How should property service enterprises communicate with owners?

First of all, it should be explained that the service products provided by the property are only "services", and the owner's evaluation of the property depends on your attitude-service attitude, help coordination attitude and communication attitude.

1, questionnaire communication at least once a year.

2, some personality problems timely follow-up, feedback, artificial care, for example, the owner raised housing quality problems, although not property problems, but whether the property is timely reflected to the developers, whether the entire maintenance process is timely followed up.

3. In daily life, the owner asks whether some matters of the property can be effectively helped. For example, the owner asked why there was a power outage, and the telephone number of the electric power department. These properties should be mastered because you are a professional and have professional knowledge. If you don't know anything, can the host be in a good mood? Can I praise you highly? Collect water, electricity, gas and other news in time and inform the owner in time.

4. The positive professionalism of our employees.

Don't complain in front of the host. If you complain, the owner will think that you are pushing him, irresponsible, shirking responsibility and so on. Even if you let the owner know what is not the responsibility of the property and what is the problem of the property, you have to have a strategy, not straightforward.

6, often hold some social activities, organize activities for the elderly, children's activities, sports and fitness activities, birthday greetings from the owners, help the owners with things, see the big picture from a small place, and see the meticulous care of the property. These are all effective communication. It can also be said that communication is everywhere. It depends on whether the manager has thought about it.