, which owner is not free? Which owner has no democracy? What is lacking is just a little fraternity.

Sixth, I sincerely hope that the property management industry will unite, adhere to principles, adhere to self-discipline and do it with dignity.

If most owners don't pay the property fee, you have to solve the exit. It is necessary to establish such an open and transparent forecasting mechanism, which is often announced in the community: how many owners will reduce their services if they don't pay the property fee, and stop their services if the property fee is less, and finally quit. Dignity is more important than life. It is an insult to people not to pay for property services. If the property management industry accepts such insults, there is nothing to say. Comrades in the whole property management industry, your work is glorious and remarkable, and this society cannot do without you. I hope you have a sense of mission and fully realize that your future is closely related to the construction of a harmonious society and the great rejuvenation of the Chinese nation. Take on your historical mission! Only with a good owner and a good system can we produce good property, and vice versa. I pay high tribute to you! I also hope that owners all over the country will take the initiative to say hello to our property management workers and say that they have worked hard to show our understanding and support for their work. Without a sense of mission, without the knowledge and efforts of owners, property companies, developers and the government, it is unthinkable to build a harmonious society.

Thank you!

A resigned chairman of the owners' committee.