Five-level service standard of property

Property management will also have different service standards and grades, at the same time, the price is not the same. What is the five-level service standard of the property? Let's take a look together.

1, the working hours of the property reception desk should be more than 10 hours, and there is a full-time service hotline;

2. The property needs to give a reply within 1 day to deal with the complaints of the owners of the community.

3. The owner of the residential area applies for maintenance, and the property needs to arrive at the site within 15 minutes, and it will be handled within 1 day.

4. Public service system, service standard, service standard, charging basis, charging standard, urgent repair service content and complaint channels of service places.

5.( 1) There is a clear duty system and shift system, and the work is recorded. (2) Formulate the internal management system, assessment system and training system of the management office.