What if the property deliberately makes things difficult and does not issue a clean energy certificate to self-heating users?

Hello, experts! I am the owner of Qisheng Home. Yesterday, I went to the property to ask for the clean energy certificate of self-heating users. The property refused to provide it on the grounds that I didn't pay this year's property fee, and I didn't pay it for no reason. There are two reasons. First, because the property service is very poor, people from other places don't care. There have been several cases of theft. The owner's private car was scratched and smashed in the community, and the safety could not be guaranteed. The property did not even install the minimum monitoring equipment. Not only that, they also rent out the basements of various buildings such as Internet cafes and supermarkets for profit, regardless of the safety of the owners' lives and property. There are still many misdeeds, which are really difficult to list, so most owners have not paid property fees this year; Second, when I paid the property fee last year, the property didn't provide me with an invoice, which finally led me to miss the time for reimbursement by the unit. Later, I turned a deaf ear to the property theory and didn't pay it this year in a rage, but I don't think I can refuse to issue me a clean energy certificate just because I didn't pay the property fee. These are two different things. I think this practice of property management is unreasonable. Sincerely ask experts for advice. Where and how should I complain about them? Thank you for your help!