How to solve the problem of "nobody is in charge" and "poor management" in old communities?

Garbage is discarded at will, vehicles are parked and put in disorder, and mobile vendors come in and out at will ... Some old communities now have no property management at all, and some have poor property management. Some residents do not pay fees because of the "poor service" of the property, and the property is often perfunctory on the grounds of "making ends meet".

In the new round of renovation of old residential areas in China, there is a strong voice to fill the shortcomings of property management services and improve the long-term management mechanism, and relevant policies and measures have been introduced in many places.

Introduce property promotion management and forcibly repel unqualified enterprises.

It is understood that many old residential areas built before 2000 in the town are public houses for sale and managed by property companies affiliated with local state-owned enterprises. Apart from basic services such as cleaning, there is almost no property management. At present, some residential areas have introduced property management companies after completing the infrastructure transformation.

Liu Xiaoying, a resident of the Family Courtyard in Qiaodong District, Xingtai City, Hebei Province, said: "In the past, it was windy and muddy here. Now, after the introduction of the property management company, the road surface is smooth and clean, and the vehicles are parked neatly; The original overgrown open space has been transformed into a parking lot, fitness Little Square and public security patrol. "

In addition, through special rectification, some enterprises with poor service quality were forced to withdraw. "We adjust and withdraw from 20% of property companies with low energy level and poor service by rewarding the excellent and punishing the poor." The person in charge of the relevant department in Hongkou District of Shanghai said. Hongkou District also conducted a questionnaire survey on various property service enterprises and related residential quarters, and formed 164 satisfaction scores and rankings of property service enterprises, which were graded according to the seven-color evaluation system, namely gold medal, silver medal, green card, blue card, yellow card, orange card and red card. Property service companies that fail to meet the standards will not get the "bonus for reaching the standards".

"Now the service attitude of the property company is much better than before." Lu Gaorun, secretary of the General Party Branch of Yusi Residential Area in Hongkou District, Shanghai, said that in the past, cars were everywhere on the main roads of the two residential areas. After scientific transformation, new parking lines have been drawn, and more than 30 parking spaces have been intensively added, which has alleviated the problem of parking difficulties for residents. "After the service level has improved, the industry committees of these two communities have agreed to increase the property fee by 20% to 30%."

In addition, in view of the phenomenon of "unmanned management" and "out of control" in old residential areas, some local governments have implemented the bottoming. Qixia District, Nanjing has set up a property management company in 9 streets of the district, hosting 53 old residential quarters/kloc-0 and 59 affordable housing quarters, covering 70% of the total residential quarters in the district.

How to solve the endless cycle of "no payment for poor service and no payment for worse service"

The reporter's investigation found that after the introduction of property in some old communities, there are still management and operation difficulties such as low proportion of owners' committees, difficult price increase and low collection rate of property fees.

The reporter found in an interview in Nanjing that the follow-up management of some reformed communities was not in place, and only basic cleaning was realized, and no one cared about parking, greening and security. Some insiders told reporters that after the renovation of old residential areas, less than 10% introduced market-oriented properties, and only about 20% set up industry committees. "Without the industry Committee, everyone's opinions are not unified, and no one can be the master."

With the improvement of property service quality requirements, management costs have also increased accordingly, and raising property fees has become a prominent contradiction in some old communities. "Some communities are very small, even less than 1 1,000 square meters. Many residents are dissatisfied with property services and refuse to pay property fees, resulting in property management companies making ends meet and losing money all the year round. " The person in charge of a state-owned property management company in Shanghai is very upset.

"Failure to raise property fees will in turn affect the quality of property services and form a vicious circle." Lv Yan, general manager of Zhoufang Property Service Co., Ltd., Hengshui City, Hebei Province, said that many residents in old communities lack the concept of paying for services, which leads to unsustainable property management in some communities.

"Renovating the community and post-maintenance will definitely increase costs, and where the money comes from is a difficult problem." The relevant person in charge of Longhu Smart Service Company said.

Exploration in various places: packaging and merger, residents' autonomy and government's "support"

In order to solve the problem of property management in old residential areas, the property management modes of some old residential areas are explored according to local conditions.

-Merger to achieve centralized management of "big property". In view of the small scale of old residential areas and the reluctance of property management companies to take over, Xingtai, Hebei Province "pieced the old residential areas into parts" and "packaged" a number of unattended, unmanned and unattended adjacent old residential areas to the property management companies, realizing the sharing of resources in cleaning, order maintenance and maintenance.

-Building a platform for residents' autonomy. In the interview, the reporter found that some township grass-roots governments have promoted residents' autonomy to formulate property management plans by building community governance platforms. For example, Chengdu will set up community self-governing organizations, such as a joint community meeting, as a prerequisite to start the transformation of old residential areas, so that residents can fully negotiate and form a consensus on the management model of residential areas and property management companies.

-The government "bottomed out". Tong Longsheng, deputy director of Nanjing Property Office, said that due to the current imperfect market development and imperfect national policies, the management problems of some old communities are difficult to solve only through the market, and the government still needs to "support the bottom" for the time being. Li Xiudong, chief of the Property Department of the Housing and Construction Bureau of Qixia District, Nanjing, said that after the public welfare property company provides funds, the property fee for the old community and affordable housing community is 0.4 yuan per square meter per month, while that for other communities is generally around 1.9 yuan per square meter.

In order to encourage the introduction of property management services in old residential quarters, Shijiazhuang has implemented financial subsidies for the newly introduced property management in old residential quarters in the main city. In the first year, 0.3 yuan will be subsidized/m2, in the second year, 0.2 yuan will be subsidized/m2, and in the third year, it will be subsidized by 0. 1 yuan/m2. After three years, it will quit.

Many interviewed property companies and some street leaders believe that the renovation and maintenance of old residential areas need to invest a lot of money. In the short term, the government can provide some special subsidies. However, in the long run, residents need to improve their understanding of the value of property services, reasonably raise property fees through legal, open and residents' consultation, and urge property companies to improve their service levels to make residents' lives more convenient and comfortable.