Are you tired of doing residential property customer service? What jobs are there? Is it complicated?

Being a residential property customer service is not tiring, but the work is very complicated, because we have to face different customers.

Property customer service is mainly responsible for the issuance of property management fee notice and the collection of fees; Responsible for collecting user data within the jurisdiction and managing user files; Be responsible for the duty of the company's service hotline, collect all the records of the hotline, record the maintenance and service quality, and contact the owners and residents.

Property customer service work content

1. Establish the first window for the property management company to keep close contact with the owners, and collect and sort out the customer information and needs through contact with the guests, regular visits, return visits and consultation. , and timely convey to the relevant departments, as a basis for work guidance and decision-making.

2. Cooperate with the Engineering Department and the Security Department to manage the secondary decoration and correct the illegal construction in time.

3. Arrange the new owner to check in, get the key, check the bottom of the water and electricity meter and fill in the owner's check-in and delivery acceptance form, assist the business owner to apply for decoration, handle and decompose the owner's complaints in time and help with maintenance. With the cooperation of business households, do a good job in identity registration and certification.