Responsibilities and work of residential property

Residential property responsibilities 1 1, in charge of residential customer service management, management fee collection, internal and external file management, personnel attendance, meetings and other work;

2. Do a good job in supplier supervision and monthly evaluation;

3, cooperate with the project to do a good job of contact with relevant government departments and owners, and do other work;

4. Cooperate with plan management, implementation supervision, system document implementation and service improvement.

5. Do a good job in personnel management and assessment of relevant departments.

Residential property responsibilities 2 1, familiar with property management and related laws, regulations and policies, as well as all kinds of property management knowledge, and can effectively use it;

2, responsible for handling customer complaints, and put forward feasible solutions according to the complaints and supervise the implementation.

3. Responsible for the takeover and acceptance of the property; Responsible for the collection and arrangement of community customer files;

4, responsible for accepting major complaints from the owner; Regularly understand the opinions and suggestions of the owners on the company, and organize regular return visits; Establish a regular contact system with key customers and do a good job in visiting key customers;

5. Responsible for collecting property fees, parking fees and other receivables;

6. Responsible for the daily affairs of the department and the management of customer service personnel;

7. Have the right to handle the owner's complaints, communicate with the owner and make the handling result of the owner's complaints;

8, completes and completes other tasks assigned by the leadership;

Responsibilities of residential property 3 ● Responsible for answering calls from the property service center and entertaining visiting customers;

● Enter all kinds of information of the owner and answer relevant questions raised by the owner;

● Coordinate and handle difficult problems or emergencies as soon as possible, and report to superiors or relevant departments;

● Communicate the owner's opinions or suggestions to relevant departments in time, follow up and implement them, and then feed them back to the owner;

● Handle temporary passes for decoration personnel and answer decoration-related questions;

Handle the handover of various services (subscription to newspapers and magazines, opening of computer networks, etc.). ) for the owner;

● Organize and summarize all kinds of problems at the front desk every day;

● Responsible for the maintenance of the front office environment;

● Be responsible for the implementation of the environmental system of this position.

● Identify and register the environmental factors of this position and participate in the evaluation of important environmental factors.

● Complete other temporary tasks assigned by superiors.

Responsibilities of residential property 4. Consciously abide by the relevant service standards stipulated by property management, master the relevant laws and regulations of property management and the collection standards and calculation methods of collecting and remitting fees, and do a good job in charging, urging fees and reception.

Dedicated, caring, active and enthusiastic to serve the owners; Responsible for the management of cleaning, greening, public security, maintenance, reception, return visits and other inspections and services within the jurisdiction.

Make a detailed account of owner information management, check the identity of residents in the jurisdiction, do a good job in the collection and management of property fees in the jurisdiction, and ensure that the collection rate of property fees reaches the established standards.

Responsible for the owner's check-in and decoration procedures, as well as follow-up and decoration inspection.

Be responsible for receiving and handling business consultation and complaints, and pay regular return visits.

Responsibility of residential property 5 1. Collect, follow up and coordinate the information reported by the owners in this area.

2. Responsible for the collection and settlement of property service fees in this region.

3. Be responsible for customer classification and relationship maintenance of owner satisfaction survey in this region.

4. Assist in customer invitation, opinion survey and evaluation after industry talks, backstage open days and community activities.

5. When dealing with the emergency in this area, assist the customer to appease the work.

6, responsible for the corridor, Tongping patrol in this area, found abnormal notify the corresponding personnel for processing, etc.